What is Wi-Fi Calling?

Wi-Fi Calling allows you to make and receive phone calls over a home Wi-Fi connection. Your compatible Telstra mobile will use a Wi-Fi network to connect with other compatible devices within Australia, giving you another way to make and receive calls when our 3G layer closes during 2024.  

Wi-Fi Calling is useful when:

  • You’re travelling overseas
  • You want to extend your coverage while indoors
  • You need to stay connected if there’s a mobile network outage.

There’s no additional charge to use Wi-Fi Calling on a Telstra mobile, and the Wi-Fi data is unmetered if you’re using a Telstra fixed broadband connection.

To use Wi-Fi Calling, you’ll need a 4G mobile phone which is Wi-Fi Calling capable.

Using Wi-Fi Calling

An icon will appear at the top of your phone, it looks like a phone with a Wi-Fi symbol next to it.

When this icon is present your phone will use Wi-Fi Calling if you make or receive a call.

What is Wi-Fi SMS?

Wi-Fi SMS lets you send and receive SMS on compatible devices when you’re connected to a supported Wi-Fi network. It’s ideal when you’ve got a Wi-Fi connection, but can’t connect to the mobile network to send or receive SMS messages.

If you’re already using Wi-Fi Calling, you just need to make sure your device is also compatible with Wi-Fi SMS and has the latest software version installed. There’s no need to change any other settings on your device.

Telstra Wi-Fi SMS means you can send and receive SMS messages while your smartphone is connected to Wi-Fi, but not able to connect to our mobile network. This may make it possible for you to send and receive SMS messages in places where it was previously not possible.

Supported devices

Wi-Fi Calling

  • Apple iPhone 6 onwards, Apple Watch 3 onwards
  • Samsung Galaxy S7 onwards, Note 5 onwards
  • Google Pixel 2 onwards
  • LG G6 onwards

Wi-Fi SMS

  • Apple iPhone 7 onwards with iOS version iOS13.4.1 or higher 
  • Samsung Galaxy S8 onwards, Note 10 onwards, A5 onwards

Enable Wi-Fi Calling and SMS

Wi-Fi calling is turned on by default on all compatible devices and turning on Wi-Fi Calling will also turn on Wi-Fi SMS.

For Apple devices

  1. Go to Settings
  2. Select Mobile
  3. Select Wi-Fi Calling
  4. Turn on Wi-Fi Calling

To enable Wi-Fi SMS, you’ll also need to disable and re-enable iMessage if it’s already turned on:

  1. Go to Settings
  2. Select Messages
  3. Turn iMessage off
  4. Restart the phone
  5. Turn iMessage back on.

 

For Android devices

  1. Go to your phone’s calling app
  2. Select More or the three dots in the top right corner
  3. Select Settings
  4. Turn on Wi-Fi Calling

Follow the steps below. Remember you may no longer be able to make calls or send and receive SMS when there’s no Telstra mobile coverage available.

For Apple devices:

  1. Go to Settings
  2. Select Mobile Settings
  3. Select Wi-Fi Calling
  4. Turn off Wi-Fi Calling

For Android devices

  1. Go to your Phone app
  2. Select More or the three dots in the top right corner
  3. Select Settings
  4. Un-tick Wi-Fi Calling.

Frequently asked questions

Wi-Fi Calling

Wi-Fi SMS

Troubleshoot Wi-Fi Calling and SMS

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