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Need to get help? Here's how.
Choose a topic below to find how-to guides and our contact information.
What can we help you with?
Business Care Support
Our Business Care Support page provides basic troubleshooting instructions, help identify if there's an outage in your area, as well as how to stay connected using Telstra's 4G backup.
Sign in and send us a message
Still need assistance?
Sign into My Telstra and send us a message. You’ll get help faster as our experts will know you are. Conversations are saved – no need to keep repeating yourself. Simply go about your day while we work on your query.
Get more support
My Telstra App
Manage your services on the go and send a message if you need.
Book a store appointment
Our in-store business experts can review your account and make sure you have the best solution for your business needs.
Speak to us in your preferred language. We've got you covered.