The simpler SIM

Getting connected with eSIM is quicker, simpler and more eco-friendly.

Activate a new eSIM service and you could be surfing the web in as little as 10 minutes with the My Telstra app.

Simple connection

Buy, activate and manage a new Pre-Paid service in a few taps from the My Telstra app. New Upfront Mobile or Data services must be activated in a Telstra store.

Work & play in one device

eSIM allows multiple numbers on one device. So, you can have a personal and business number on the same compatible device.

It's easy being green

When you add a new Pre-Paid eSIM digitally or switch to an Upfront eSIM, you’re helping reduce CO2 emissions as eSIM eliminates plastic, packaging and transport of a physical SIM card.

No more overseas SIM swapping

eSIM (embedded SIM) is a SIM that’s built into your device and can have multiple profiles. Simply add a local network when overseas and you’re ready to go.

What is eSIM?

eSIM (embedded SIM) is a SIM that’s built into compatible mobile phones, tablets, wearables and other technology. It allows you to have multiple phone numbers connected to the same device using a digital eSIM profile.

Compatible devices

There are already quite a few phones on sale that are eSIM compatible (as well as dual SIM) from a range of manufactures including Apple, Samsung, Google and more. 

Activate a new eSIM

Device with a plan

If you purchased a device with a Pre-Paid or post-paid service that came with a physical SIM and want to change to an eSIM see steps on Switching to eSIM.

Plan only

If you're a pre-paid SIM-only customer you can activate an eSIM in minutes using the following steps.

  1. Check compatibility

  2. Download My Telstra app

  3. Purchase and activate

Device with a plan

If you purchased a device with a Pre-Paid or post-paid service that came with a physical SIM and want to change to an eSIM see steps on Switching to eSIM.

Plan only

If you’ve got an Upfront Mobile or Data service, you can activate a new eSIM service by visiting a Telstra store.

Switching from a physical SIM to an eSIM

If you have an existing Telstra physical SIM, switching to eSIM is easy.

  1. Open the My Telstra app

  2. Transfer to eSIM

  3. Complete activation

Managing your eSIM with the My Telstra app

You can purchase, activate and manage your Pre-Paid eSIM in the My Telstra app. Customers with a post-paid service can switch from a physical SIM and manage their eSIM profile also in app.


eSIM (embedded SIM) technology is replacing the need for traditional plastic SIM cards. It’s a digital way of storing your network service on compatible devices, that’s faster, simpler and more environmentally friendly.  

Your eSIM Profile enables your device to connect to the Telstra network without the need for a physical SIM card. You can set up an eligible Telstra mobile or mobile data service on a compatible eSIM-enabled device via the My Telstra app.  

Telstra’s pre-paid and post-paid plans are available on eSIM, providing you’re using a compatible eSIM-enabled device. 

eSIM is supported in a range of wearables, laptops, tablets and smartphones. Please check compatibility on your device manufacturer’s website or view the list here. 

View compatible eSIM-enabled phones.

No. Switching from a physical SIM to an eSIM doesn’t impact your plan, mobile number or Pre-Paid credit. 

Yes. If your Telstra plan includes 5G network access and your device is 5G compatible, you can access Telstra's 5G network when you’re in Telstra 5G coverage areas.   

A Telstra ID allows you to securely manage your services, track your usage and more in the My Telstra app

You need to have iOS13 or later, to use eSIM. Not all iPhone models are eSIM-enabled so check the Apple website.   

Using an eSIM can eliminate the CO2 emissions involved in manufacture, warehousing, and delivery of a physical plastic SIM.  

If your device has a physical SIM and eSIM, or multiple eSIM profiles, it can use up to two mobile services at the same time. By purchasing multiple Telstra services, you can make and receive calls and texts with two different mobile numbers and use mobile data, with two separate plans on the same device. The plans do not need to be identical and can be a combination of Pre-Paid and Upfront if you choose.  

Dual SIM requirements, functionality and operation may differ between device models. Check with the device manufacturer for details.  

No. eSIM is a digital SIM technology available on compatible devices that allows you to use a Telstra mobile plan without requiring a physical SIM card. Dual SIM devices support two mobile services at the same time. Some dual SIM devices also come with eSIM technology, and vice versa, but not all.  

Dual SIM is a capability your device may support, allowing it to support up to two mobile services. eSIM is an embedded SIM that’s built into a compatible device. Your unique eSIM profile can be digitally downloaded using the My Telstra app or an eSIM Card. 

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