International Roaming

Your passport to staying connected when you travel

Heading overseas? Activate an International Roaming Day Pass on your current mobile plan: it's just the ticket for keeping in touch with family and friends while you’re holidaying overseas.

What is International Roaming?

International Roaming means you can travel abroad while continuing to use your mobile service in eligible destinations. No SIM swapping required to use data or to call and text with your Australian mobile number.

Unless already switched off, International Roaming and Day Pass will be automatically enabled on all mobile plans. You can disable International Roaming in the My Telstra app (charges may apply outside of Australia). Otherwise you can activate International Day Pass on your phone within the My Telstra app.

How does International Day Pass work? 

Once enabled on your mobile service, an International Day Pass will activate the moment you use your phone outside of Australia. You’ll have access to the day pass until it restarts at midnight 12am Australian Eastern Standard Time (AEST).   You only pay for the days you use your phone overseas. So once you’re back in Australia, you can leave your International Day Pass switched on and you won’t be charged.   We’ll send you SMS alerts so you can keep track of your spending. We’ll let you know when you’ve used 50%, 85% and 100% of your included allowance. We’ll also send you SMS alerts for every $100 of pay-as-you-go roaming outside of your included allowance.   SMS alerts are free of charge.  

International Roaming means you can travel abroad while continuing to use your mobile service in eligible destinations. No SIM swapping required to use data or to call and text with your Australian mobile number.

Unless already switched off, International Roaming and Day Pass will be automatically enabled on all mobile plans. You can disable International Roaming in the My Telstra app (charges may apply outside of Australia). Otherwise you can activate International Day Pass on your phone within the My Telstra app.

Why travel with a Day Pass?

Roam in over 70 countries

Love travel? International Roaming is available in over 70 countries on a Day Pass. Costs and services differ, depending on the travel zone.

Track your usage and costs

Check how much data you still have left on your daily allowance or Data top-up, and keep track of what you'll be paying on your next bill. All in the My Telstra app.

No swapping SIMs

Forget waiting in a long airport queue to buy a local SIM card. Activate your International Roaming Day Pass from the comfort of the My Telstra app. 

Keep your number

With a Day Pass, you'll keep your number so it's easy for family and friends to stay in touch. You'll also be able to keep receiving texts with one-time passcodes to log in to accounts with 2-step verification.

What's included in Day Pass?

Day Pass

Access 1GB of data per day and unlimited calls and texts in eligible destinations. Countries are zoned according to what services are available.

Eligible destinations may change depending on your plan type.

Zone 1

$5 a day

New Zealand only. 1GB data, unlimited calls + SMS 

Zone 2

$10 a day

1GB data, unlimited calls + SMS

Zone 3

$10 a day

Unlimited calls + SMS

Data top-up

Gone over your 1GB Day Pass daily allowance? We'll SMS to give you the option of topping up. 

Data top-up

$10 for 1GB

Valid for 31 days

Eligible Day Pass destinations

International Roaming is available in over 70 destinations. If you exceed your Day Pass daily limit, we'll send you an SMS reminder and include an option to top you up with 1GB of data for $10 (valid for 31 days).

These eligible destinations apply to customers on an Upfront Mobile Plan. If you are not on an Upfront Plan, your eligible destinations may differ. Not sure if you're on an Upfront Plan? Check out our handy FAQ.
 

Select price per day

Zone 2 - unlimited calls, SMS & 1GB data

  • Argentina
  • Armenia
  • Austria
  • Bahrain
  • Bangladesh
  • Belgium
  • Brazil
  • Bulgaria
  • Cambodia
  • Canada
  • Chile
  • China
  • Croatia
  • Czech Republic
  • Denmark
  • East Timor (Leste)
  • Egypt
  • Estonia
  • Fiji
  • Finland
  • France
  • Germany
  • Greece
  • Guatemala
  • Hong Kong
  • Hungary
  • India
  • Indonesia
  • Ireland
  • Isle of Man
  • Israel
  • Italy
  • Japan
  • Kazakhstan
  • Latvia
  • Lithuania
  • Luxembourg
  • Macedonia
  • Malaysia
  • Mexico
  • Nauru
  • Netherlands
  • Nigeria
  • Norway
  • Panama
  • Papua New Guinea
  • Philippines
  • Poland
  • Portugal
  • Qatar
  • Romania
  • Russian Federation
  • Saudi Arabia
  • Serbia
  • Singapore
  • Slovak Republic
  • Slovenia
  • Solomon Islands
  • South Africa
  • South Korea
  • Spain
  • Sri Lanka
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Tonga
  • Turkey
  • UAE
  • UK
  • Ukraine
  • USA
  • Vanuatu
  • Vietnam
     

