Manage my services in the My Telstra app
Personal and business customers can view bills, make payments, track data usage, troubleshoot tech issues, contact us, recharge their Pre-Paid service and more in our app.
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Manage your services
The Services tab helps you manage your services, recharge, and check contract details.
To check your plan and contract details:
- Sign in to the My Telstra app
- Select Services and select the service you want to check
- In the Your plan section, select Manage and follow the prompts.
To recharge your Pre-Paid service:
- Sign in to the My Telstra app
- Select Services and choose your pre-paid service.
- Select Recharge now and follow the prompts.
Manage payments
The Payments tab keeps you across your payments and billing.
To pay your bill in My Telstra:
- Go to Payments
- Select your service and follow the steps to pay
- Select Pay now.
If you're having trouble paying your bills, you can request a payment extension.
To request a payment extension in My Telstra:
- Go to Payments
- Choose your upcoming payment details
- Select Having trouble paying
- Select Payment extension and follow the prompts.
If you pay with AutoPay, you can request a payment extension up to 10 calendar days. If you pay with other methods, you can request up to 14 calendar days.
You can only extend consecutive payments if you’ve paid the previous extension in full.
To dispute an AutoPay charge for an Upfront plan in My Telstra:
- Go to Payments
- Select Past payments and choose the receipt you'd like to request a refund for
- Scroll down to More about your payment
- Select Request a refund and follow the prompts.
If your service has been restricted due to non-payment, the quickest way to get it back up and running is to tell us you've paid.
To report a payment in My Telstra:
- Go to Payments
- Choose the account you made a payment for
- Select Report a payment
- Confirm your details and follow the prompts.
Once you've let us know, restricted services should be restored within 10 minutes, but the process could take up to 1 hour.
To set up an AutoPay in My Telstra:
- Go to Payments
- On your service card, select Set up AutoPay
- Select Continue
- Choose your payment method and follow the prompts.
To manage an AutoPay in My Telstra:
- Go to Payments
- Select your service
- Scroll to Manage your payments
- Select Manage payment methods and follow the prompts.
To add a direct debit in My Telstra:
- Go to Payments
- Select Set up direct debit
- Enter your payment details and Save.
To manage a direct debit in My Telstra:
- Go to Payments
- Select Manage direct debit
- Select Change payment method
- Enter your payment details and Save.
Manage your profile
The Profile tab is where you can manage your Telstra ID and account contacts.
To manage contacts with authority on your account:
- Sign in to the My Telstra app
- Select Security settings from the profile screen
- Select Account contacts to view the contacts who have authority on your account
- Select the contact you wish to manage
- Change their level of authority, remove them from your account, or re-authorise them
- Follow the prompts.
A Telstra ID is the only sign-in you need to access and manage all your Telstra apps and services. To set one up:
- Open the My Telstra app
- Select Create a new Telstra ID and Let's get started
- Enter your details and follow the prompts.
Trouble signing in to the My Telstra app? To reset your Telstra ID password:
- Select Sign in or register
- Select Reset password
- Enter your username and select Send email
- We'll send you an email with further instructions.
Get help
The Get help tab provides additional help, troubleshooting and messaging options.
To check for outages in your area:
- Sign in to the My Telstra app
- Select Get Help and check for outages in your area.
To test and troubleshoot your service in My Telstra:
- Go to Get Help
- Select your service
- Select the issue you're experiencing and follow the prompts.
Chat now by clicking the blue message icon in the Get help tab.
Simply send us a message and we’ll get back to you as soon we can. By signing in, your conversation history will stay in the app longer
Rather get in touch? Let's get you connected
Sign in to the My Telstra app
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more
Chat with us
If you don't use My Telstra, you can still chat with us online.
Helping you when times are tough
Depending on your level of urgency, we have flexible options that can help keep you connected.