Unlock my SIM card

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    If you can’t remember your PIN and want to unlock your SIM card, you’ll need an 8-digit Personal Unlocking Key (PUK) code.

    How do I find my PUK code?

    There are two ways to find your PUK code:

    1. Sign in to My Telstra app
    2. Go to Services then select your mobile service
    3. Select the More menu on the top right corner of the screen and View your PUK.
    1. Sign in to My Telstra in a browser using your Telstra ID
    2. On the homepage, find the mobile service you want to unlock in the Account overview section, and select the Manage link.
    3. You will see your 8-digit PUK code on the Plan details page.

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