What is call forwarding? 

Call forwarding is a feature on your phone that allows you to forward or redirect incoming calls to a number of your choice.  

Call forwarding is included in all plans with unlimited call allowance.

Types of call forwardings

Call Forward All Calls Unconditional

Forwards calls to another number immediately. 

Call Forward No Answer

Forwards calls if you don't answer within 15 seconds. 

Call Forward Unreachable

Forwards calls if your phone is switched off or out of network coverage.   

Call Forward Busy

Forwards calls when your phone is busy. 

How do I set up call forwarding?

Many mobile phone handsets allow you to set and remove call forwarding using your dial pad menu.   We recommend using manual call forwarding codes to make sure it’s updated correctly.

  1. Open the dial pad

    Open the dial pad on your mobile phone, as if you are making a phone call.
  2. Enter the code sequence

    For example, to turn on call forwarding, press ** forwarding code * (phone number to forward calls to, including area code) *10#
  3. Send

    Then press send, or the phone icon, as if you are making a call.

To turn on call forwarding

  1. Open the dial pad
  2. Enter ** Forwarding code * Phone number (including area code) * 10 #
  3. Press Call/Send
For example, to forward All Calls Unconditional, enter **21*(phone number to forward calls to, including area code)*10# then press Send.

To turn off call forwarding

  1. Open the dial pad
  2. Enter ## Forwarding code #
  3. Press Call/Send
For example, to deactivate Call Forward Busy, enter ##67# and press  Send.

To check call forward status

  1. Open the dial pad
  2. Enter  *# Forwarding code # 
  3. Press Call/Send
For example, to check the on/off status of Call Forward No Answer, enter *#61# and press Send.

What are the call forwarding codes and settings?

Call forwarding types and codes 

Forwarding type Forwarding code
Call Forward All Calls Unconditional 21
Call Forward No Answer 61
Call Forward Unreachable 62
Call Forward Busy 67

 

Call forward settings and code sequences

Setting Code sequence
Turn on call forwarding ** Forwarding code * Phone number (including area code) * 10 #
Turn off call forwarding ## Forwarding code #
Check call forwarding status  *# Forwarding code # 

Other call settings

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