International Roaming Day Pass

Before you go

• Check international roaming availability
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  Check to see if we support international roaming at your destination and view available solutions and our Pay-As-You-Go rates for each country.

  Check availability

• Activate Telstra International Roaming Day Pass
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  First, be sure to confirm your organisation’s international roaming policy. Then, activate Telstra International Roaming on your compatible mobile phone or broadband service. Remember to do this before you depart as there could be delays if you activate when you are overseas.

  Activate International Roaming online

  Business: 13 22 53

  Enterprise: 1800 730 053

  If calling from overseas: +61 439 125 109

When you arrive

• Get set-up
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  Turn on your device when you reach your destination and ensure data roaming is switched on in the phone’s settings.

• Connect automatically
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  Check if roaming is available at your destination here. If it is, you will connect automatically to the local mobile network. Once connected, you’ll receive an SMS from us confirming that roaming has been activated. If you have a Day Pass, Data Plan or pre-purchased a Data Pack, you’ll also receive an SMS to confirm when this is active.

Manage your use

• Manage your usage
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  Data usage is the amount of data your device uses when it uploads and downloads information from the internet. If you’re not sure how much data you might need, then use the Data Usage Calculator to help you estimate your data usage needs. 

  Visit www.telstra.com/mpm from your mobile or mobile broadband device to view your estimated International Data Usage. Accessing this website from your mobile when overseas doesn’t count towards your data usage.

  You can also download the Telstra 24x7 App so you can see your data usage for Packs and Plans. Make sure you download it before you depart Australia, so that you don’t incur download charges at the international rate. 

  Alternatively, to track your voice, SMS and data usage, simply dial #108# from your Telstra device. This feature is free to access when overseas.

• Get international roaming alerts
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  When you arrive at your destination and turn on your device, you’ll receive an SMS from Telstra informing you that international roaming is active You will only be able to receive these notifications if your device is capable of receiving SMS.

• Usage alerts
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  While you’re overseas, we’ll send you SMS alerts to keep you informed of your spend and usage if your device is capable of receiving SMS and you haven’t opted out of these messages.

  We’ll send you alerts at 50%, 85% and 100% usage of your data allowance. If you exceed your daily data allowance when using a Data Plan or Pack you will automatically switch to Pay-As-You-Go rates. When using data at our Pay-As-You-Go rates we’ll send you an SMS every time you use $100 worth of data.

Connection troubleshooting

• Unable to connect to an international network
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  1. If you haven't activated International Roaming with Telstra, apply here.
  2. Turn your mobile phone off and on again. This will re-establish a connection to the network.
  3. Check the Network Selection or Operator Selection setting on your mobile phone. Make sure your network selection is set to Automatic. (Refer to your mobile phone's user guide)
  4. If you’re located in a remote area, network coverage may not be available with an international carrier. You may need to wait until you move to an area with network coverage.
  5. Check the Band Selection or Network Mode setting on your mobile phone. Make sure your Band Selection or Network Mode is set to ALL, or as many combinations as possible. If this doesn't work, try manually selecting one of the settings (Refer to your mobile phone's user guide). When you travel to a different country or return to Australia, make sure to change this setting back to Automatic.
  6. If you're still having trouble, please contact us.
• Connected to an international network but unable to make calls
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  If you're calling a number outside the country you're in, make sure you're adding the + symbol and a country code before the phone number.

  If you're still having trouble, please contact us.

• Connected to an international network but unable to receive calls
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  It's possible that your service might have international call barring. However, we'll need to troubleshoot the issue with you.

  If you're still having trouble, please contact us.