We make it easy to meet the needs of all kinds of business travellers – from frequent flyers to occasional visitors, and even people who go to the same places regularly. Telstra’s International Roaming Day Pass simplifies your business travel by covering a wide range of countries, charging only for days your team makes and receives calls, sends an SMS or uses data.
Deploying a single agreement for your whole organisation, we provide a daily allowance of 2GB of data and unlimited standard SMS and calls to and within selected countries, under a single price across all users.
We provide clear visibility of spend down to an individual user-level.
Trust that your users will have a brilliantly simple user experience.
With no complex contracts or variables, setting up your team’s International Roaming is simple and stress free.
We provide a cost-effective overarching pricing structure and agreement, so you know exactly what to expect when their staff travel overseas.
Get more done with a seamless roaming experience. Your roaming kicks in automatically, so you can get to work more quickly.
Be sure your organisation has enabled the Telstra International Roaming Day Pass on your corporate mobile phone. Before your international trip visit Telstra.com to check that your destination is one of the countries covered by Day Pass.
Then, when you arrive, turn on your device and connect to a network to begin making calls, sending SMS or using data. Your Telstra International Roaming Day Pass will begin working automatically. You have unlimited standard voice calls and SMS to and within specified countries. We’ll send usage notifications at 50%, 85% and 100% of your data allowance, so there are no surprises.
Once you reach your 2GB Day Pass data allowance, a Data Top-Up will kick in automatically, offering you 2GB for just $10, and it remains valid for 31 days.
International Roaming Day Pass includes unlimited calls and texts, and 2GB per day, while our International Month Pass includes unlimited calls and texts, and 8GB per month. Your pass is triggered when we identify you’ve used your service overseas in an eligible destination.
If your billing account number begins with 7000, you can view the eligible countries below.
If your billing account number does not begin with 7000, your eligible destinations may differ. Check out the list found in our frequently asked questions.
If the country you are visiting is not eligible, see the table below for full rates:
Data rates: $3/MB
SMS rates: 0.75c/SMS
Voice rate per min:
| Country | Rate |
| Afghanistan | $3.00 |
| Airline Services | $5.00 |
| Albania | $5.00 |
| Algeria | $5.00 |
| Andorra | $3.00 |
| Angola | $4.00 |
| Anguilla | $5.00 |
| Antigua & Barbuda | $5.00 |
| Argentina | $5.00 |
| Armenia | $4.50 |
| Austria | $3.00 |
| Azerbaijan | $4.50 |
| Bahrain | $2.00 |
| Bangladesh | $5.00 |
| Barbados | $5.00 |
| Belarus | $4.50 |
| Belgium | $4.00 |
| Bermuda | $5.00 |
| Bhutan | $4.00 |
| Bolivia | $3.50 |
| Bosnia-Herzegovina | $2.50 |
| Botswana | $3.50 |
| Brazil | $3.50 |
| British Virgin Islands | $5.00 |
| Brunei | $2.50 |
| Bulgaria | $3.50 |
| Cambodia | $3.00 |
| Cameroon | $5.00 |
| Canada | $3.00 |
| Cayman Islands | $5.00 |
| Chad | $5.00 |
| Chile | $4.00 |
| China | $.350 |
| Colombia | $5.00 |
| Congo Democratic Republic | $4.00 |
| Cook Islands | $3.00 |
| Costa Rica | $2.50 |
| Croatia | $4.50 |
| Cruise Ship Services | $5.00 |
| Cyprus | $1.50 |
| Czech Republic | $4.50 |
| Denmark | $2.00 |
| Dominica | $5.00 |
