How do I change my phone number or make it private?
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To change your phone number, call us and say ‘change number’. You can change your phone number any time you like, but we may charge you a fee.
You can also choose to register your phone number as either listed or unlisted in printed, online and voice assisted public directories. These settings make your phone number private or public as follows:
- Listed - your name, address and phone number details will be available in printed, online and voice assisted public directories.
- Unlisted - your details will not be included in printed, online and voice assisted public directories.
Directory listing settings apply to each service separately.
How can I change my 'Directory Listing'?
Sign in to My Telstra and go to Services. Select your plan and manage the privacy settings to activate it. There is no additional charge for our unlisted service option.
If you can’t see or change privacy settings under your plan, contact us for assistance. If you have a paid listing with Thryv, you’ll need to contact Thryv to make changes.
How do I stop telemarketing calls?
Our unlisted service option won’t stop telemarketers calling your phone. To stop receiving telemarketing calls, consumers can register their details on the Australian Government's Do Not Call Register. Telstra does not operate this register.
How do I hide my number from outgoing calls?
To hide your number from outgoing calls, you can activate caller ID on your service.
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