Before you start

Welcome, let us fill in some of your details

Because you've already signed in with your Telstra ID, when you open the form, we'll populate parts of the form so you can submit it faster.

Making a complaint on behalf of someone else

If you're helping someone else make a complaint, we'll need their authorisation for you to act on their behalf. Once the form is submitted, we'll contact the other person first to make sure they're happy for us to talk to you.

Read more about appointing an authorised contact.

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Sign in to complete the form faster

If you're a Telstra customer you can sign in with your Telstra ID, or create one in just a few steps. This will automatically fill in some of your details for you.

Making a complaint on behalf of someone else

If you're helping someone else make a complaint, we'll need their authorisation for you to act on their behalf. Once the form is submitted, we'll contact the other person first to make sure they're happy for us to talk to you.

Read more about appointing an authorised contact.

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About your complaint

Fields are required throughout this form unless marked as optional

Select which products or services your complaint is about Required field. Required field.

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About you

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Select the account number most relevant to your complaint

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Please enter date in dd/mm/yyyy
Are you a Telstra Customer? Required field. Required field.
Enter the account number found on your bill or any phone number associated with your account.

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If you have a Telstra business account, enter your ABN here

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If you select email we will need to call you once to verify your identity

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About the complainant

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Please enter date in dd/mm/yyyy
Are they a Telstra customer? Required field. Required field.
Enter the account number found on the complainant’s bill or any phone number associated with their account

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If the complainant has a Telstra business account, enter their ABN here

Required field. Invalid number. The ABN entered is not recognised.

Required field. Invalid entry. Mobile number must be 10 digits long and start with '04'.

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About the complainant

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Please enter date in dd/mm/yyyy
Are they a Telstra customer? Required field. Required field.
Enter the account number found on the complainant’s bill or any phone number associated with their account

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If the complainant has a Telstra business account, enter their ABN here

Required field. Invalid number. The ABN entered is not recognised.

Required field. Invalid entry. Mobile number must be 10 digits long and start with '04'.

Invalid field.

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Urgent assistance

To get your complaint to the right team fast, select all that apply (if none apply, leave blank and click 'Next')

You have told us that you are a Telstra Priority Assist customer experiencing a voice service fault. After completing this form please call our faults team on 13 22 03 to get your service restored faster. If you don't have another working phone service, let our consultant know.

You have told us that the complainant is a Telstra Priority Assist customer experiencing a voice service fault. After completing this form please call our faults team on 13 22 03 to get their service restored faster. If the complainant does't have another working phone service, let our consultant know.

You have told us that you are a Telstra Priority Assist customer experiencing a voice service fault. After completing this form please call our faults team on 13 22 03 to get your service restored faster. If you don't have another working phone service, let our consultant know.

You have told us that the complainant is a Telstra Priority Assist customer experiencing a voice service fault. After completing this form please call our faults team on 13 22 03 to get their service restored faster. If the complainant does't have another working phone service, let our consultant know.

You have told us that you are a Telstra Priority Assist customer experiencing a voice service fault. After completing this form please call our faults team on 13 22 03 to get your service restored faster. If you don't have another working phone service, let our consultant know.

How can we help?

Describe your complaint and the outcome you would like. Include details of relevant interactions you've already had with us.

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Specific information to help us make contact in a way that works for you.

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