| Dominican Republic | $5.00 |
| East Timor | $2.50 |
| Ecuador | $5.00 |
| Egypt | $4.50 |
| El Salvador | $3.50 |
| Estonia | $3.50 |
| Ethiopia | $4.50 |
| Falkland Islands | $4.50 |
| Fiji_Nauru | $2.50 |
| Finland | $1.50 |
| France | $2.50 |
| French Polynesia | $3.00 |
| Guadeloupe | $5.00 |
| Gabon | $5.00 |
| Gambia | $4.00 |
| Georgia | $3.50 |
| Germany | $2.50 |
| Ghana | $1.50 |
| Gibraltar | $1.50 |
| Greece | $2.00 |
| Greenland | $2.00 |
| Grenada & Carriacou | $5.00 |
| Guadeloupe | $5.00 |
| Guam | $2.50 |
| Guatemala | $3.50 |
| Guernsey (UK) | $2.00 |
| Guinea Republic | $5.00 |
| Guyana | $4.50 |
| Haiti | $5.50 |
| Honduras | $3.50 |
| Hong Kong | $2.50 |
| Hungary | $3.00 |
| Iceland | $5.00 |
| India | $3.50 |
| Indonesia | $4.00 |
| Iran | $3.50 |
| Iraq | $4.00 |
| Ireland | $2.50 |
| Isle of Man (UK) | $2.00 |
| Israel | $4.00 |
| Italy | $2.00 |
| Ivory Coast (Cote d'Ivoire) | $5.00 |
| Jamaica | $5.00 |
| Japan | $3.00 |
| Jersey (UK) | $2.00 |
| Jordan | $3.00 |
| Kazakhstan | $4.50 |
| Kenya | $4.50 |
| Kuwait | $5.00 |
| Kyrgyzstan | $2.00 |
| Laos | $2.50 |
| Latvia | $4.00 |
| Lebanon | $1.50 |
| Lesotho | $1.50 |
| Liberia | $2.00 |
| Libya | $3.50 |
| Liechtenstein | $3.00 |
| Lithuania | $4.50 |
| Luxembourg | $2.00 |
| Macau | $2.00 |
| Macedonia | $3.00 |
| Madagascar | $5.00 |
| Malawi | $4.50 |
| Malaysia | $2.00 |
| Maldive Islands | $5.00 |
| Mali | $5.00 |
| Malta | $5.00 |
| Martinique | $5.00 |
| Mauritania | $5.00 |
| Mauritius | $3.50 |
| Mexico | $4.50 |
| Micronesia (Federated States of) | $5.00 |
| Moldova | $3.50 |
| Monaco | $2.50 |
| Mongolia | $5.00 |
| Montenegro | $5.00 |
| Montserrat | $5.00 |
| Morocco | $5.00 |
| Mozambique | $3.00 |
| Myanmar (Burma) | $4.50 |
| Namibia | $3.00 |
| Nepal | $3.00 |
| Netherlands | $2.50 |
| Netherlands Antilles | $5.00 |
| New Caledonia | $2.00 |
| New Zealand | $1.50 |
| Nicaragua | $3.50 |
| Niger | $5.00 |
| Nigeria | $2.50 |
| Norway | $2.00 |
| Oman | $5.00 |
| Pakistan | $1.50 |
| Palestine | $4.00 |
| Panama | $4.50 |
| Papua New Guinea | $3.50 |
| Paraguay | $4.00 |
| Peru | $4.50 |
| Philippines | $3.00 |
| Poland | $4.00 |
| Portugal | $2.00 |
| Puerto Rico | $5.00 |
| Qatar | $4.50 |
| Reunion Island | $3.00 |
| Romania | $4.00 |
| Russian Federation | $5.00 |
| Rwanda | $2.00 |
| Samoa | $3.50 |
| Saudi Arabia | $5.00 |
| Senegal | $5.00 |
| Serbia | $5.00 |
| Seychelles | $3.50 |
| Sierra Leone | $2.50 |
| Singapore | $1.50 |
| Slovak Republic | $3.00 |
| Slovenia | $3.50 |
| Solomon Islands | $2.00 |
| South Africa | $1.50 |
| South Korea | $2.50 |
| Spain | $3.50 |
| Sri Lanka | $4.50 |
| St Kitts & Nevis | $5.00 |
| St Lucia | $5.00 |
| St Vincent & The Grenadines | $5.00 |
| Suriname | $4.00 |
| Swaziland | $2.00 |
| Sweden | $2.50 |
| Switzerland | $3.00 |
| Taiwan | $2.00 |
| Tajikistan | $5.00 |
| Tanzania | $5.00 |
| Thailand | $2.50 |
| Tonga | $2.00 |
| Trinidad & Tobago | $5.00 |
| Tunisia | $5.00 |
| Turkey | $4.00 |
| Turks & Caicos Island | $5.00 |
| Uganda | $2.50 |
| Ukraine | $5.00 |
| United Arab Emirates | $3.50 |
| United Kingdom | $2.00 |
| United States | $3.00 |
| Uruguay | $2.50 |
| Uzbekistan | $5.00 |
| Vanuatu | $2.00 |
| Venezuela | $3.00 |
| Vietnam | $2.00 |
| Yemen (Arab Republic) | $2.50 |
| Zambia | $5.00 |
| Zimbabwe | $5.00 |
If you’re using dual SIM (multiple services on one device), be aware of your primary and secondary number settings. Either mobile number could potentially incur International Roaming charges.
