International Roaming
Travel the world with your business
Do business from global destinations with Telstra’s International Roaming services.
What is International Roaming?
International Roaming means you can travel abroad while continuing to use your mobile service in eligible destinations. No SIM swapping required to use data or to call and text with your Australian mobile number.
Unless already switched off, International Roaming and Day Pass will be automatically enabled on all mobile plans. Manage your data usage, notification preferences and other International Roaming settings such as disabling roaming all on the My Telstra App.
Why Telstra for International Roaming?
Be reachable as you roam
Do business with your own phone number in 80+ destinations for $10 a day.
Stay in touch while you travel
Get unlimited calls and texts, plus 2GB of data per day with our International Roaming Day Pass.
Activate your International Roaming
Why travel with a Day Pass?
Roam in over 80 countries
Love travel? International Roaming is available in over 80 countries on a Day Pass. Costs and services differ, depending on the zone.
Track your usage and costs
Use the My Telstra App to check how much data you have left on your Day Pass or Data Top-Up and keep track of what you'll be paying on your next bill.
No swapping SIMs
Forget waiting in a long airport queue to buy a local SIM card. Your International Roaming Day Pass is automatically enabled so you are ready to go when you arrive at an eligible destination.
Keep your number
With a Day Pass, you'll keep your number so it's easy for family and friends to stay in touch. You'll also be able to keep receiving texts with one-time passcodes to log in to accounts with 2-step verification.
How does International Roaming Day Pass work?
Once enabled on your mobile service, an International Roaming Day Pass will activate the moment your service is switched on and used in an eligible destination outside of Australia.
Your International Roaming Day Pass will expire for:
- Upfront Plans 24 hours from your service being used
- Non-Upfront Plans at 11.59pm Australian Eastern Standard Time (AEST)
Day Pass charges apply for the days when your service is used overseas to make or receive calls, send SMS, or if data is used, including background data usage. Receiving an SMS will not trigger your Day Pass.
So, once you’re back in Australia, you can leave your International Roaming Day Pass switched on and you won’t be charged.
Notifications
We’ll send you SMS notifications free of charge so you can keep track of your usage.
We’ll let you know when you’ve used 50%, 85% and 100% of your included Day Pass and Data Top-Up data allowance.
When using data at our Pay-As-You-Go rates, we’ll send you an SMS every time you use $100 worth of data.
What's included in Day Pass?
Day Pass
Access 2GB of data per day and unlimited calls and texts in eligible destinations. Countries are zoned according to what services are available.
Eligible destinations may change depending on your plan type.
Zone 1
$5 a day
2GB data, unlimited calls + SMS
Zone 2
$10 a day
2GB data, unlimited calls + SMS
Zone 3
$10 a day
Unlimited calls + SMS
Need more Data?
Data Top-Up
Reached your 2GB Day Pass data allowance?
- Upfront Plans will get an SMS with the option to buy a Data Top-Up
- Non-Upfront Plans will automatically get a Data Top-Up
Data top-up
$10 for 2GB
Valid for 31 days
Purchase a Data Top-Up in the My Telstra App
- Sign in to the My Telstra App
- Go to Services, select Extras, and select International Roaming Pack
- Add Data Pack and proceed to purchase
Eligible Day Pass Destinations
International Roaming is available in over 80 destinations.
These eligible destinations apply to customers on an Upfront Mobile Plan. If you are not on an Upfront Plan, your eligible destinations may differ. Not sure if you're on an Upfront Plan? Check out our handy FAQ.
Select price per day
Zone 1 - Unlimited Calls, SMS and 2GB Data
- Fiji
- Nauru
- New Zealand
- Papua New Guinea
- Samoa (Western)
- Tonga
- Vanuatu
Zone 2 - unlimited calls, SMS & 2GB data
- Argentina
- Armenia
- Austria
- Bahrain
- Bangladesh
- Belgium
- Brazil
- Brunei
- Bulgaria
- Cambodia
- Canada
- Chile
- China
- Colombia
- Croatia
- Cyprus
- Czech Republic
- Denmark
- East Timor (Leste)
- Ecuador
- Egypt
- Estonia
- Finland
- France
- Germany
- Greece
- Greenland
- Guatemala
- Hong Kong
- Hungary
- India
- Indonesia
- Ireland
- Isle of Man
- Israel
- Italy
- Japan
- Kazakhstan
- Kuwait
- Latvia
- Lithuania
- Luxembourg
- Macau
- Macedonia
- Malaysia
- Malta
- Mexico
- Monaco
- Netherlands
- Nigeria
- Norway
- Panama
- Peru
- Philippines
- Poland
- Portugal
- Qatar
- Romania
- Russian Federation
- Saudi Arabia
- Serbia
- Singapore
- Slovak Republic
- Slovenia
- Solomon Islands
- South Africa
- South Korea
- Spain
- Sri Lanka
- Sweden
- Switzerland
- Taiwan
- Thailand
- Turkey
- Ukraine
- United Arab Emirates
- United Kingdom
- Ukraine
- United States of America
- Uruguay
- Vietnam
Zone 3 - unlimited calls & SMS only
- Gibraltar
- Guernsey
- Jamaica
- Jersey
Don't see your destination?