Zone 3 - unlimited calls & SMS only

  • Gibraltar
  • Guernsey
  • Jamaica
  • Jersey
  • Malta
  • Peru
  • Samoa

Zone 1 - Unlimited Calls, SMS and 1GB Data

  • New Zealand

Activating your Day Pass

Phone home, SMS your family and friends and flood your socials with dreamy travel pics. Day Pass lets you do it all. Manage it through the My Telstra app, so you have a good idea of usage and upcoming bill cost.

If your daily data allowance of 1GB within the Day Pass runs out, you'll get a text with the option for a 1GB data top-up for $10 that stays active for 31 days if you are on an upfront plan.

If you are not on an upfront plan, you’ll automatically get a 1GB data top-up for $10 once you've hit your daily data allowance within the Day Pass.

Ready for take off?

  1. Step 1

  2. Step 2

  3. Step 3

Your Day Pass takes between 15 minutes and 2 hours to activate and you'll receive a text once it's active. You'll only begin paying once you start using your device at your destination. The Day Pass expires within 24 hours of you first using it on upfront plans. This includes data, such as downloading emails or updating your socials.

Other ways to access international roaming

Pay-As-You-Go (PAYG) on your phone plan

On eligible plans, you can use International Roaming on a PAYG basis. Use your service in over 200 destinations and when you, arrive, we’ll send you an SMS, advising the rates you’ll pay.

It’s our responsibility to let you know that PAYG means your costs will be significantly higher - $3 for every MB of data your phone uses. To give you an idea of how quickly costs can escalate, this is around 1.5MB for every minute of social media time. 

To avoid bill shock after you return home, deselect ‘International Roaming’ in the My Telstra app. You can also use your phone abroad by removing your Telstra SIM card and buying a local Telco SIM, or simply tapping into local Wi-Fi hotspots. 

Not available to customers on an Upfront Mobile Plan.

Pre-Paid International Roaming Packs

Get data for overseas, plus some calls and texts to keep in touch. You can use your Pre-Paid International Roaming Pack across 35 eligible countries so it can cover your entire trip.

You can choose a pack with the data and expiry time to suit your itinerary. And the longer you’re connected overseas, the more value you get.

Availability

International roaming is not available in all countries and destinations are subject to change. If the destination you're travelling to is not listed in the Pay-as-you-go rates, it means you can't use your Telstra service to roam there. 

In the listed destinations voice calls, SMS, MMS, and data services may not be available with all operators. The availability of voice calls, SMS, MMS, and data services are dependent on a number of factors including your destination, the participating operator in that destination and the device you use.

Pay-as-you-go rates

Available destinations - Data rate is $3 per MB and SMS is 75c per message.

