My Telstra app

Download instructions

1. Open the App Store (for Apple users) or the Google Play (for Android users):
2. Search for My Telstra and select to install
3. When the End User Terms appear, select Accept to start download
4. Good to know: around 50MB (Android) or 100MB (iOS) of data will be used. Use Wi-Fi if you wish to avoid using your mobile data.
5. Once it’s finished installing, select Open, or find the My Telstra icon on your screen to launch the app

The My Telstra app will work on any Android device, iPad or iPhone if it meets the following OS requirements

• Android 5.1 or later
• Apple iOS 11 or later

Windows Phone and Blackberry phones are not compatible with the My Telstra app.

Unlike Telstra 24x7 Chat, you won’t need to wait to be connected to someone. Send us your message and we'll send a notification when we’ve replied. The conversation picks up where you left off, so you’ll never have to repeat yourself and you can respond in your own time. Never worry about getting disconnected again. Your messages will still be there when you get back.

The benefit of signing in to the My Telstra app is that your conversations are stored in the app for longer. If you need help signing in, find out more about managing your account.

A Telstra ID is the only log in you need to access all your Telstra services. You may already have a Telstra ID if:

• You already use one of our online services. This could include the Telstra 24x7 app, My Account, Telstra Plus or AFL Live Pass
• You use Telstra Mail or have a BigPond or Telstra.com email address

If you don’t have a Telstra ID, you can register for one here, it’s easy.

You can recover your username or reset your password online

If you’re messaging with us on your phone, we’ll send a push notification from the My Telstra app to tell you we’ve replied. Find out more about enabling push notifications.