Call forwarding is a feature on your phone that allows you to forward or redirect incoming calls to a number of your choice.
Call forwarding is included in all plans with unlimited call allowance.
Forwards calls to another number immediately.
Forwards calls if you don't answer within 15 seconds.
Forwards calls if your phone is switched off or out of network coverage.
Forwards calls when you are already on a call.
Many mobile phone handsets allow you to set and remove call forwarding using your dial pad menu. We recommend using manual call forwarding codes to make sure it’s updated correctly. Alternatively for Unconditional Call Forwarding you can send an SMS to 144. See the options below.
Send an SMS to the number 144 with below words to turn the Call Forward Unconditional On/Off.
| Request | SMS contents | Expected Responses |
|---|---|---|
| Turn On Call Forwarding Unconditional | CFU ON phone number Eg. CFU ON 0400123456 |
|
| Turn Off Call Forwarding Unconditional | CFU OFF |
|
| Check The Current Call Forwarding Unconditional Status | CFU Status |
|
| Forwarding type | Forwarding code |
|---|---|
| Call Forward All Calls Unconditional | 21 |
| Call Forward No Answer | 61 |
| Call Forward Unreachable | 62 |
| Call Forward Busy | 67 |
| Setting | Code sequence |
|---|---|
| Turn on call forwarding | ** Forwarding code * Phone number (including area code) * 10 # |
| Turn off call forwarding | ## Forwarding code # |
| Check call forwarding status | *# Forwarding code # |
To restore all three conditional call forwarding settings (Busy, No Answer, No Reply) to MessageBank,
To remove all three conditional call forwarding settings (Busy, No Answer, No Reply) to MessageBank
Both of these actions will set the default ring time of 15 seconds.
The default time before an unanswered call diverts to another number on Call Forward No Answer is 15 seconds.
You can change this to any duration between 15 to 30 seconds, in 5 second increments.
Message2Txt® converts a 10-second voice message into an SMS and is activated by default on your Telstra mobile service.
If you activate MessageBank® then Message2Txt® will be turned off until you deactivate MessageBank® again.
To turn Message2Txt 'off' or 'on', send an SMS to 144 with the following text:
| Text | Action |
|---|---|
| DCF On | Turns on the diversion to Message2Txt |
| DCF Off | Turns off the diversion to Message2Txt |
| DCF Status | Will display the current status of Message2Txt |
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