Country Rate
Afghanistan  $3.00
Airline Services  $5.00
Albania  $5.00
Algeri $5.00
American Samoa $5.00
Andorra  $3.00
Angola  $4.00
Anguilla  $5.00
Antigua & Barbuda  $5.00
Argentina  $5.00
Armenia  $4.50
Austria  $3.00
Azerbaijan  $4.50
Bahrain  $2.00
Bangladesh  $5.00
Barbados  $5.00
Belarus  $4.50
Belgium  $4.00
Bermuda  $5.00
Bhutan  $4.00
Bolivia  $3.50
Bosnia-Herzegovina  $ 2.50
Botswana  $3.50
Brazil  $3.50
British VirginIslands  $5.00
Brunei  $2.50
Bulgaria  $3.50
Burundi  $2.50
Cambodia  $3.00
Cameroon  $5.00
Canada  $3.00
Cayman Islands  $5.00
Chad  $5.00
Chile  $4.00
China  $3.50
Colombia  $5.00
Congo Democratic Republic  $4.00
Cook Islands  $3.00
Costa Rica  $2.50
Croatia  $4.50
Cruise Ship Services $5.00
Cyprus $1.50
Czech Republic $4.50
Denmark $2.00
Dominica $5.00
Dominican Republic $5.00
Timor-Leste $2.50
Ecuador $5.00
Egypt $4.50
El Salvador $3.50
Estonia $3.50
Ethiopia $4.50
Falkland Islands $4.50
Fiji & Nauru $2.50
Finland $1.50
France $2.50
French Polynesia $3.00
Guadeloupe $5.00
Gabon $5.00
Gambia $4.00
Georgia $3.50
Germany $2.00
Ghana $1.50
Gibraltar $1.50
Greece $2.00
Greenland $2.00
Grenada & Carriacou $5.00
Guadeloupe $5.00
Guam $2.50
Guatemala $3.50
Guernsey (UK) $2.00
Guinea Republic $5.00
Guyana $4.50
Haiti $5.00
Honduras $3.50
Hong Kong $2.50
Hungary $3.00
Iceland  $5.00
India  $3.50
Indonesia  $4.00
Iran  $3.50
Iraq  $4.00
Ireland  $2.50
Isle of Man (UK)  $2.00
Israel  $4.00
Italy  $2.00
Ivory Coast (Coted' Ivoire)  $5.00
Jamaica  $5.00
Japan  $3.00
Jersey (UK)  $2.00
Jordan  $3.00
Kazakhstan  $4.50
Kenya  $4.50
Kuwait  $5.00
Kyrgyzstan  $2.00
Laos  $2.50
Latvia  $4.00
Lebanon  $1.50
Lesotho  $1.50
Liberia  $2.00
Libya  $3.50
Liechtenstein  $3.00
Lithuania  $4.50
Luxembourg  $2.00
Macau  $2.00
Macedonia   $3.00
Madagascar  $5.00
Malawi  $4.50
Malaysia  $2.00
Maldive Islands  $5.00
Mali  $5.00
Malta  $5.00
Martinique  $5.00
Mauritania  $5.00
Mauritius  $3.50
Mexico  $4.50
Micronesia (Federated States of)  $5.00
Moldova  $3.50
Monaco  $2.50
Mongolia  $5.00
Montenegro  $5.00
Montserrat  $5.00
Morocco  $5.00
Mozambique  $3.00
Myanmar (Burma)  $4.50
Namibia  $3.00
Nepal  $3.00
Netherlands  $2.50
Netherlands Antilles  $5.00
New Caledonia $2.00
New Zealand $1.50
Nicaragua $3.50
Niger $5.00
Nigeria $2.50
Norway $2.00
Oman $5.00
Pakistan $1.50
Palestine $4.00
Panama $4.50
Papua New Guinea $3.50
Paraguay $4.00
Peru $4.50
Philippines $3.00
Poland $4.00
Portugal $2.00
Puerto Rico $5.00
Qatar $4.50
Reunion Island $3.00
Romania $4.00
Russian Federation $5.00
Rwanda $2.00
Samoa $3.50
Saudi Arabia $5.00
Senegal $5.00
Serbia $5.00
Seychelles $3.50
Sierra Leone $2.50
Singapore $1.50
Slovak Republic $3.00
Slovenia $3.50
Solomon Islands $2.00
South Africa $1.50
South Korea $2.50
South Sudan $3.00
Spain $3.50
Sri Lanka $4.50
St Kitts & Nevis $5.00
St Lucia $5.00
St Vincent & The Grenadines $5.00
Sudan $3.50
Suriname $4.00
Swaziland $2.00
Sweden $2.50
Switzerland $3.00
Taiwan $2.00
Tajikistan $5.00
Tanzania $5.00
Thailand $2.50
Tonga $2.00
Trinidad & Tobago $5.00
Tunisia $5.00
Türkiye $4.00
Turks & Caicos Island $5.00
Uganda $2.50
Ukraine $5.00
United Arab Emirates $3.50
United Kingdom $2.00
United States $3.00
Uruguay $2.50
Uzbekistan $5.00
Vanuatu $2.00
Venezuela $3.00
Vietnam $2.00
Yemen (Arab Republic) $2.50
Zambia $5.00
Zimbabwe $5.00

VoLTE International Roaming

What is VoLTE?

