It may take us longer than usual to take your call
Due to an increase in global containment measures, Telstra’s contact centre workforce has been reduced. This means there will be longer wait times for customers contacting us via phone.
You can get help quickly and easily in the My Telstra app where you’ll be able to manage your services and payments, check for outages, track orders, get support and more. You can also visit our Support centre for FAQs.
Thanks for your patience as we work through this.
Ways we can help
Lodge a complaint in the My Telstra app
While we strive to deliver world-class service to our customers, we aren’t perfect and understand that at times we get things wrong.
A quick and easy way to lodge a complaint is to message us in the My Telstra app. Your feedback will be picked up and managed by a case manager within one business day.
Simply message us with ‘I would like to make a complaint’ to begin the process. Make sure you have your notifications turned on so you’ll be notified when we’ve responded.
Don’t have the My Telstra app?
Follow the instructions below to download it now.
Download or open the app
Download or open the My Telstra app.
Tap on the Get help tab in the bottom bar.
Message us for a quick response
Tap the blue speech bubble to send us a message.
If you’re unable to use the app, you can lodge your complaint in one of the following ways:
- Use our online form to lodge your complaint. We'll acknowledge your complaint within one business day, but it may take a few days to reach a case manager
- Post your complaint letter to:
Locked Bag 20026
Melbourne VIC 3001
- Fax your complaint to 1800 753 949
- Contact us on 13 22 00
What happens next?
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