Activating your Day Pass
Your Day Pass is automatically enabled on all mobile plans (unless switched off), so you’ll be business ready when you arrive in an eligible destination.
Before you depart, be sure to confirm your organisation’s International Roaming policy and whether your Day Pass is enabled.
Remember to do this before you depart as there could be delays if you activate when you are overseas.
Use the My Telstra App (charges may apply outside of Australia) to manage your data usage, notification preferences and other International Roaming settings such as disabling roaming, purchase Data Top-Ups and understand your upcoming bill costs.
Ready for take off? Check your Day Pass is enabled.
-
Step 1
Open the My Telstra app and go to the Service tab. You can sign up to My Telstra App here. Alternatively you can activate your International Roaming.
-
Step 2
Select your mobile service and go to Extras, then tap International Roaming.
-
Step 3
Scroll down to International Roaming Day Pass and toggle it on, if it isn't already. Day Pass is now activated!
Your Day Pass takes between 15 minutes and 2 hours to activate, and you'll receive a text once it's active.
Other ways to access International Roaming
Pay-As-You-Go (PAYG)
Customers with Non-Upfront Plans can use International Roaming on a PAYG basis in over 200 destinations.
When you, arrive, we’ll send you an SMS, advising the rates you’ll pay.
It’s our responsibility to let you know that PAYG means your costs will be significantly higher - $3 for every MB of data your service uses. To give you an idea of how quickly costs can escalate, this is around 1.5MB for every minute of social media time.
To avoid bill shock after you return home, deselect ‘International Roaming’ in the My Telstra App. You can also use your phone abroad by removing your Telstra SIM card and buying a local Telco SIM, or simply tapping into local Wi-Fi hotspots.
PAYG is not available to customers on Upfront Mobile Plans.
Pre-Paid International Roaming Packs
Purchase a Pre-Paid International Roaming Pack and keep in touch with data, calls and SMS while overseas, across 38 eligible countries.
Choose a Pack with the data and expiry time to suit your itinerary.
Availability
International Roaming is not available in all countries and destinations are subject to change. If the destination you're travelling to is not listed in the Pay-As-You-Go rates, it means you can't use your Telstra service to roam there.
In the listed destinations voice calls, SMS, MMS, and data services may not be available with all operators. The availability of voice calls, SMS, MMS, and data services are dependent on a number of factors including your destination, the participating operator in that destination and the device you use.
Pay-As-You-Go rates
Available destinations - Data rate is $3 per MB and SMS is 75c per message.
| Country | Rate |
| Afghanistan | $3.00 |
| Airline Services | $5.00 |
| Albania | $5.00 |
| Algeri | $5.00 |
| Andorra | $3.00 |
| Angola | $4.00 |
| Anguilla | $5.00 |
| Antigua & Barbuda | $5.00 |
| Argentina | $5.00 |
| Armenia | $4.50 |
| Austria | $3.00 |
| Azerbaijan | $4.50 |
| Bahrain | $2.00 |
| Bangladesh | $5.00 |
| Barbados | $5.00 |
| Belarus | $4.50 |
| Belgium | $4.00 |
| Bermuda | $5.00 |
| Bhutan | $4.00 |
| Bolivia | $3.50 |
| Bosnia-Herzegovina | $ 2.50 |
| Botswana | $3.50 |
| Brazil | $3.50 |
| British VirginIslands | $5.00 |
| Brunei | $2.50 |
| Bulgaria | $3.50 |
| Burundi | $2.50 |
| Cambodia | $3.00 |
| Cameroon | $5.00 |
| Canada | $3.00 |
| Cayman Islands | $5.00 |
| Chad | $5.00 |
| Chile | $4.00 |
| China | $3.50 |
| Colombia | $5.00 |
| Congo Democratic Republic | $4.00 |
| Cook Islands | $3.00 |
| Costa Rica | $2.50 |
