International roaming

Data usage is the amount of data your device uses when it uploads and downloads information from the internet. If you’re not sure how much data you might need, then use the Data Usage Calculator to help you estimate your data usage needs.

Visit www.telstra.com/mpm from your mobile or mobile broadband device to view your estimated International Data Usage. Accessing this website from your mobile when overseas doesn’t count towards your data usage.

You can also download the My Telstra App to track your roaming usage with our self-help tools. These tools are free to access in Australia and overseas.

To track your roaming usage on My Telstra app:

1.           Download or open the My Telstra app

2.           Tap on the Services tab in the bottom bar then find your service

3.           If international roaming is enabled, you’ll see the word Roaming next to your mobile number

4.           Select your service to view your usage in more detail.

Alternatively, to track your voice, SMS and data usage, simply dial #108# from your Telstra device. This feature is free to access when overseas.

When you arrive at your destination and turn on your device, you’ll receive an SMS from Telstra informing you that international roaming is active You will only be able to receive these notifications if your device can receive SMS notifications.

While you’re overseas, we’ll send you SMS alerts to keep you informed of your spend and usage if your device is capable of receiving SMS and you haven’t opted out of these messages.

We’ll send you alerts at 50%, 85% and 100% usage of your data allowance. If you exceed your daily data allowance when using a Data Plan or Pack, you’ll automatically switch to pay-as-you-go rates. When using data at our pay-as-you-go rates, we’ll send you an SMS every time you use $100 worth of data.

1.     If you haven't activated your International Day Pass, you can activate it here.

2.     Turn your mobile phone off and on again. This will re-establish a connection to the network.

3.     Check the Network Selection or Operator Selection setting on your mobile phone. Make sure your network selection is set to Automatic. (Refer to your mobile phone's user guide)

4.     If you’re located in a remote area, network coverage may not be available with an international carrier. You may need to wait until you move to an area with network coverage.

5.     Check the Band Selection or Network Mode setting on your mobile phone. Make sure your Band Selection or Network Mode is set to ALL, or as many combinations as possible. If this doesn't work, try manually selecting one of the settings (Refer to your mobile phone's user guide). When you travel to a different country or return to Australia, make sure to change this setting back to Automatic.

6.     If you're still having trouble, please contact us.

If you're calling a number outside the country you're in, make sure you're adding the + symbol and a country code before the phone number.

If you're still having trouble, please contact us.

It's possible that your service might have international call barring. However, we'll need to troubleshoot the issue with you.

If you're still having trouble, please contact us.

You don’t have to switch off international roaming when you return home. You can leave international roaming on in Australia, as it only comes into effect while traveling overseas in eligible countries.