About the Telstra Smart Wi-Fi Booster
Yes, the Telstra Smart Wi-Fi Booster is only available for Telstra customers on an eligible Home Internet plan with a compatible Telstra Smart Modem.
No, once your Telstra Smart Wi-Fi Booster has paired with your smart modem, it will have the same network name and password as your Telstra Smart Modem.
Set up your Telstra Smart Wi-Fi Booster
You can have up to four Telstra Smart Wi-Fi Boosters connected to your Telstra Smart Modem.
The Telstra Smart Wi-Fi Booster is intended to give you wall to wall Wi-Fi inside the home. We cannot guarantee coverage outside your home.
The Telstra Smart Wi-Fi Booster works on all nbn connections. You also need a Telstra Smart Modem (Gen 3, Gen 2 or Gen 1.1) to use the booster. The Telstra Smart Wi-Fi Booster is not designed to work on ADSL or cable connections.
No, Telstra Smart Wi-Fi Boosters are exclusive to Telstra Broadband customers and are only compatible with Telstra Smart Modems.
Yes, the Telstra Smart Wi-Fi Booster Gen 3 is backwards compatible with all Telstra Smart Modems.
No. The Telstra Smart Modem Gen 3 is only compatible with the Telstra Smart Wi-Fi Booster Gen 3.
You may not need the Telstra Smart Wi-Fi Booster Gen 2 as the Telstra Smart Modem Gen 3 has more powerful Wi-Fi. If you’ve got the Telstra Smart Modem Gen 3 and you’re still having issues with your Wi-Fi, log in to My Telstra to view further troubleshooting tips.
You'll need to upgrade to a Telstra Smart Modem to use a Telstra Smart Wi-Fi Booster.
If you have a Telstra Smart Wi-Fi Booster and receive another Wi-Fi Booster under our Wi-Fi Guarantee, you will receive a Telstra Smart Wi-Fi Booster Gen 3.
Once the 24-month Wi-Fi Guarantee commitment has ended, you can purchase a Telstra Smart Wi-Fi Booster Gen 3 so long as you have an eligible Telstra nbn plan.
If you're not happy with your Wi-Fi coverage, we'll work with you to ensure your coverage reaches every room. This may include:
- online support through Troubleshoot a problem
- over the phone support
- remote network speed tests.
We may also send you up to three additional Telstra Smart Wi-Fi Boosters, at no additional cost.
To order an additional booster:
- Go to telstra.com/fixwifi to run network checks and place order if eligible
- Call 13 22 00.
The Wi-Fi Guarantee is included when you add a Telstra Smart Wi-Fi Booster to any Telstra eligible nbn internet plan.
To be eligible for the guarantee you must:
- be on a Telstra nbn internet plan or be able to switch to the nbn network with Telstra
- have a Telstra Smart Modem (1.1, 2.0 or 3.0) or agree to upgrade to a Telstra Smart Modem
Yes, if you don't have a Telstra Smart Modem, then you'll receive a $0 upgrade to the Telstra Smart Modem when you add the Smart Wi-Fi Booster to your eligible Telstra nbn plan.
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