| Croatia | $4.50 |
| Cruise Ship Services | $5.00 |
| Cyprus | $1.50 |
| Czech Republic | $4.50 |
| Denmark | $2.00 |
| Dominica | $5.00 |
| Dominican Republic | $5.00 |
| Timor-Leste | $2.50 |
| Ecuador | $5.00 |
| Egypt | $4.50 |
| El Salvador | $3.50 |
| Estonia | $3.50 |
| Ethiopia | $4.50 |
| Falkland Islands | $4.50 |
| Fiji & Nauru | $2.50 |
| Finland | $1.50 |
| France | $2.50 |
| French Polynesia | $3.00 |
| Guadeloupe | $5.00 |
| Gabon | $5.00 |
| Gambia | $4.00 |
| Georgia | $3.50 |
| Germany | $2.00 |
| Ghana | $1.50 |
| Gibraltar | $1.50 |
| Greece | $2.00 |
| Greenland | $2.00 |
| Grenada & Carriacou | $5.00 |
| Guadeloupe | $5.00 |
| Guam | $2.50 |
| Guatemala | $3.50 |
| Guernsey (UK) | $2.00 |
| Guinea Republic | $5.00 |
| Guyana | $4.50 |
| Haiti | $5.00 |
| Honduras | $3.50 |
| Hong Kong | $2.50 |
| Hungary | $3.00 |
| Iceland | $5.00 |
| India | $3.50 |
| Indonesia | $4.00 |
| Iran | $3.50 |
| Iraq | $4.00 |
| Ireland | $2.50 |
| Isle of Man (UK) | $2.00 |
| Israel | $4.00 |
| Italy | $2.00 |
| Ivory Coast (Coted' Ivoire) | $5.00 |
| Jamaica | $5.00 |
| Japan | $3.00 |
| Jersey (UK) | $2.00 |
| Jordan | $3.00 |
| Kazakhstan | $4.50 |
| Kenya | $4.50 |
| Kuwait | $5.00 |
| Kyrgyzstan | $2.00 |
| Laos | $2.50 |
| Latvia | $4.00 |
| Lebanon | $1.50 |
| Lesotho | $1.50 |
| Liberia | $2.00 |
| Libya | $3.50 |
| Liechtenstein | $3.00 |
| Lithuania | $4.50 |
| Luxembourg | $2.00 |
| Macau | $2.00 |
| Macedonia | $3.00 |
| Madagascar | $5.00 |
| Malawi | $4.50 |
| Malaysia | $2.00 |
| Maldive Islands | $5.00 |
| Mali | $5.00 |
| Malta | $5.00 |
| Martinique | $5.00 |
| Mauritania | $5.00 |
| Mauritius | $3.50 |
| Mexico | $4.50 |
| Micronesia (Federated States of) | $5.00 |
| Moldova | $3.50 |
| Monaco | $2.50 |
| Mongolia | $5.00 |
| Montenegro | $5.00 |
| Montserrat | $5.00 |
| Morocco | $5.00 |
| Mozambique | $3.00 |
| Myanmar (Burma) | $4.50 |
| Namibia | $3.00 |
| Nepal | $3.00 |
| Netherlands | $2.50 |
| Netherlands Antilles | $5.00 |
| New Caledonia | $2.00 |
| New Zealand | $1.50 |
| Nicaragua | $3.50 |
| Niger | $5.00 |
| Nigeria | $2.50 |
| Norway | $2.00 |
| Oman | $5.00 |
| Pakistan | $1.50 |
| Palestine | $4.00 |
| Panama | $4.50 |
| Papua New Guinea | $3.50 |
| Paraguay | $4.00 |
| Peru | $4.50 |
| Philippines | $3.00 |
| Poland | $4.00 |
| Portugal | $2.00 |
| Puerto Rico | $5.00 |
| Qatar | $4.50 |
| Reunion Island | $3.00 |
| Romania | $4.00 |
| Russian Federation | $5.00 |
| Rwanda | $2.00 |
| Samoa | $3.50 |
| Saudi Arabia | $5.00 |
| Senegal | $5.00 |
| Serbia | $5.00 |
| Seychelles | $3.50 |
| Sierra Leone | $2.50 |
| Singapore | $1.50 |
| Slovak Republic | $3.00 |
| Slovenia | $3.50 |
| Solomon Islands | $2.00 |
| South Africa | $1.50 |
| South Korea | $2.50 |
| South Sudan | $3.00 |
| Spain | $3.50 |
| Sri Lanka | $4.50 |
| St Kitts & Nevis | $5.00 |
| St Lucia | $5.00 |
| St Vincent & The Grenadines | $5.00 |
| Sudan | $3.50 |
| Suriname | $4.00 |
| Swaziland | $2.00 |
| Sweden | $2.50 |
| Switzerland | $3.00 |
| Taiwan | $2.00 |
| Tajikistan | $5.00 |
| Tanzania | $5.00 |
| Thailand | $2.50 |
| Tonga | $2.00 |
| Trinidad & Tobago | $5.00 |
| Tunisia | $5.00 |
| Türkiye | $4.00 |
| Turks & Caicos Island | $5.00 |
| Uganda | $2.50 |
| Ukraine | $5.00 |
| United Arab Emirates | $3.50 |
| United Kingdom | $2.00 |
| United States | $3.00 |
| Uruguay | $2.50 |
| Uzbekistan | $5.00 |
| Vanuatu | $2.00 |
| Venezuela | $3.00 |
| Vietnam | $2.00 |
| Yemen (Arab Republic) | $2.50 |
| Zambia | $5.00 |
| Zimbabwe | $5.00 |
Travelling overseas with Dual SIM
If you’re using dual SIM (multiple services on one device), be aware of your primary and secondary number settings. Either mobile number could potentially incur International Roaming charges.
