How do I access and use my modem settings?

Learn how to access and edit your Telstra-supplied modem settings, such as Wi-Fi Network Name, Password and DNS Settings.

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    Access modem settings

    To access your modem settings in a web browser:

    1. Ensure your modem is connected to the internet
    2. Go to http://mymodem or http://192.168.0.1
    3. Enter your username and password to sign in.

    Downgrade from Wi-Fi 7 to Wi-Fi 6

    Once you’ve accessed your modem settings, you can downgrade from Wi-Fi 7 to Wi-Fi 6 on the Telstra Smart Modem 4:

    1. Go to Wi-Fi Settings
    2. Select Advanced
    3. Change Wireless Mode to Wi-Fi 6 in both 2.4GHz and 5GHZ bands
    4. Select Save/Apply.
    Good to know

    If you have a non-Telstra modem, refer to the manufacturer’s instructions.

    Login details and IP address

    The default username is admin.
    The default password depends on your modem:

    • Telstra Smart Modem Gen 4 and Gen 3: Use the Wi-Fi password on the bottom of your modem
    • Telstra Smart Modem Gen 2 and 1.1: Use Telstra.

    If you’re not sure which Telstra modem you have, you can find the modem model name on the bottom or back of your modem or in My Telstra.

    To find your modem in My Telstra:

    1. Go to Services
    2. Select your internet service
    3. Select View your devices
    4. Select Telstra Smart Modem and scroll to your modem details.

    Or, you can check the modem model by what it looks like, go to What Telstra modem do I have?

    To change Wi-Fi username or password for Telstra Smart Modem Gen 4:

    1. Ensure your modem is connected to the internet
    2. Go to the address http://mymodem or http://192.168.0.1
    3. Enter your username and password to sign in
    4. Choose Wi-Fi Settings
    5. Enter your changes into the Wi-Fi Name (SSID) and Wi-Fi Security Key fields
    6. Select Apply to save the changes.
    Good to know

    When you get a new Telstra Smart Modem, if you change the Wi-Fi name and password to be exactly the same as your previous Wi-Fi network, all devices will automatically connect to the new network.

    To change Wi-Fi username or password for Telstra Smart Modem Gen 3 and older:

    1. Ensure your modem is connected to the internet
    2. Go to the address http://mymodem or http://192.168.0.1
    3. Enter your username and password to sign in
    4. Choose Wi-Fi
    5. Enter your changes into the Wi-Fi Name (SSID) and Wi-Fi Security Key fields
    6. Select Apply to save the changes.
    Good to know

    When you get a new Telstra Smart Modem, if you change the Wi-Fi name and password to be exactly the same as your previous Wi-Fi network, all devices will automatically connect to the new network.

    To find your modem’s address in Windows:

    1. Open Command Prompt by holding WIN + R together and type: cmd.exe then hit Enter
    2. Type ipconfig and hit Enter
    3. The address will be listed next to Default Gateway.

    To find your modem’s address in macOS:

    1. Click the Apple icon and select System Preferences
    2. Select Network 
    3. If you’re connected via Wi-Fi, click Advanced, select the TCP/IP tab, and you’ll find the default gateway address listed next to Router. If you’re connected via Ethernet, your default gateway address will be next to Router.

    Guest Wi-Fi

    Guest Wi-Fi allows you to create a separate Wi-Fi network to give to guests, so they can’t interact with devices on your main network.

    Security-conscious users can also use this as an extra layer of protection. If you’re working from home, you could connect your work laptop separately from your home devices. This could help prevent an exploited device gaining access to your work device.

    To enable Guest Wi-Fi for Telstra Smart Modem Gen 4:

    1. Ensure your modem is connected to the internet
    2. Go to the address http://mymodem or http://192.168.0.1
    3. Enter your username and password to sign in
    4. Select Wi-Fi Setting
    5. Select Guest
    6. You’ll see Guest tabs for both the 2.4GHz and 5Ghz. For each tab, tick the Enabled option if you want that network to be available. You can also configure your own network name and password, or take note of the name and password generated
    7. Select Apply to save the changes.

    Connect any devices you wish to use the guest network as you would for your main network.

    Good to know

    If the device has connected to the main network before, you may need to ‘forget’ or remove that network from it before connecting to the guest network, as it may try to reconnect to the main network automatically.

    To enable Guest Wi-Fi for Telstra Smart Modem Gen 3:

    1. Ensure your modem is connected to the internet
    2. Go to the address http://mymodem or http://192.168.0.1
    3. Enter your username and password to sign in
    4. Select Wi-Fi
    5. You’ll see a Guest option on the left side under NETWORKS. Select Guest and toggle the State option to On. You can also configure your own network name and password, or take note of the name and password generated
    6. Select Save to save the changes.

    Connect any devices you wish to use the guest network as you would for your main network.