Voice over LTE (VoLTE) lets you make phone calls using data.

VoLTE will increasingly be required to make or receive phone calls (including emergency calls) when roaming abroad. To ensure you can make calls while roaming you must have a device that is capable of supporting VoLTE roaming.

VoLTE International Roaming

To use VoLTE when using your phone abroad in eligible countries requires the device to have VoLTE roaming capability. Not all VoLTE handsets have this capability. The handsets that can be used for roaming using VoLTE can be different to devices that can be used for VoLTE calling in Australia. 

Making emergency calls while overseas

In order to make an emergency call while overseas, it is important that your device also supports VoLTE Emergency Calls. If your device doesn’t support VoLTE Emergency Calls, and there is no 3G network coverage available in your location in the country you’re using your device, you will not be able to make an emergency call, even though you may have 4G or 5G coverage. 

VoLTE International Roaming capable devices

The devices below are VoLTE International Roaming and VoLTE Emergency Call tested and capable devices that Telstra has launched prior to 1 July 2022. In addition, every handset/tablet that Telstra have launched since 1 July 2022 that supports VoLTE also supports VoLTE International Roaming and VoLTE Emergency Calls. For any further information, please refer to our  Technical Assistance.

Manufacturer Device model Version required
Apple iPhone 6S Must be running Apple iOS 14.5 or greater
Apple iPhone SE Must be running Apple iOS 14.5 or greater
Apple iPhone 7 Must be running Apple iOS 14.5 or greater
Apple iPhone 7 Plus Must be running Apple iOS 14.5 or greater
Apple iPhone 6S Plus Must be running Apple iOS 14.5 or greater
Apple iPhone X Must be running Apple iOS 14.5 or greater
Apple iPhone 11 Must be running Apple iOS 14.5 or greater
Apple iPhone Xr Must be running Apple iOS 14.5 or greater
Apple iPhone 8 Must be running Apple iOS 14.5 or greater
Apple iPhone 11 Pro Max Must be running Apple iOS 14.5 or greater
Apple iPhone SE 2nd Generation Must be running Apple iOS 14.5 or greater
Apple iPhone 8 Plus Must be running Apple iOS 14.5 or greater
Apple iPhone 11 Pro Must be running Apple iOS 14.5 or greater
Apple iPhone Xs Must be running Apple iOS 14.5 or greater
Apple iPhone XS Max Must be running Apple iOS 14.5 or greater
Apple iPhone 12 Pro Must be running Apple iOS 14.5 or greater
Apple iPhone 12 Pro Max Must be running Apple iOS 14.5 or greater
Apple iPhone SE 3rd Gen Must be running Apple iOS 14.5 or greater
Apple iPhone 12 Must be running Apple iOS 14.5 or greater
Apple iPhone 12 Mini Must be running Apple iOS 14.5 or greater
Apple iPhone 13  
Apple iPhone 13 Mini  
Apple iPhone 13 Pro  
Apple iPhone 13 Pro Max  
Apple iPhone 14  
Apple iPhone 14 Plus  
Apple iPhone 14 Pro  
Apple iPhone 14 Pro Max  
Google Pixel 3 Must be running  SP1A.210812.016.B2 or later
Google Pixel 4 Must be running SQ3A.220605.001 or later
Google Pixel 4a Must be running SQ3A.220605.001  or later
Google Pixel 4 XL Must be running SQ3A.220605.001 or later
Google Pixel 5 5G Must be running RQ3A.210605.003 or later
Google Pixel 4a 5G Must be running RQ3A.210605.003 or later
Google Pixel 3 XL Must be running  SP1A.210812.016.B2 or later
Google Pixel 6a  
Google Pixel 7  
Google Pixel 6 Pro Must be running RQ3A.210605.003 or later
Google Pixel 6 Must be running RQ3A.210605.003 or later
Google Pixel 7 Pro  
HMD Nokia XR20  
HMD Nokia X30 5G  
HMD Nokia G11 Plus  
Motorola Mobility MOTO G62 5G  
Oppo Find X3 Pro 5G Must be running CPH2173AU_11._A.16 or later
