For support in other languages:
Contact our Telstra Multilingual Service on 1800 241 600 (Monday – Friday, 8am to 6pm AEST).
Domestic and family violence assistance
You're not alone. We're here to help you stay safely connected.
Anyone can be affected by domestic and family violence. Our dedicated support team is here to help.
How we support you
Our dedicated support team
Our team is specially trained to help you stay connected with options which may include, depending on your circumstances:
- Review and update contact information and who has access to your account
- Transfer or take ownership of your service
- Remove services you no longer need
- Move services to a new location
- Set up a new account for a fresh start
- Find flexible options for payment assistance.
Ways to contact us
Your safety is our priority
We have policies and procedures in place to protect the safety of customers who may be affected by domestic and family violence. This page has information on how we can support, if you or someone you know is affected by domestic or family violence.
Our customer’s safety and keeping you connected to your telecommunications services is our priority. If your service has been restricted, suspended or disconnected and you have concerns about your safety, we have options to keep you connected.
Our statement
Our Domestic and Family Violence (D&FV) Assistance Statement provides information on how we can support, if you or someone you know is facing domestic or family violence. It's accessible and available to download in either portable document format (PDF) or Microsoft Word format (DOCX) in vaious languages.
Helping you stay safely connected
Free calls at Telstra payphones
Make free national calls to anyone, anywhere in Australia at all Telstra payphones.
We also offer free Wi-Fi at all Telstra enabled payphones so you can connect with crisis support services, like Ask Izzy.
Free calls to crisis support
Frequently asked questions
Domestic and family violence (D&FV) is the use of violent, threatening, coercive or controlling behaviours by an individual against a family member(s), or someone with whom they have, or have had an intimate relationship with, including carers.
It can be physical, emotional or psychological. Non-physical forms of abuse can be just as damaging as physical assaults and can include technology-facilitated abuse.
Technology-facilitated abuse involves the misuse of devices (such as phones, computers, tablets), accounts (such as email) and software platforms (such as social media) to control, abuse, track and intimidate. It can involve stalking - following, making excessive phone calls, texts or emails.
Economic abuse is another kind of D&FV - using finances and economic resources to gain power and control in the relationship (e.g., monitoring spending, restricting access to financial resources, and accruing debt).
Whatever the abuse, it’s not your fault. It’s the abuser who is responsible.
To delete your browser history, navigate to your browser’s menu and go to 'history' or 'settings' and follow the prompts to clear your browsing history or data.
Good to know: The ‘quick exit’ button removes only the last page visited from the browser history, helping protect customer privacy without clearing the entire session.
You can help protect yourself, your family and others from harmful or inappropriate online content, cyber bullying and other cyber abuse.
- You can block unwanted contact
- You can also report unsafe content and behaviour to the eSafety Commissioner.
Contact our dedicated support team on 1800 452 566 for help.
- You can block calls on your home phone
- You can screen calls on mobile and screen calls on your home phone
- You can report harassing or threatening calls – report unwelcome calls
- You can request a malicious call trace (MCT).
Contact our dedicated support team on 1800 452 566 for help.
Yes, for Telstra Energy domestic and family violence situations, refer to Telstra Energy Domestic and Family Violence Policy (PDF, 124KB)