When travelling overseas with a device that has more than one service installed, it’s a good idea to familiarise yourself with how dual SIM works on your particular device to stay in control of your usage and roaming costs. You may already be using dual SIM in Australia, or you may create a dual SIM set up while overseas if you add a local SIM on the same device as your existing Telstra service.
You can disable International Roaming for each Telstra service independently however this will not prevent charges from being incurred if Voicemail/MessageBank is used for any of your Telstra numbers.
To ensure no costs are incurred by temporarily switching off or removing a service on eSIM from your device, refer to the instructions for dual SIM number management from your device manufacturer, including Apple, Samsung and Google. This should be done before you leave Australia.
Avoid unwanted Roaming costs
To avoid any unwanted international roaming costs we recommend you do the following.
To avoid any unwanted International Roaming costs we recommend you do the following:
To avoid all Roaming charges
- Disable International Roaming and Day Pass, or remove your SIM before your travel abroad.
If you wish to maintain International Roaming, the following may trigger roaming charges
- If you are using a dual-SIM or eSIM, please ensure International Roaming is disabled on the secondary (unused) services.
You will incur International Roaming charges when using call forwarding / MessageBank
- When someone calls you and leaves a Voicemail/MessageBank message
- When you call and listen to your Voicemail/MessageBank messages
- If you use SMS to have your Voicemail/MessageBank call you
To avoid these potential unwanted costs please do the following
- Set unconditional diversion to Voicemail/MessageBank in phone settings (you can still make calls and retrieve Voicemail while roaming, but these will be charged at standard roaming rates as per your plan). You will not be able to receive any phone calls while unconditional diversions are in place.
- Disabling international roaming or removing your SIM after you have begun travelling may still incur roaming charges if:
- Someone calls and leaves a Voicemail/MessageBank message (if call forwarding unconditional diversion has not been setup in your phone settings beforehand)
VoLTE International Roaming
Voice over LTE (VoLTE) lets you make phone calls using data.
VoLTE will increasingly be required to make or receive phone calls (including emergency calls) when roaming abroad. To ensure you can make calls while roaming you must have a device that is capable of supporting VoLTE roaming.
To use VoLTE when using your phone abroad in eligible countries requires the device to have VoLTE roaming capability. Not all VoLTE handsets have this capability. The handsets that can be used for roaming using VoLTE can be different to devices that can be used for VoLTE calling in Australia.
In order to make an emergency call while overseas, it is important that your device also supports VoLTE Emergency Calls. If your device doesn’t support VoLTE Emergency Calls, and there is no 3G network coverage available in your location in the country you’re using your device, you will not be able to make an emergency call, even though you may have 4G or 5G coverage.
VoLTE International Roaming capable devices
The devices below are VoLTE International Roaming and VoLTE Emergency Call tested and capable devices that Telstra has launched prior to 1 July 2022. In addition, every handset/tablet that Telstra have launched since 1 July 2022 that supports VoLTE also supports VoLTE International Roaming and VoLTE Emergency Calls. For any further information, please refer to our Technical Assistance.
| Device model | Version required |
| iPhone 6S | Must be running Apple iOS 14.5 or greater |
| iPhone SE | Must be running Apple iOS 14.5 or greater |
| iPhone 7 | Must be running Apple iOS 14.5 or greater |
| iPhone 7 Plus | Must be running Apple iOS 14.5 or greater |
| iPhone 6S Plus | Must be running Apple iOS 14.5 or greater |
| iPhone X | Must be running Apple iOS 14.5 or greater |
| iPhone 11 | Must be running Apple iOS 14.5 or greater |
| iPhone Xr | Must be running Apple iOS 14.5 or greater |
| iPhone 8 | Must be running Apple iOS 14.5 or greater |
| iPhone 11 Pro Max | Must be running Apple iOS 14.5 or greater |
| iPhone SE 2nd Generation | Must be running Apple iOS 14.5 or greater |
| iPhone 8 Plus | Must be running Apple iOS 14.5 or greater |