Oppo A94 5G  
Oppo Find X5 Pro  
Orbic Tab8 4G  
Samsung Galaxy S9 Plus Must be running QP1A.190711.020.G960FXXUFFUE1 or later
Samsung Galaxy Note 9 Must have firmware version  or later QP1A.190711. 020.N960FXXS8FUE5 or later
Samsung Galaxy S10 5G Must be running QP1A.190711.020.G973FXXU8DTH7 or later
Samsung Galaxy Xcover Pro Must be running RP1A.200720.012.G715FNXXU7BUC1 or later
Samsung Galaxy Z Flip Must be running RP1A.200720.012.F700FXXU5DUD9 or later
Samsung Galaxy S10e Must be running QP1A.190711.020.G973FXXU8DTH7 or later
Samsung Galaxy Note 10+ Must be running RP1A.200720.012.N975FXXU6FUBD or later
Samsung Galaxy Note 10+ 5G Must be running RP1A.200720.012.N975FXXU6FUBD or later
Samsung Galaxy A90 5G Must be running RP1A.200720.012.A908BXXU5DUC3 or later
Samsung Galaxy A51 Must be running RP1A.200720.012.A515FXXU4DUB1 or later
Samsung Galaxy Tab S7 4G Must be running RP1A.200720.012.T875XXU2BUC6 or later
Samsung Galaxy Tab S7+ 5G Must be running RP1A.200720.012.T976BXXU1BUB2 or later
Samsung Galaxy Tab Active3 4G Must be running RP1A.200720.012.T575XXU3BUD5 or later
Samsung Galaxy Tab A7 4G Must be running QP1A.190711.020.T505XXU2AUA1 or later
Samsung Galaxy A20 Must be running RP1A.200720.012.A205YNDVU7CUF2 or later
Samsung Galaxy A70 Must be running QP1A.190711.020.A705YNDXU5CUA7 or later
Samsung Galaxy A30 Must be running RP1A.200720.012.A305YNDVU3CUE6 or later
Samsung Galaxy S20 Must be running QP1A.190711.020.G981BXXU5BTJ3 or later
Samsung Galaxy S20 5G Must be running QP1A.190711.020.G981BXXU5BTJ3 or later
Samsung Galaxy S20+ 5G Must be running QP1A.190711.020.G981BXXU5BTJ3 or later
Samsung Galaxy S20 Ultra 5G Must be running QP1A.190711.020.G981BXXU5BTJ3 or later
Samsung Galaxy A11 Must be running QP1A.190711.020.A115FXXU1ATL1 or later
Samsung Galaxy A21s Must be running QP1A.190711.020.A217FXXU5BUA1 or later
Samsung Galaxy S9 Must be running QP1A.190711.020.G960FXXUFFUE1 or later
Samsung Galaxy S10 Must be running QP1A.190711.020.G973FXXU8DTH7 or later
Samsung Galaxy S10+ Must be running QP1A.190711.020.G973FXXU8DTH7 or later
Samsung Galaxy Tab A 10.1 (2019) Must be running QP1A.190711. 020.T515XXU7BUA1 or later
Samsung Galaxy Tab S6 Must be running RP1A.200720.012.T865XXU4CUB7 or later
Samsung Galaxy S21 5G Must have firmware version RP1A.200720.012.G998BXXU1AUA4 or later
Samsung Galaxy S21+ 5G Must have firmware version RP1A.200720.012.G998BXXU1AUA4 or later
Samsung Galaxy S21 Ultra 5G Must have firmware version RP1A.200720.012.G998BXXU1AUA4 or later
Samsung Galaxy A32 5G  
Samsung Galaxy A52 5G  
Samsung Galaxy A12  
Samsung Galaxy Note20 5G Must have firmware version RP1A.200720.012.N981BXXU1CTL5 or later
Samsung Galaxy Note20 Ultra 5G Must have firmware version RP1A.200720.012.N981BXXU1CTL5 or later
Samsung Galaxy Tab S8  
Samsung Galaxy S20 FE 5G Must be running RP1A.200720.012.G781BXXU1BUA5 or later
Samsung Galaxy A52s 5G  
Samsung Galaxy Tab S8 Ultra  
Samsung Galaxy A73 5G  
Samsung Galaxy Z Fold 2 5G Must be running RP1A.200720.012.F916BXXU1DUDA or later
Samsung Galaxy Tab Active4 Pro 5G  
Samsung Galaxy Z Fold 3 5G  
Samsung Galaxy Z Flip 3 5G  
Samsung Galaxy A22 5G  
Samsung Galaxy S21 FE 5G  
Samsung Galaxy S22  
Samsung Galaxy S22+  
Samsung Galaxy S22 Ultra  
Samsung Galaxy A13 4G  
Samsung Galaxy A53 5G  
Samsung Galaxy A13 5G  
Samsung Galaxy Xcover6 Pro  
Samsung Galaxy Z Fold 4 5G  
Samsung Galaxy Z Flip 4 5G  
Samsung Galaxy A33 5G  
Samsung Galaxy Tab S8+  
Vivo Y22s  
Vivo Y21s  
Vivo Y55 5G  
ZTE Telstra Essential Smart 2.1  
ZTE Telstra Essential Pro 3  
ZTE Telstra Smart 4  
ZTE Blade A52  

