Internet & home phone
Get help to set up, manage and troubleshoot your internet and home phone.
Search suggestions will appear below the field as you type
No results found
Take me to
Quick links
Browse support topics
Common questions
- What connection types are used on the nbn® network?
- Can I choose how my home phone is connected on the nbn® network?
- I've moved home, why has my connection been delayed?
- I ordered Telstra home internet – what happens next?
- How do I set up and manage Internet Optimiser?
- What is an IP address?
- What’s an AVC ID and where do I find it?
- How do I connect to Wi-Fi?
- What do I need to know about an installation or upgrade?
I want to
Common questions
- What is conferencing and how do I use it?
- What are Telstra's nbn® settings?
- How do I set up Internet Optimiser to prioritise gaming or work?
- Is it really Telstra contacting you?
- How do I cancel my internet or disconnect my home phone?
- How do I change or make my phone number private?
- How do I use caller ID or Calling Number Display on my home phone?
- What is Telstra's satisfaction guarantee?
- What’s an AVC ID and where do I find it?
- How do I use fax on nbn®?
Common questions
- What should I know about my technician service appointment?
- Why does my home phone dial tone sound different?
- What content uses the most data?
- How do I fix an issue with my Internet Optimiser?
- How can I improve my home internet speed?
- What happens when I report a fault?
- How do I fix an issue with my mobile broadband device?
- What do the lights on my nbn® connection box mean?
- What happens to my nbn® service in a power outage and how do I replace the battery?
- What’s an AVC ID and where do I find it?
Common questions
- How do I set up port forwarding on my modem?
- Can I move my Smart Modem to another room?
- What is Uninterruptible Power Supply (UPS)?
- How do I set up and manage Internet Optimiser?
- How do I set up my Smart Wi-Fi Booster with a Telstra Smart Modem?
- How do I return my modem?
- What is SmartFix?
- How do I access my modem settings?
- How do I stay connected with your Telstra Smart Modem?
- How do I connect a DECT handset to my Telstra Smart Modem?
- How do I connect my computer to my modem via an Ethernet cable?
Rather get in touch? Let's get you connected
Sign in to the My Telstra app
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more
Chat with us
If you don't use My Telstra, you can still chat with us online.
Multilingual support
If you'd like to speak with us in your preferred language, we've got you covered.