| iPhone 11 Pro | Must be running Apple iOS 14.5 or greater |
| iPhone Xs | Must be running Apple iOS 14.5 or greater |
| iPhone XS Max | Must be running Apple iOS 14.5 or greater |
| iPhone 12 Pro | Must be running Apple iOS 14.5 or greater |
| iPhone 12 Pro Max | Must be running Apple iOS 14.5 or greater |
| iPhone SE 3rd Gen | Must be running Apple iOS 14.5 or greater |
| iPhone 12 | Must be running Apple iOS 14.5 or greater |
| iPhone 12 Mini | Must be running Apple iOS 14.5 or greater |
| iPhone 13 | N/A |
| iPhone 13 Mini | N/A |
| iPhone 13 Pro | N/A |
| iPhone 13 Pro Max | N/A |
| iPhone 14 | N/A |
| iPhone 14 Plus | N/A |
| iPhone 14 Pro | N/A |
| iPhone 14 Pro Max | N/A |
| Device model | Version required |
| Galaxy S9 Plus | Must be running QP1A.190711.020.G960FXXUFFUE1 or later |
| Galaxy Note 9 | Must have firmware version or later QP1A.190711. 020.N960FXXS8FUE5 or later |
| Galaxy S10 5G | Must be running QP1A.190711.020.G973FXXU8DTH7 or later |
| Galaxy Xcover Pro | Must be running RP1A.200720.012.G715FNXXU7BUC1 or later |
| Galaxy Z Flip | Must be running RP1A.200720.012.F700FXXU5DUD9 or later |
| Galaxy S10e | Must be running QP1A.190711.020.G973FXXU8DTH7 or later |
| Galaxy Note 10+ | Must be running RP1A.200720.012.N975FXXU6FUBD or later |
| Galaxy Note 10+ 5G | Must be running RP1A.200720.012.N975FXXU6FUBD or later |
| Galaxy A90 5G | Must be running RP1A.200720.012.A908BXXU5DUC3 or later |
| Galaxy A51 | Must be running RP1A.200720.012.A515FXXU4DUB1 or later |
| Galaxy Tab S7 4G | Must be running RP1A.200720.012.T875XXU2BUC6 or later |
| Galaxy Tab S7+ 5G | Must be running RP1A.200720.012.T976BXXU1BUB2 or later |
| Galaxy Tab Active3 4G | Must be running RP1A.200720.012.T575XXU3BUD5 or later |
| Galaxy Tab A7 4G | Must be running QP1A.190711.020.T505XXU2AUA1 or later |
| Galaxy A20 | Must be running RP1A.200720.012.A205YNDVU7CUF2 or later |
| Galaxy A70 | Must be running QP1A.190711.020.A705YNDXU5CUA7 or later |
| Galaxy A30 | Must be running RP1A.200720.012.A305YNDVU3CUE6 or later |
| Galaxy S20 | Must be running QP1A.190711.020.G981BXXU5BTJ3 or later |
| Galaxy S20 5G | Must be running QP1A.190711.020.G981BXXU5BTJ3 or later |
| Galaxy S20+ 5G | Must be running QP1A.190711.020.G981BXXU5BTJ3 or later |
| Galaxy S20 Ultra 5G | Must be running QP1A.190711.020.G981BXXU5BTJ3 or later |
| Galaxy A11 | Must be running QP1A.190711.020.A115FXXU1ATL1 or later |
| Galaxy A21s | Must be running QP1A.190711.020.A217FXXU5BUA1 or later |
| Galaxy S9 | Must be running QP1A.190711.020.G960FXXUFFUE1 or later |
| Galaxy S10 | Must be running QP1A.190711.020.G973FXXU8DTH7 or later |
| Galaxy S10+ | Must be running QP1A.190711.020.G973FXXU8DTH7 or later |
| Galaxy Tab A 10.1 (2019) | Must be running QP1A.190711. 020.T515XXU7BUA1 or later |
| Galaxy Tab S6 | Must be running RP1A.200720.012.T865XXU4CUB7 or later |
| Galaxy S21 5G | Must have firmware version RP1A.200720.012.G998BXXU1AUA4 or later |
| Galaxy S21+ 5G | Must have firmware version RP1A.200720.012.G998BXXU1AUA4 or later |
| Galaxy S21 Ultra 5G | Must have firmware version RP1A.200720.012.G998BXXU1AUA4 or later |
| Galaxy A32 5G | N/A |
| Galaxy A52 5G | N/A |
| Galaxy A12 | N/A |
| Galaxy Note20 5G | Must have firmware version RP1A.200720.012.N981BXXU1CTL5 or later |
| Galaxy Note20 Ultra 5G | Must have firmware version RP1A.200720.012.N981BXXU1CTL5 or later |
| Galaxy Tab S8 | N/A |
| Galaxy S20 FE 5G | Must be running RP1A.200720.012.G781BXXU1BUA5 or later |
| Galaxy A52s 5G | N/A |
| Galaxy Tab S8 Ultra | N/A |
| Galaxy A73 5G | N/A |
| Galaxy Z Fold 2 5G | Must be running RP1A.200720.012.F916BXXU1DUDA or later |
| Galaxy Tab Active4 Pro 5G | N/A |
| Galaxy Z Fold 3 5G | N/A |
| Galaxy Z Flip 3 5G | N/A |
| Galaxy A22 5G | N/A |
| Galaxy S21 FE 5G | N/A |
| Galaxy S22 | N/A |
| Galaxy S22+ | N/A |
| Galaxy S22 Ultra | N/A |
| Galaxy A13 4G | N/A |
| Galaxy A53 5G | N/A |
| Galaxy A13 5G | N/A |
| Galaxy Xcover6 Pro | N/A |
| Galaxy Z Fold 4 5G | N/A |
| Galaxy Z Flip 4 5G | N/A |
| Galaxy A33 5G | N/A |
| Galaxy Tab S8+ | N/A |
| Device model | Version required |
| Pixel 3 | Must be running SP1A.210812.016.B2 or later |
| Pixel 4 | Must be running SQ3A.220605.001 or later |
| Pixel 4a | Must be running SQ3A.220605.001 or later |
| Pixel 4 XL | Must be running SQ3A.220605.001 or later |
| Pixel 5 5G | Must be running RQ3A.210605.003 or later |
| Pixel 4a 5G | Must be running RQ3A.210605.003 or later |
| Pixel 3 XL | Must be running SP1A.210812.016.B2 or later |
| Pixel 6a | N/A |
| Pixel 7 | N/A |
