Restart my modem or network connection device

If you’re having issues with your internet connection, it may help to restart hardware like your modem and network connection device - whether that’s an nbn® connection box, or an Opticomm optical network terminal.

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    Restart your modem

    To restart your modem, follow these steps:

    1. Remove the power cable from your modem for 10 seconds, then plug it back in
    2. Wait 1-2 minutes for the modem to settle and go ‘green’, now check to see if your devices are connecting. This is a ‘reboot’ and can often solve connection problems.

    Once you’ve restarted your modem, it could take a few minutes to reconnect to the internet.

    Restart your network connection device

    To restart your network connection device, follow these steps:

    1. Switch the device or battery backup unit off at the wall
    2. If you have a backup battery unit, disconnect the power cord running from it into the device. If there’s a cover on your nbn connection box, you’ll need to remove that first
    3. Wait at least two minutes before plugging the battery unit back in and turning your devices back on.

    Once you’ve restarted your device, it could take a few minutes to reconnect to the internet.

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