    Good to know

    If the device has connected to the main network before, you may need to ‘forget’ or remove that network from it before connecting to the guest network, as it may try to reconnect to the main network automatically.

    To enable Guest Wi-Fi for Telstra Smart Modem Gen 2 or Gen 1.1:

    1. Ensure your modem is connected to the internet
    2. Go to the address http://mymodem or http://192.168.0.1
    3. Enter your username and password to sign in
    4. Select Wi-Fi
    5. You’ll see Guest tabs for both the 2.4GHz and 5Ghz. For each tab, tick the Enabled option if you want that network to be available. You can also configure your own network name and password, or take note of the name and password generated
    6. Select Save or Apply to save the changes.

    Connect any devices you wish to use the guest network as you would for your main network.

    Good to know

    If the device has connected to the main network before, you may need to ‘forget’ or remove that network from it before connecting to the guest network, as it may try to reconnect to the main network automatically.

    Band steering

    Band steering is a Wi-Fi Alliance CERTIFIED™ feature included on Telstra Smart Modems that ‘steers’ devices to connect to the Wi-Fi band that will give them the best performance. This is usually the 5GHz band.

    Devices are constantly monitored to ensure they’re getting the optimal Wi-Fi connection and speed based on factors like the number of devices on the band, Wi-Fi coverage, and interference. Band steering means the modem will also only appear to have one Wi-Fi network, despite offering both 2.4GHz and 5GHz bands. This can cause some older or niche devices to have connectivity issues.

    If band steering is disabled, it will split the networks up so both become available, and you’ll have the ability to connect to either network. You will also have the option to adjust settings for each network independently.

    Using default settings, the 5GHz network will be your normal network name with ‘5G’ appended on the end. If a device isn’t capable of connecting to 5GHz, your 5GHz network won’t appear in its Wi-Fi network list.

    Important

    We don’t recommend disabling band steering in your modem and this should only be a last resort. Contacting the manufacturer of a problematic device or upgrading its firmware is the best solution.

    To disable band steering for Telstra Smart Modem Gen 4:

    1. Ensure your modem is connected to the internet
    2. Go to the address http://mymodem or http://192.168.0.1
    3. Enter your username and password to sign in
    4. Go to Wi-Fi Settings
    5. Select Advanced
    6. Downgrade Wireless Mode from Wi-Fi 7
    7. Select Apply
    8. Under Wi-Fi Settings, select Band Steering
    9. Disable Band Steering.

    When band steering is enabled, the 5GHz SSID and Security are automatically set equal to your 2.4GHz Wi-Fi. If you want to configure separate 2.4GHz and 5GHz Wi-Fi networks, you must disable band steering first.

    When Wi-Fi 7 is enabled, band steering can’t be disabled. If you want to configure separate 2.4 GHz and 5 GHz Wi-Fi networks, you must first disable Wi-Fi 7.

    Important

    We don’t recommend disabling band steering in your modem and this should only be a last resort. Contacting the manufacturer of a problematic device or upgrading its firmware is the best solution.

    To disable band steering for Telstra Smart Modem Gen 3 and older:

    1. Ensure your modem is connected to the internet
    2. Go to the address http://mymodem or http://192.168.0.1
    3. Enter your username and password to sign in
    4. Select Wi-Fi
    5. In the 2.4GHz tab, remove the tick in the Band Steering Enabled, Band Steering, or Split Networks checkbox or toggle switch
    6. Press Save or Apply to save the changes.

    Bridge Mode

    Bridging your Telstra Smart Modem disables the router aspect and turns the device into a conduit or pass-through for the internet connection. It will also disable mobile backup and our ability to test various aspects if you’re having connection issues.

    To enable Bridge Mode for Telstra Smart Modem Gen 4:

    1. Ensure your modem is connected to the internet
    2. Go to the address http://mymodem or http://192.168.0.1
    3. Enter your username and password to sign in
    4. Choose Access Control
    5. Select Bridge Mode
    6. Toggle the Enable switch to On
    7. Choose Apply.
    Important

    Factory resetting the device is the easiest way to disable Bridge Mode, but this will result in loss of all settings.

    To enable Bridge Mode for Telstra Smart Modem Gen 3:

    1. Ensure your modem is connected to the internet
    2. Go to the address http://mymodem or http://192.168.0.1
    3. Enter your username and password to sign in
    4. Select Local Network
    5. Select LAN
    6. Under Network mode, Select Bridge Modem
    7. Select Enable.
    Important

    Factory resetting the device is the easiest way to disable Bridge Mode, but this will result in loss of all settings.