Avoid unwanted roaming costs

To avoid any unwanted international roaming costs we recommend you do the following

To avoid all roaming charges

  • Disable International Roaming and Day Pass, or remove your SIM before your travel abroad.

If you wish to maintain International Roaming, the following may trigger roaming charges

  • If you are using a dual-SIM or eSIM, please ensure International Roaming is disabled on the secondary (unused) service.

You will incur International Roaming charges when using call forwarding / MessageBank

  • When someone calls you and leaves a Voicemail/MessageBank message
  • When you call and listen to your Voicemail/MessageBank messages
  • If you use SMS to have your Voicemail/MessageBank call you

To avoid these potential unwanted costs please do the following

  • Set unconditional diversion to Voicemail/MessageBank in phone settings (you can still make calls and retrieve Voicemail while roaming, but these will be charged at standard roaming rates as per your plan). You will not be able to receive any phone calls while unconditional diversions are in place.
  • Disabling international roaming or removing your SIM after you have begun travelling may still incur roaming charges if:
  • Someone calls and leaves a Voicemail/MessageBank message (if call forwarding unconditional diversion has not been setup in your phone settings beforehand)

 See here for more information about forward ing calls to your mobile.

FAQs

Day and month passes are available for your team while travelling for work. Rates for Small Business customers can be found at small business international roaming day pass. If you’re an Enterprise customer, visit business enterprise international roaming day pass.

 

You can activate your International Roaming Day Pass in the My Telstra app. Just follow these simple steps:

  1. Open the My Telstra app
  2. Go to Services
  3. Select your Mobile service
  4. Tap on Extras
  5. Go to International Roaming
  6. Scroll down to International Day Pass and toggle it on.
 
Your Day Pass takes between 15 minutes and 2 hours to activate and you'll receive a text once it's active. You'll only begin paying once you start using your device at your destination and the Day Pass expires within 24 hours of you first using it on an upfront plan. This includes data, such as downloading emails or updating your socials. If you are not on an upfront plan, the day pass will expire at 11.59pm AEST on the day of purchase.

There are two ways to check whether you're on an Upfront Plan or not.

Check your Telstra account number

If your account number starts with '2000', you're not on an Upfront Plan. You can find your account number on your Telstra bill or in 'Payments' tab in the My Telstra app.