| Pixel 6 Pro | Must be running RQ3A.210605.003 or later |
| Pixel 6 | Must be running RQ3A.210605.003 or later |
| Pixel 7 Pro | N/A |
| Device model | Version required |
| Nokia XR20 | N/A |
| Nokia X30 5G | N/A |
| Nokia G11 Plus | N/A |
| Device model | Version required |
| MOTO G62 5G | N/A |
| Device model | Version required |
| Find X3 Pro 5G | Must be running CPH2173AU_11._A.16 or later |
| A94 5G | N/A |
| Find X5 Pro | N/A |
| Device model | Version required |
| Tab8 4G | N/A |
| Device model | Version required |
| Y22s | N/A |
| Y21s | N/A |
| Y55 5G | N/A |
| Device model | Version required |
| Telstra Essential Smart 2.1 | N/A |
| Telstra Essential Pro 3 | N/A |
| Telstra Smart 4 | N/A |
| Blade A52 | N/A |
How International Roaming works
Before you go
Check for your destination in our Eligible Day Pass destinations.
First, be sure to confirm your organisation’s International Roaming policy. Then, activate your chosen Telstra International Roaming service on your compatible mobile phone or broadband service. Remember to do this before you depart as there could be delays if you activate when you are overseas.
You can use our Pay-As-You-Go roaming service on your compatible mobile or broadband device once you arrive at your eligible destination. No activation is needed before you travel.
When you arrive
Turn on your device when you reach your destination and ensure data roaming is switched on in your device settings.
If you are in an eligible destination you will connect automatically to the local mobile network. Once connected, you’ll receive an SMS from us confirming that roaming has been activated. If you have a Day Pass, Data Plan or pre-purchased a Data Pack, you’ll also receive an SMS to confirm when this is active.
You can access MessageBank via the SMS Call Back function.
- To access, text “M” to +61101 This is a free SMS
- You will then receive a call from MessageBank, charges apply (call will come from +61 418 707 101) where you can listen to your messages
Manage your data while you travel
Data usage is the amount of data your device uses when it uploads and downloads information from the internet. If you’re not sure how much data you might need, then use the Data Usage Calculator to help you estimate your data usage needs.
Visit www.telstra.com/mpm from your mobile or mobile broadband device to view your estimated International Roaming Data Usage. Accessing this website from your mobile when overseas doesn’t count towards your data usage.
You can also download the My Telstra App to track your roaming usage. These tools are free to access in Australia and overseas.
To track your roaming usage on My Telstra App:
- Download or open the My Telstra App
- Tap on the Services tab in the bottom bar then find your service
- If International Roaming is enabled, you’ll see the word Roaming next to your mobile number
- Select your service to view your usage in more detail.
When you arrive at your destination and turn on your device, you’ll receive an SMS from Telstra informing you that International Roaming is active You will only be able to receive these notifications if your device is SMS capable.
While you’re overseas, we’ll send you SMS notifications free of charge to keep you informed of your usage. You'll get these notifications if your device can receive SMS and you haven't opted out of them.
We’ll send you notifications when you’ve used 50%, 85% and 100% of your included Day Pass and Data Top-Up data allowance.
When using data at our Pay-As-You-Go rates, we’ll send you an SMS every time you use $100 worth of data.
Connection troubleshooting
- If you haven't activated your International Roaming Pass, you can activate it here.
- Turn your mobile phone off and on again. This will re-establish a connection to the network.
- Check the Network Selection or Operator Selection setting on your mobile phone. Make sure your network selection is set to Automatic. (Refer to your mobile phone's user guide)
- If you’re located in a remote area, network coverage may not be available with an international carrier. You may need to wait until you move to an area with network coverage.
- Check the Band Selection or Network Mode setting on your mobile phone. Make sure your Band Selection or Network Mode is set to ALL, or as many combinations as possible. If this doesn't work, try manually selecting one of the settings (Refer to your mobile phone's user guide). When you travel to a different country or return to Australia, make sure to change this setting back to Automatic.
