Use and manage eSIM

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    Can I switch my physical SIM card to an eSIM, and vice versa?

    You can switch your existing Telstra service between a physical SIM and eSIM at any time without charge from the My Telstra app.

    Switch from physical SIM card to eSIM

    Download the My Telstra app on the device you will be using the plan on and use the ‘Transfer or restore eSIM’ feature, to switch in minutes. If you can’t access the app, contact us or visit a Telstra store for assistance.

    Switch from eSIM to physical SIM card

    To switch back to a physical SIM card, you’ll need to order a replacement SIM. See Lost, stolen, or faulty device or SIM card for more information on how to order a replacement.

    Can I re-use my physical SIM after I’ve converted my plan to an eSIM?

    No. Once you've transferred your plan to an eSIM, your physical SIM card will no longer work. You can recycle it at a Telstra store, or in your household recycling.

    What is SIM+?

    We're rolling out eSIM+ and SIM+ cards to customers on the Telstra Mobile Network. They're a new type of SIM ready to support future enhancements, but they don't change the way you connect today.

    How do I remove the eSIM profile from my device?

    You can remove a digital eSIM profile from a device before disposing, reselling or trading in the device. A profile can be restored any time using the My Telstra app, but you can't remove it remotely.
     

    Important:

    Removing your eSIM profile from a device does not cancel a service or charges. Contact us if you wish to cancel your service.

     

    To remove an eSIM profile from your device

    1. Go to Settings
    2. Choose Mobile Data or Network & Internet, depending on your phone
    3. Select the SIM or service you want to remove
    4. Go to Remove Mobile Data Plan or Erase SIM, depending on your phone.
       

    Steps may vary based on your operating system, so check the device manufacturer’s instructions.

    Can an eSIM be damaged?

    It's unlikely. Unlike a removable physical SIM card, eSIM components are built into your phone. Physical damage is rare and less common than damage to a physical SIM. 

    If your service has stopped working, try restoring your eSIM profile by following the prompts under Transfer or restore eSIM in the My Telstra app.  

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