Check your International Roaming settings in the My Telstra app

If you're on an Upfront Plan, you will only have the International Day Pass option. If you also see a pay-as-you-go option, you're not on an Upfront Plan, because PAYG isn't available on Upfront Plans.

Here's how you get to your International Roaming settings:

  • Open the My Telstra app
  • Go to Services
  • Select your Mobile service
  • Tap on Extras
  • Go to International Roaming

Select price per day

Zone 2 - unlimited calls, SMS & 1GB data
  • Argentina
  • Armenia
  • Austria
  • Bangladesh
  • Bahrain
  • Belarus
  • Belgium
  • Brazil
  • Brunei
  • Bulgaria
  • Cambodia
  • Canada
  • Chile
  • China
  • Colombia
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • East Timor (Leste)
  • Ecuador
  • Egypt
  • Estonia
  • Fiji
  • Finland
  • France
  • Germany
  • Greece
  • Guatemala
  • Hong Kong
  • Hungary
  • India
  • Indonesia
  • Ireland
  • Isle of Man
  • Israel
  • Italy
  • Japan
  • Kazakhstan
  • Laos
  • Latvia
  • Lithuania
  • Luxembourg

 

  • Macau
  • Macedonia
  • Malaysia
  • Mexico
  • Nauru
  • Netherlands
  • Nigeria
  • Norway
  • Panama
  • Papua New Guinea
  • Philippines
  • Poland
  • Portugal
  • Qatar
  • Romania
  • Russian Federation
  • Saudi Arabia
  • Serbia
  • Singapore
  • Slovak Republic
  • Slovenia
  • Solomon Islands
  • South Africa
  • South Korea
  • Spain
  • Sri Lanka
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Tonga
  • Turkey
  • UAE
  • UK
  • Ukraine
  • Uruguay
  • USA
  • Vanuatu
  • Vietnam
Zone 1 - Unlimited Calls, SMS and 1GB Data
  • New Zealand

If you’re on an Upfront plan

If you’re on an Upfront plan and your destination isn’t included in the International Roaming Day Pass, you’ll need to connect to local Wi-Fi or purchase a local carrier SIM card in order to use your phone overseas.

You won’t be charged any pay-as-you-go rates to use your phone overseas.

If you’re on any other Telstra plan

If you’re on any other Telstra mobile plan and your destination isn’t included in the International Roaming Day Pass, you’ll be charged pay-as-you-go rates to use your phone in that destination.

You also have the option to not use the Roaming Day Pass while in countries that are included in a Day Pass and to be charged on a pay-as-you-go basis instead, however will be far more expensive, and thus is not recommended, please read the rates below.

The rates for each country will vary and once you arrive in your destination, we’ll send you an SMS with the rates that you’ll pay.

If you don't want to pay-as-you-go, you can disable International Roaming in the My Telstra app by selecting your service, go to 'International Roaming' and select 'Manage'.

Here is how you can check whether you'll be charged pay-as-you-go-rates:

  1. Open the My Telstra app
  2. Go to Services
  3. Select your Mobile service
  4. Tap on Extras
  5. Go to International Roaming

If you only have a Day Pass toggle available, you're on an Upfront Plan and won't be charged pay-as-you-go-rates. If you also see an International Roaming toggle and it's enabled, you will be charged pay-as-you-go rates if you visit a country that's not eligible for Day Pass.

Yes, you can access MessageBank via the SMS Call Back function.

To access, text +61101 This is a free SMS.

You will then receive a call from MessageBank (call will come from +61 418 707 101) where you can listen to your messages.

Retrieving/listening to messages from Messagebank will be deducted from your pack’s call allowance. 

You can make calls, send messages and use data while overseas. Various technologies are  used including 2G/3G/4G and VoLTE. Voice calling may also depend on your mobile plan, device compatibility and network coverage in the area where you are attempting to make a call. Check with your device manufacturer to ensure compatibility for your specific device. VoLTE calls are also only possible in countries where we have an agreement with our roaming partner to use VoLTE.

If you can't make calls with your Non-VoLTE capable device you may be able to manually select a 3G/2G network via your device settings (if such a network is available). Check the instructions below on how to do this on some popular devices.

