Deploying a single agreement for your whole organisation, we provide a daily allowance of 200MB of data and unlimited standard SMS and calls to and within selected countries, under a single price across all users.
We provide clear visibility of spend down to an individual user-level.
Trust that your users will have a brilliantly simple user experience.
Before you go
Check to see if we support international roaming at your destination and view available solutions and our Pay-As-You-Go rates for each country.
First, be sure to confirm your organisation’s international roaming policy. Then, activate Telstra International Roaming on your compatible mobile phone or broadband service. Remember to do this before you depart as there could be delays if you activate when you are overseas.
Business: 13 22 53
Enterprise: 1800 730 053
If calling from overseas: +61 439 125 109
When you arrive
Turn on your device when you reach your destination and ensure data roaming is switched on in the phone’s settings.
Check if roaming is available at your destination here. If it is, you will connect automatically to the local mobile network. Once connected, you’ll receive an SMS from us confirming that roaming has been activated. If you have a Day Pass, Data Plan or pre-purchased a Data Pack, you’ll also receive an SMS to confirm when this is active.
Manage your use
Data usage is the amount of data your device uses when it uploads and downloads information from the internet. If you’re not sure how much data you might need, then use the Data Usage Calculator to help you estimate your data usage needs.
Visit www.telstra.com/mpm from your mobile or mobile broadband device to view your estimated International Data Usage. Accessing this website from your mobile when overseas doesn’t count towards your data usage.
You can also download the Telstra 24x7 App so you can see your data usage for Packs and Plans. Make sure you download it before you depart Australia, so that you don’t incur download charges at the international rate.
Alternatively, to track your voice, SMS and data usage, simply dial #108# from your Telstra device. This feature is free to access when overseas.
When you arrive at your destination and turn on your device, you’ll receive an SMS from Telstra informing you that international roaming is active You will only be able to receive these notifications if your device is capable of receiving SMS.
While you’re overseas, we’ll send you SMS alerts to keep you informed of your spend and usage if your device is capable of receiving SMS and you haven’t opted out of these messages.
We’ll send you alerts at 50%, 85% and 100% usage of your data allowance. If you exceed your daily data allowance when using a Data Plan or Pack you will automatically switch to Pay-As-You-Go rates. When using data at our Pay-As-You-Go rates we’ll send you an SMS every time you use $100 worth of data.
- If you haven't activated International Roaming with Telstra, apply here.
- Turn your mobile phone off and on again. This will re-establish a connection to the network.
- Check the Network Selection or Operator Selection setting on your mobile phone. Make sure your network selection is set to Automatic. (Refer to your mobile phone's user guide)
- If you’re located in a remote area, network coverage may not be available with an international carrier. You may need to wait until you move to an area with network coverage.
- Check the Band Selection or Network Mode setting on your mobile phone. Make sure your Band Selection or Network Mode is set to ALL, or as many combinations as possible. If this doesn't work, try manually selecting one of the settings (Refer to your mobile phone's user guide). When you travel to a different country or return to Australia, make sure to change this setting back to Automatic.
- If you're still having trouble, please contact us.
If you're calling a number outside the country you're in, make sure you're adding the + symbol and a country code before the phone number.
If you're still having trouble, please contact us.
It's possible that your service might have international call barring. However, we'll need to troubleshoot the issue with you.
If you're still having trouble, please contact us.
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Connect to new opportunities around the world with connections across more than 70 countries globally. Benefit from our global coverage, with than 2,000 IPVPN/Next IP points of presence in 10 markets around the world.
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We provide dedicated business and enterprise support, wherever you are. Get the peace of mind you’ll get the help you need when you’re overseas through our around-the-clock chat support on Telstra.com.
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Take charge of your costs with improved visibility and a simple, cost-effective pricing structure.
Your Telstra International Roaming Day Pass can’t be used for SMS or voice calls to and within destinations not covered by your International Roaming Day Pass, data usage to and within destinations not covered by your International Roaming Day Pass or Australia, roaming usage when on cruise ships or planes, or satellite and content charges such as apps, movies, songs or premium content.