Forward calls to another number

You can easily apply and remove Call Waiting and Call Forwarding settings for your nbn® home phone.

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    When you don’t want to miss any calls, but can’t just wait by the phone, you can use Call Forward to send your incoming calls on to a more convenient number. Several options give you control over when and where your calls will go.

    Call Forward Immediate

    Incoming calls are immediately redirected.

    1. Lift your phone’s handset and wait for the dial tone
    2. Dial *21
    3. Key in the number you want your calls forwarded to
    4. Press # and hang up.

    1. Lift your phone’s handset and wait for the dial tone
    2. Dial #21#
    3. Hang up.

    Call Forward Busy

    Incoming calls are immediately redirected if your phone is engaged.

    1. Lift your phone’s handset and wait for the dial tone
    2. Dial *24
    3. Key in the number you want your calls forwarded to
    4. Press # and hang up.

    1. Lift your phone’s handset and wait for the dial tone
    2. Dial #24#
    3. Hang up.

    Call Forward No Answer

    Incoming calls are redirected after a length of time you choose.

    1. Lift your phone’s handset and wait for the dial tone
    2. Dial *61
    3. Key in the number you want your calls forwarded to
    4. Press # and hang up.

    1. Lift your phone’s handset and wait for the dial tone
    2. Dial #61#
    3. Hang up.

    Call Waiting

    Call Waiting lets you switch between incoming calls. If you have a new service, Call Waiting will be on automatically.

    1. Lift your phone’s handset and wait for the dial tone
    2. Dial 43#
    3. You’ll hear an announcement letting you know call waiting is on.

    1. Lift your phone’s handset and wait for the dial tone
    2. Dial #43#
    3. You’ll hear an announcement letting you know call waiting is on.

    When you hear the call waiting tone, select Recall, Flash or Talk (depending on your handset), then choose an option:

    • To answer an incoming call or switch between calls, press 2.
    • To hang up one call and return to the other, press 1.
    • To reject an incoming call, press 0.

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