To select a network manually on other devices or a different software version, check with your device manufacturer.

Non-VoLTE compatible devices may also be able to use OTT (Over The Top) calling apps or Wi-Fi calling for voice calls to Australia.

 

Apple iPhone 14 Pro Max iOS 16.0

  1. Go to Settings – for Network Selection
  2. Select Mobile Data
  3. Find and select Network Selection
  4. Switch Automatic to off – for Manual network selection
  5. From the list of available networks, select the required network
  6. Return to the home screen.
     

Google Pixel 7 Android 13

  1. Find Settings by sliding two fingers downwards from top of the screen
  2. Go to Network and Internet
  3. Find and select Internet
  4. To select network manually, choose Settings icon
  5. Switch Automatically select network to off – wait while phone searches for networks
  6. From the list of available networks, select the required network, once connected choose left arrow
  7. Return to the home screen.
     

Samsung Galaxy S23 Ultra Android 13

  1. Find Settings by sliding two fingers downwards from top of the screen 
  2. Select Connections
  3. Find and select Mobile networks
  4. Find and select Network operators
  5. Switch Select automatically to off – wait while phone searches for networks
  6. From the list of available networks, select required network
  7. Return to the home screen

If you need to call a phone number in another country from Australia, or if you’re overseas and need to call home, you may need to change the number that you dial and add in the [international access code], [country code], [area code] (if applicable). With a lot of networks starting to exit 3G and depending on your device and if the overseas network and Telstra have VoLTE over 4G agreements in place, you may be required to do this.

Calling overseas from your mobile phone in Australia

To make a call overseas using your Telstra mobile in Australia, you’ll need to dial: the [international access code], [country code], [area code] (if applicable), and the [phone number].

  1. Enter the international access code  which is the + sign on your mobile phone. You can do this by holding down the ‘0’ button until the ‘+’ sign appears.
  2. Enter the country code. A full list of country codes can be found on our international dialing codes page.
  3. Enter the area code and then the phone number.

For example, if you want to call a number in the US, dial: +1 808 xxxx xxxx.

Calling Australia from overseas using your mobile phone

To make a call to Australia using your Telstra mobile number from overseas, you’ll need to dial: the [international access code], [country code], [area code] (if applicable), and the [phone number].

  1. Enter the international access code which is the + sign on your mobile phone. You can do this by holding down the ‘0’ button until the ‘+’ sign appears.
  2. Enter the country code. The country code for Australia is 61.
  3. Enter the area code and then the phone number without the leading zero.

For example, for mobile dial +61 4 xxxx xxxx, and for landline dial +61 2 xxxx xxxxx.

  • It's free to use the My Telstra app whilst roaming although some functions might use a small amount of data.
  • Unlimited calls and SMS are only available to mobile handset plans to and from standard numbers while in a Day Pass-eligible destination. It excludes calls and sms to premium, directory assist and satellite numbers.
  • Some usage is excluded from International Day Pass such as MMS, video calls, third-party content charges, calls and SMS to premium numbers, satellite numbers and operator-assisted calls. These are charged at standard pay-as-you go International Roaming rates.
  • Cruise ships utilise satellite services rather than a mobile network. Therefore talk, SMS and data usage made on cruise ships won’t be covered by our Day Pass. We recommend contacting your cruise ship or travel provider to see their on-board arrangements.
  • International Day Pass inclusions based on Australian Eastern Standard Time. Any unused data expires at the end of each day. If you go over your 1GB daily data allowance, you’ll get an additional 1GB capped at $10, which is valid for 31 days in Day Pass-eligible destinations.
  • International Roaming can be deactivated at any given time by using any of our self-care tools. If you’re overseas, you can contact us by calling +61 439 125 109 between 8am-7pm AEST. All calls to that number are toll free if made from a Telstra service.
  • Calls can only be forwarded to Australian numbers. This helps us protect you from any fraud in case your phone is stolen while you’re overseas. International Roaming charges can apply when using call forwarding.

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More information about International Roaming can be found in our Frequently Asked Questions.

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