- If you're still having trouble, please contact us.
If you're calling a number outside the country you're in, make sure you're adding the + symbol and a country code before the phone number.
Various technologies are used to support voice calling including 2G/3G/4G and VoLTE. Voice calling may also depend on your mobile plan, device compatibility and network coverage in the area where you are attempting to make a call. Check with your device manufacturer to ensure compatibility for your specific device. VoLTE calls are also only possible in countries where we have an agreement with our roaming partner to use VoLTE.
If you can’t make calls with your Non-VoLTE capable device you may be able to manually select a 3G/2G network via your device settings (if such a network is available). Check the instructions below on how to do this on some popular devices.
To select a network manually on other devices or a different software version, check with your device manufacturer.
Non-VoLTE compatible devices may also be able to use OTT (Over The Top) calling apps or Wi-Fi calling for voice calls to Australia.
Apple iPhone 14 Pro Max iOS 16.0
- Go to Settings – for Network Selection
- Select Mobile Data
- Find and select Network Selection
- Switch Automatic to off – for Manual network selection
- From the list of available networks, select the required network
- Return to the home screen.
Google Pixel 7 Android 13
- Find Settings by sliding two fingers downwards from top of the screen
- Go to Network and Internet
- Find and select Internet
- To select network manually, choose Settings icon
- Switch Automatically select network to off – wait while phone searches for networks
- From the list of available networks, select the required network, once connected choose left arrow
- Return to the home screen.
Samsung Galaxy S23 Ultra Android 13
- Find Settings by sliding two fingers downwards from top of the screen
- Select Connections
- Find and select Mobile networks
- Find and select Network operators
- Switch Select automatically to off – wait while phone searches for networks
- From the list of available networks, select required network
- Return to the home screen.
It's possible that your service might have international call barring. However, we'll need to troubleshoot the issue with you.
If you're still having trouble, please contact us.
If you need to call a phone number in another country from Australia, or if you’re overseas and need to call home, you may need to change the number that you dial and add in the [international access code], [country code], [area code] (if applicable). With a lot of networks starting to exit 3G and depending on your device and if the overseas network and Telstra have VoLTE over 4G agreements in place, you may be required to do this.
Calling overseas from your mobile phone in Australia
To make a call overseas using your Telstra mobile in Australia, you’ll need to dial: the [international access code], [country code], [area code] (if applicable), and the [phone number].
- Enter the international access code which is the + sign on your mobile phone. You can do this by holding down the ‘0’ button until the ‘+’ sign appears.
- Enter the country code. A full list of country codes can be found on our international dialling codes page.
- Enter the area code and then the phone number.
For example, if you want to call a number in the US, dial: +1 808 xxxx xxxx.
Calling Australia from overseas using your mobile phone
To make a call to Australia using your Telstra mobile number from overseas, you’ll need to dial: the [international access code], [country code], [area code] (if applicable), and the [phone number].
- Enter the international access code which is the + sign on your mobile phone. You can do this by holding down the ‘0’ button until the ‘+’ sign appears.
- Enter the country code. The country code for Australia is 61.
- Enter the area code and then the phone number without the leading zero.
For example, for mobile dial +61 4 xxxx xxxx, and for landline dial +61 2 xxxx xxxxx.
When you return home
You don’t have to switch off international roaming when you return home. You can leave international roaming on in Australia, as it only comes into effect while traveling overseas in eligible countries.
Frequently Asked Questions
Yes, download our helpful Travel Guide (PDF, 88.3KB) to access International Roaming information offline while you travel.
Check your International Roaming settings in the My Telstra App
If you're on an Upfront Plan, you will only have the International Roaming Day Pass option.
Here’s how to get to your International Roaming settings:
- Open the My Telstra App or log in via your desktop into your account
- Go to Services
- Select your Mobile service
- Select view or manage your plan
- If your plan name has ‘Upfront’, you are on an Upfront Plan. If it doesn’t, you are not on an Upfront Plan.
If you are not on an upfront plan, you will have access to the following day pass destinations.
If your destination isn’t eligible for a day pass see here for pay-as-you-go options.
