Use and manage eSIM
Get help using and managing eSIM.
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Browse through some of the more common questions about using eSIM on your device.
Frequently asked questions
Most eSIM devices will support multiple eSIMs. However, you can only have two active eSIMs at the same time, depending on your device. Check your device manufacturer’s specifications.
Learn more about setting up and managing dual SIM.
You can remove a digital eSIM profile from a device before disposing, reselling or trading in the device. A profile can be restored any time in the My Telstra app, but you can't remove it remotely.
If you only want to disable your eSIM temporarily, turn it off in your device settings. That’s easier than completely removing and restoring it.
To remove an eSIM profile from your device:
- Go to Settings
- Choose Mobile Data or Network & Internet, depending on your phone
- Select the SIM or service you want to remove
- Go to Remove Mobile Data Plan or Erase SIM, depending on your phone.
Steps may vary based on your operating system, so check the device manufacturer’s instructions.
If your device has been stolen, contact us to suspend your service immediately.
After identifying you as an authorised person, we can block your mobile service and device from being used on any Australian mobile network. The suspension can be immediately lifted by contacting us if your phone is returned.
If your device needs repair, you must transfer your service to an eSIM-enabled replacement device using the My Telstra app from the replacement phone first.
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