When travelling overseas with a device that has more than one service installed, it’s a good idea to familiarise yourself with how dual SIM works on your particular device to stay in control of your usage and roaming costs. You may already be using dual SIM in Australia, or you may create a dual SIM set up while overseas if you add a local SIM on the same device as your existing Telstra service.
You can disable International Roaming for each Telstra service independently however this will not prevent charges from being incurred if Voicemail/MessageBank is used for any of your Telstra numbers.
To ensure no costs are incurred by temporarily switching off or removing a service on eSIM from your device, refer to the instructions for dual SIM number management from your device manufacturer, including Apple, Samsung and Google. This should be done before you leave Australia.
To avoid any unwanted International Roaming costs we recommend you do the following:
Disable International Roaming and Day Pass, or remove your SIM before your travel abroad.
If you are using a dual-SIM or eSIM, please ensure International Roaming is disabled on the secondary (unused) service.
We have arrangements for carrying voice calls with each of our individual roaming partners in other countries. Traditionally our partners have provided 2G and 3G networks for carrying our roaming voice calls but Telstra is also making arrangements with a growing number of partners which can allow VoLTE on 4G to be used for these calls. In some countries VoLTE on 4G is the only option as our partners have already shut down their 2G and 3G networks.
This means VoLTE will increasingly be required to make or receive phone calls (including emergency calls) when roaming abroad. So it’s important to have a 4G or 5G phone that is compatible with our 4G VoLTE roaming arrangements to help ensure you can make calls when travelling.
To use VoLTE when using your phone abroad in eligible countries requires the device to have VoLTE roaming capability. Not all VoLTE handsets have this capability. The handsets that can be used for roaming using VoLTE can be different to devices that can be used for VoLTE calling in Australia. The devices below are VoLTE International Roaming tested and capable devices that Telstra has launched prior to 1 July 2022. In addition, every handset/tablet that Telstra have launched since 1 July 2022 that supports VoLTE also supports VoLTE International Roaming. For any further information, please refer to our Technical Assistance.
In order to make an emergency call while overseas, it is important that your device also supports VoLTE Emergency Calls. If your device doesn’t support VoLTE Emergency Calls, and there is no 3G network coverage available in your location in the country you’re using your device, you will not be able to make an emergency call, even though you may have 4G or 5G coverage.
The devices below are VoLTE Emergency Call tested and capable devices that Telstra has launched prior to 1 July 2022. In addition, every handset/tablet that Telstra has launched since 1 July 2022 also supports VoLTE Emergency Calls.
The devices below are VoLTE Emergency Call tested and capable devices that Telstra has launched prior to 1 July 2022. In addition, every handset/tablet that Telstra has launched since 1 July 2022 also supports VoLTE Emergency Calls.
If the International Roaming Day/Month Pass is not supported at your destination or you do not have the pass applied, you will be charged at PAYG rates, see here
International Roaming is not available in all countries and destinations are subject to change. If the destination you’re travelling to is not listed in the Pay-As-You-Go rates, it means you cannot use your Telstra service to roam there.
In available destinations voice calls, SMS, MMS, and data services may not be available with all operators. The availability of voice calls, SMS, MMS, and data services are dependent on a number of factors including your destination, the participating operator in that destination and the device you use.
Download our helpful Travel Guide to access International Roaming information offline while you travel.
When your Adaptive Mobility service is provisioned, International Roaming, as well as the International Roaming Day Pass is auto-bestowed. If you are travelling in a Day/Month Pass eligible country, the pass will be triggered and you will receive a notification. If traveling outside of Day/Month Pass eligible countries, Pay-As-You-Go rates will apply. You can manage your requirements and view the status of International Roaming via the self-serve tools (Telstra Order Express or T Connect).
