Business contact us

Need to get help? Here's how.

Choose a topic below to find how-to guides and our contact information.

Troubleshooting

Business Care Support

Our Business Care Support page provides basic troubleshooting instructions, help identify if there's an outage in your area, as well as how to stay connected using Telstra's 4G backup. 

Sign in and send us a message

Still need assistance?

Sign into My Telstra and send us a message. You’ll get help faster as our experts will know you are. Conversations are saved – no need to keep repeating yourself. Simply go about your day while we work on your query.

Get more support

My Telstra App

Manage your services on the go and send a message if you need.

Book a store appointment

Our in-store business experts can review your account and make sure you have the best solution for your business needs.

Multilingual Support

Speak to us in your preferred language. We've got you covered.