If you’re having mobile reception issues, there are a few things you can try to solve the problem: 

  • Restart your device
  • Check for an outage on our service status page. If there’s an outage, there isn’t anything you can do until the network is back up and running. You may be eligible for a credit to your account if you’ve been impacted by a service disruption or outage affecting your services. If the outage is resolved and you still can’t get back on the network, troubleshoot using our mobile interactive help guides or check our mobile network coverage
  • If you’re a Pre-Paid service, check your balance in the My Telstra app or My Account to see if you’re in credit
  • Check that mobile data is enabled on your device. You can do this in your phone’s Settings menu and making sure that ‘mobile data’ or ‘cellular data’ is turned on
  • Check your SIM card and ensure that the SIM card tray is free from dust and dirt. Try removing and reinserting the SIM, or using it in another mobile device. If this works, the issue is probably with your device
  • Check your device’s access point name (APN) setting. Below are the details to enter into your device if they’re not listed already. Any fields left blank in the table should also be left blank in your settings. If only one column is filled in, you can use the same APN setting for both internet data and MMS. Otherwise, make two
  Internet data MMS
Name Telstra Telstra

APN

telstra.wap

telstra.mms

Proxy

 

 

Port

 

 

Username

 

 

Password

 

 

MMSC

 

http://mmsc.telstra.com:8002

MMS Proxy

 

10.1.1.180

MMS Port

 

80

MMS Protocol

 

WAP 2.0

MCC

505

505 

MNC

01

01

Authentication type 

 

PAP

APN type

default,supl

mms 

If you’re still not getting reception, but you think you should be, please contact us to let us know. We can also divert your calls to another number until the fault is fixed. Our call forwarding service is free.

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