Manage unwelcome calls

Are you receiving unwelcome calls?

We're here to help, whether it be through learning how to manage unwelcome calls or reporting them using our online application.

Unwelcome communications come in many forms, from calls to text messages. A pattern of unwelcome communications consists of at least 3 or more calls or texts over a period of more than 24 hours and less than 120 hours, or at least 10 calls or texts in a 24 hour period.

Some examples of unwelcome communications include:

  • Calls asking for your financial details (such as your credit card or banking details) in order to process a refund or other ‘overpayment’
  • Robocalls pretending to be from government departments and threatening to arrest you unless money is sent over
  • Callers advising that your computer has a virus or is infecting other computers

If you are receiving unwelcome calls or texts, hang up immediately and don’t reply to any suspicious texts.

Are you in immediate danger or need help right now? Call 000

For any calls threatening life or property, contact the police immediately. 

Harassing or threatening calls from someone you know, can be a form of technology-facilitated abuse. We can offer support through our domestic and family violence assistance.

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Manage unwelcome calls

Discover how you can use blocking and screening to prevent unwelcome calls from reaching you.

Report unwelcome calls

If you have received any unwelcome calls, let us know - we’re here to help. Use the following online application to report these calls.

Learn about call types

Find out about the types of unwelcome calls you might be receiving, and the strategies for dealing with them.

Who else can help?

Do Not Call Register

If you’re receiving unsolicited telemarketing calls, you can register your phone number for free via the Australian Government’s Do Not Call Register.


Scamwatch, run by the ACCC, provides useful information to businesses and consumers about how to recognise, avoid and report scams.

Related links

Cyber safety tools and tips

Keeping you and your loved ones safe online with our cyber safety tips and resources. 

Active scams

Be aware of the latest active scams and what you can do if you've been scammed.