Select price per day
Zone 1 - Unlimited Calls, SMS and 2GB Data
- Fiji
- Nauru
- New Zealand
- Papua New Guinea
- Samoa (Western)
- Tonga
- Vanuatu
Zone 2 - unlimited calls, SMS & 2GB data
- Argentina
- Armenia
- Austria
- Bangladesh
- Bahrain
- Belarus
- Belgium
- Brazil
- Brunei
- Bulgaria
- Cambodia
- Canada
- Chile
- China
- Colombia
- Croatia
- Cyprus
- Czech Republic
- Denmark
- East Timor (Leste)
- Ecuador
- Egypt
- Estonia
- Finland
- France
- Germany
- Greece
- Greenland
- Guatemala
- Hong Kong
- Hungary
- India
- Indonesia
- Ireland
- Isle of Man
- Israel
- Italy
- Japan
- Kazakhstan
- Kuwait
- Laos
- Latvia
- Lithuania
- Luxembourg
- Macau
- Macedonia
- Malaysia
- Malta
- Mexico
- Monaco
- Netherlands
- Nigeria
- Norway
- Panama
- Peru
- Philippines
- Poland
- Portugal
- Qatar
- Romania
- Russian Federation
- Saudi Arabia
- Serbia
- Singapore
- Slovak Republic
- Slovenia
- Solomon Islands
- South Africa
- South Korea
- Spain
- Sri Lanka
- Sweden
- Switzerland
- Taiwan
- Thailand
- Turkey
- Ukraine
- United Arab Emirates
- United Kingdom
- United States Of America
- Uruguay
- Vietnam
If you’re on an Upfront Plan
If you’re on an Upfront Plan and your destination isn’t included in the International Roaming Day Pass, you’ll need to connect to local Wi-Fi or purchase a local carrier SIM card in order to use your phone overseas.
You won’t be charged any Pay-As-You-Go rates to use your phone overseas.
If you’re on any other Telstra plan
If you’re on any other Telstra mobile plan and your destination isn’t included in the International Roaming Day Pass, you’ll be charged Pay-As-You-Go rates to use your phone in that destination.
You also have the option to not use the International Roaming Day Pass while in countries that are included in a Day Pass and to be charged on a pay-as-you-go basis instead, however this will be far more expensive, and it is not recommended, please read the rates below.
The rates for each country will vary and once you arrive in your destination, we’ll send you an SMS with the rates that apply.
If you don't want to Pay-As-You-Go, you can disable International Roaming in the My Telstra app by selecting your service, go to 'International Roaming' and select 'Manage'.
Here is how you can check whether you'll be charged Pay-As-You-Go rates:
- Open the My Telstra App
- Go to Services
- Select your Mobile service
- Tap on Extras
- Go to International Roaming
If you only have a Day Pass toggle available, you're on an Upfront Plan and won't be charged Pay-As-You-Go rates. If you also see an International Roaming toggle and it's enabled, you will be charged Pay-As-You-Go rates if you visit a country that's not eligible for Day Pass.
eSIM (embedded SIM) is a SIM that’s built into compatible mobile phones, tablets, wearables and other technology.
It allows you to have multiple phone numbers connected to the same device using a digital eSIM profile.
There are a range of eSIM compatible devices. Check to see if your phone is listed.
If your phone uses a Telstra eSIM, make sure you check your settings and turn the service off before heading overseas if you do not want it to be active.
If your device has a physical SIM and eSIM, or multiple eSIM profiles, it can use up to two mobile services at the same time. By purchasing multiple Telstra services, you can make and receive calls and texts with two different mobile numbers and use mobile data, with two separate plans on the same device. The plans do not need to be identical and can be a combination of Pre-Paid and Upfront if you choose.
Dual SIM requirements, functionality and operation may differ between device models. Check with the device manufacturer for details.
You could have one international SIM card and one Telstra SIM card in your device. It could also mean your device can either take two physical SIM cards or a mix of e-SIM and physical SIM. The advantage of a dual sim device is that you can use a local sim card for calls but still be able to access messages and calls from your normal service, however you may still incur Telstra roaming charges.
- It's free to use the My Telstra App and My Account on the Telstra mobile network within Australia, although some functions might use a small amount of data.
- Unlimited calls and SMS are only available to mobile handset plans to and from standard numbers while in a Day Pass -eligible destination. It excludes calls and SMS to premium, directory assist and satellite numbers.
- Some usage is excluded from International Roaming Day Pass such as MMS, video calls, third-party content charges, calls and SMS to premium numbers, satellite numbers and operator-assisted calls. These are charged at standard Pay-As-You-Go International Roaming rates.
- Cruise ships utilise satellite services rather than a mobile network. Therefore talk, SMS and data usage made on cruise ships won’t be covered by our Day Pass. We recommend contacting your cruise ship or travel provider to see their on-board arrangements.
- International Roaming Day Pass inclusions expire for:
- Upfront Plans within 24 hours of your service being used
- Non-Upfront Plans at 11.59pm Australian Eastern Standard Time (AEST).
- Any unused data expires at the end of each day.
- If you reach your Day Pass data allowance:
- Upfront Plans will get an SMS with the option to buy a Data Top-Up
- Non-Upfront Plans will automatically get a Data Top-Up
- International Roaming can be deactivated at any time in the My Telstra App.
- If you’re overseas you can:
- Chat to us 6am-11pm AEST, 7 days a week using the My Telstra App or
- Call us on +61 439 125 109 Mon-Fri 8am-7pm AEST, free from a Telstra service
- Calls can only be forwarded to Australian numbers. This helps us protect you from any fraud in case your phone is stolen while you’re overseas. International Roaming charges apply when using call forwarding.
Questions about international roaming?
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