    To enable Bridge Mode for Telstra Smart Modem Gen 2 and older:

    1. Ensure your modem is connected to the internet
    2. Go to the address http://mymodem or http://192.168.0.1
    3. Enter your username and password to sign in
    4. Select Advanced
    5. Select Local Network (LH1000 users will need to go to Internet > WAN Services)
    6. Choose Bridged Mode or toggle Bridge Enabled
    7. Accept the confirmation popup. The modem will now reboot.
    Important

    Factory resetting the device is the easiest way to disable Bridge Mode, but this will result in loss of all settings.

    WPA3 and WPA2

    WPA3, also known as Wi-Fi Protected Access 3, is the latest iteration of security for wireless networks. It’s more secure than WPA2, addressing several shortcomings of the previous generation while remaining backwards compatible, and will become the dominant Wi-Fi security standard.

    While incompatible devices should be very rare, the security may need to be downgraded for those devices to connect.

    To downgrade to WPA2 for Telstra Smart Modem Gen 4:

    1. Ensure your modem is connected to the internet
    2. Go to the address http://mymodem or http://192.168.0.1
    3. Enter your username and password to sign in
    4. Select Wi-Fi Settings
    5. Select Advanced
    6. Downgrade Wireless Mode to Wi-Fi 6 in both 2.4GHz and 5GHZ bands
    7. Select Apply
    8. Select Basic in Wi-Fi Settings
    9. Change Encryption Type to WPA2 PSK
    10. Select Apply to save the changes.
    Important

    We don’t recommend downgrading your modem to WPA2. Contact the manufacturer of your problematic device before altering any security features of your modem.

    To downgrade to WPA2 for Telstra Smart Modem Gen 3:

    1. Ensure your modem is connected to the internet
    2. Go to the address http://mymodem or http://192.168.0.1
    3. Enter your username and password to sign in
    4. Select Wi-Fi
    5. In the dropdown box next to Security Mode, choose WPA2 PSK
    6. Select Save or Apply to save the changes.
    Important

    We don’t recommend downgrading your modem to WPA2. Contact the manufacturer of your problematic device before altering any security features of your modem.

    Troubleshooting connection

    Check the devices have the latest firmware updates. This can sometimes help resolve Wi-Fi connectivity issues.

    If your devices have the latest firmware updates and still not connecting, try the following options until resolved:

    1. Reboot your modem by unplugging cables for 10 seconds, and then plug the cables back in. Check connection.
    2. If devices are still not connecting after a reboot, try the following:
      • Downgrade to Wi-Fi 6
      • Disable band-steering.
        Good to know: When downgrading to Wi-Fi 6 or disabling band-steering, you’ll need to Save or Apply the change after every step, waiting 3-5 minutes for each change to complete. Your devices may connect after one of the steps.
    3. If you’re still having trouble, perform a factory reset. Press and hold the small reset button on the back located third from the left (marked “R”) for 5 seconds to reset it. Once it restarts, Forget your Wi-Fi on your devices and reconnect.

    Check that your Wi-Fi Booster(s) have been set up correctly and showing green (refer to Wi-Fi Booster set up guide (PDF, 583KB)) and then follow these steps:

    1. Reboot your modem by unplugging cables for 10 seconds, and then plug the cables back in. Check connection.
    2. If devices still not connecting after a reboot, try the following:
      • Downgrade to Wi-Fi 6
      • Disable band-steering.
        Good to know: When downgrading to Wi-Fi 6 or disabling band-steering, you’ll need to Save or Apply the change after every step, waiting 3-5 minutes for each change to complete. Your devices may connect after one of the steps.
    3. If you’re still having trouble, perform a factory reset on both the modem and booster. Press and hold the small reset button on the back for 5 seconds to reset it. Then attempt re-pairing. Once it restarts, Forget your Wi-Fi on your devices and reconnect.

    Some older devices may be incompatible with the band steering capability of a Wi-Fi 7 modem.

    Follow the instructions to disable band steering for:

    Once disabled, try connecting to the 2.4Ghz network on your device. This is the network not appended with “5Ghz”.

    1. Reboot your modem by unplugging cables for 10 seconds, and then plug the cables back in.
    2. If still not working, perform a factory reset by and pressing and holding the small reset button located third from the left (marked “R”) for 5 seconds to reset it. Once it restarts, forget your Wi-Fi on your devices and reconnect. You can then try to change your modem settings.

    1. Make sure your nbn Connection Box is powered on and the lights are solid green
    2. Check your cables - make sure you’re using the Ethernet cable with yellow and red ends.
    3. Check your Ethernet cable is plugged in correctly - the red end goes into the red WAN port on the modem (marked ‘W’). The yellow end goes into the UNI-D port on your nbn connection box.

    If this has not fixed the issue, try rebooting your modem by unplugging the power cable for 10 seconds, and then plugging it back in.

    The Ethernet cable is provided as an optional accessory if you prefer to connect your devices directly to the modem. This allows for a more stable and faster connection compared to wireless (Wi-Fi) connectivity.

    Good to know

    You don’t need to plug this into the nbn connection box for 5G.

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