Business: 13 22 53
Enterprise: 1800 730 053
If calling from overseas: +61 439 125 109
$5 per day - Zone 1 - Unlimited Calls, SMS and 2GB Data
$10 per day - Zone 2 - unlimited calls, SMS & 2GB data
Check more details in our Terms
Digital Services Agreement - Telstra
Yes - but it can lead to unexpected roaming charges because:
SMS Roaming notifications won’t display on most tablets or PCs
Background updates and app syncs can use large amounts of data
Devices with both eSIM and physical SIM can switch data SIMs while roaming, triggering charges
Without notifications, you may not realize you’re roaming until your bill arrives
You can speak to your company authorized representative to change your notification preference to email
How to reduce unexpected costs
Keep your SIM in a mobile phone so you can receive SMS roaming notifications or if you move it to a data-only device update your notification preference to email
Check your roaming settings before you travel
Use an International Roaming Day Pass where available
Monitor your usage by contacting your company authorized representative
Turn on your device when you reach your destination and ensure data roaming is switched on in your devices settings.
Check if roaming is available at your destination. If it is, you will connect automatically to the local mobile network. Once connected, you’ll receive an SMS from us confirming that roaming has been activated. If you have a Day Pass, Data Plan or pre-purchased a Data Pack, you’ll also receive an SMS to confirm when this is active.
Data usage is the amount of data your device uses when it uploads and downloads information from the internet. If you’re not sure how much data you might need, then use the Data Usage Calculator to help you estimate your data usage needs.
Alternatively, you can track your voice, SMS and data usage on T-Connect.
When you arrive at your destination and turn on your device, you’ll receive an SMS from Telstra informing you that International Roaming is active You will only be able to receive these notifications if your device is capable of receiving SMS.
While you’re overseas, we’ll send you SMS notifications, free of charge to keep you informed of your spend and usage. You'll get these notifications if your device can receive SMS, and you haven't opted out of them.
When using a Day or Month pass, we’ll send you notifications when you’ve reached 50%, 85% and 100% usage of your data allowance.
When using data at our Pay-As-You-Go rates we’ll send you an SMS every time you use $100 or 100MB worth of data.
Please note some organisations choose to have these notifications sent to their Company Authorised representative.
If you're calling a number outside the country you're in, make sure you're adding the + symbol and a country code before the phone number.
Various technologies are used including 2G/3G/4G and VoLTE. Voice calling may also depend on your mobile plan, device compatibility and network coverage in the area where you are attempting to make a call. Check with your device manufacturer to ensure compatibility for your specific device. VoLTE calls are also only possible in countries where we have an agreement with our roaming partner to use VoLTE.
If you can’t make calls with your Non-VoLTE capable device you may be able to manually select a 3G/2G network via your device settings (if such a network is available). Check the instructions below on how to do this for some popular devices.
For devices not covered below or a different software version, to select a network manually check with your device manufacturer.
For voice calling Non-VoLTE compatible devices may also be able to utilise OTT (Over The Top) calling apps or wi-fi calling for calls to Australia.
It's possible that your service might have international call barring. However, we'll need to troubleshoot the issue with you.
If you're still having trouble, please contact us.
If you need to call a phone number in another country from Australia, or if you’re overseas and need to call home, you may need to change the number that you dial and add in the [international access code], [country code], [area code] (if applicable). With a lot of networks starting to exit 3G and depending on your device and if the overseas network and Telstra have VoLTE over 4G agreements in place, you may be required to do this.
To make a call overseas using your Telstra mobile in Australia, you’ll need to dial: the [international access code], [country code], [area code] (if applicable), and the [phone number].
1. Enter the international access code which is the + sign on your mobile phone. You can do this by holding down the ‘0’ button until the ‘+’ sign appears.
2. Enter the country code. Full list of country codes
3. Enter the area code and then the phone number.
For example, if you want to call a number in the US, dial: +1 808 xxxx xxxx.
To make a call to Australia using your Telstra mobile number from overseas, you’ll need to dial: the [international access code], [country code], [area code] (if applicable), and the [phone number].
1. Enter the international access code which is the + sign on your mobile phone. You can do this by holding down the ‘0’ button until the ‘+’ sign appears.
2. Enter the country code. The country code for Australia is 61.
3. Enter the area code and then the phone number without the leading zero.
For example, for mobile dial +61 4 xxxx xxxx, and for landline dial +61 2 xxxx xxxxx
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