Internet & home phone
Get help to set up, manage and troubleshoot your internet and home phone.
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Common questions
- What connection types are used on the nbn® network?
- Can I choose how my home phone is connected on the nbn® network?
- I've moved home, why has my connection been delayed?
- How do I connect to Wi-Fi?
- I ordered Telstra home internet – what happens next?
- What is an IP address?
- What do I need to know about an installation or upgrade?
- How do I set up and manage Internet Optimiser?
- What’s an AVC ID and where do I find it?
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Common questions
- How do I use fax on nbn®?
- What is conferencing and how do I use it?
- What are Telstra's nbn® settings?
- How do I set up Internet Optimiser to prioritise gaming or work?
- What is Telstra's satisfaction guarantee?
- Is it really Telstra contacting you?
- How do I cancel my internet or disconnect my home phone?
- How do I change or make my phone number private?
- How do I use caller ID or Calling Number Display on my home phone?
- What’s an AVC ID and where do I find it?
Common questions
- What should I know about my technician service appointment?
- Why does my home phone dial tone sound different?
- What content uses the most data?
- How do I fix an issue with my Internet Optimiser?
- How can I improve my home internet speed?
- What happens when I report a fault?
- How do I fix an issue with my mobile broadband device?
- What do the lights on my nbn® connection box mean?
- What happens to my nbn® service in a power outage and how do I replace the battery?
- What’s an AVC ID and where do I find it?
Common questions
- How do I set up port forwarding on my modem?
- Can I move my Smart Modem to another room?
- How do I access my modem settings?
- What is SmartFix?
- How do I connect a DECT handset to my Telstra Smart Modem?
- How do I connect my computer to my modem via an Ethernet cable?
- What is Uninterruptible Power Supply (UPS)?
- How do I stay connected with your Telstra Smart Modem?
- How do I return my modem?
- How do I set up and manage Internet Optimiser?
- How do I set up my Smart Wi-Fi Booster with a Telstra Smart Modem?
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