Unwelcome communications come in many forms, from calls to text messages.
It can help to know what types of communications you are getting to find the best way to deal with them. A pattern of unwelcome communications consists of at least 3 or more calls or texts over a period of more than 24 hours and less than 120 hours, or at least 10 calls or texts in a 24 hour period.
Some examples of unwelcome communications include:
- Calls asking for your financial details (such as your credit card or banking details) in order to process a refund or other ‘overpayment’
- Robocalls pretending to be from government departments and threatening to arrest you unless money is sent over
- Callers advising that your computer has a virus or is infecting other computers
If you are receiving unwelcome calls or texts, hang up immediately and don’t reply to any suspicious texts.
For any calls threatening life or property, contact the police immediately on 000.
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Manage unwelcome calls
Discover how you can use blocking and screening to prevent unwelcome calls from reaching you.
Report unwelcome calls
If you have received any unwelcome calls, let us know - we’re here to help. Use the following online application to report these calls.
Learn about call types
Find out about the types of unwelcome calls you might be receiving, and the strategies for dealing with them.
Who else can help?
Do Not Call Register
If you’re receiving unsolicited telemarketing calls, you can register your phone number for free via the Australian Government’s Do Not Call Register.
Scamwatch, run by the ACCC, provides useful information to businesses and consumers about how to recognise, avoid and report scams.