My Telstra app

Contact us in the My Telstra app

Messaging is a simpler, more convenient way to get help. It's one of the best and most efficient ways to contact us.

Get the app

How to message us

1. Download or open the app

On your device, open or download the My Telstra app.

2. Get help

Tap the ‘Get help’ tab, then the blue message icon.

3. Send your message

Send us your questions and you’ll get a notification on your phone when we’ve replied.

Send a message

What can messaging help me with?

Our messaging teams and virtual assistant, Codi can help with questions about your bill or account and resolve faults with your service. You can also lodge and handle complaints. And, when you sign in to the app with your Telstra ID, the conversation history is always there.

Who is Codi?

Codi is our virtual assistant who can help with a range of questions about your Telstra account. Once you’ve sent your message, Codi will greet you and help answer your question. If Codi can’t help, you’ll be handed over to someone who can.

Get the My Telstra app

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Get the My Telstra app

Get the My Telstra app

Frequently asked questions

Download instructions
1. Open the App Store (for Apple users) or the Google Play (for Android users):
2. Search for My Telstra and select to install
3. When the End User Terms appear, select Accept to start download
4. Good to know: around 50MB (Android) or 100MB (iOS) of data will be used. Use Wi-Fi if you wish to avoid using your mobile data.
5. Once it’s finished installing, select Open, or find the My Telstra icon on your screen to launch the app
The My Telstra app will work on any Android device, iPad or iPhone if it meets the following OS requirements
- Android 5.1 or later
- Apple iOS 11 or later
Windows Phone and Blackberry phones are not compatible with the My Telstra app.
Unlike Telstra 24x7 Chat, you won’t need to wait to be connected to someone. Send us your message and we'll send a notification when we’ve replied. The conversation picks up where you left off, so you’ll never have to repeat yourself and you can respond in your own time. Never worry about getting disconnected again. Your messages will still be there when you get back.
The benefit of signing in to the My Telstra app is that your conversations are stored in the app for longer. If you need help signing in, find out more about managing your account.

A Telstra ID is the only log in you need to access all your Telstra services. You may already have a Telstra ID if:
- You already use one of our online services. This could include the Telstra 24x7 app, My Account, Telstra Plus or AFL Live Pass
- You use Telstra Mail or have a BigPond or Telstra.com email address
If you don’t have a Telstra ID, you can register for one here, it’s easy.

You can recover your username or reset your password online