Set up Satellite Home Internet

[MUSIC]

[FOOTAGE] We open with a view of a Starlink antenna placed on a concrete pad, looking out to an open sky. We slowly pull away from the antenna as text pops up above the antenna. The text reads “Telstra Satellite Internet, Powered by Starlink”.

[VOICE OVER] Welcome to Telstra Satellite Internet, Powered by Starlink.

[FOOTAGE] We enter an indoor space with an overhead view of a table, with the Starlink kit spread across the table. As each item is read out, a text box appears over the top of the item.

[VOICE OVER] Your kit contains all the essentials for a seamless connection: the Starlink Antenna with a kickstand pre-attached, a 15-meter Starlink ethernet cable, the Starlink router, a 1.5-meter power cable and a power supply unit.

[FOOTAGE] We pan across a table containing the Telstra Smart Modem 3 and accessories included in the package. As each item is mentioned, its name pops up alongside the product.

[VOICE OVER] You should also have received a package from Telstra containing an Ethernet cable, Wi-Fi fridge magnet, power adaptor, and the Telstra Smart Modem 3.

[FOOTAGE] A montage of footage is shown of the Starlink antenna placed in a range of locations on the ground before we see a timelapse of the antenna pointing up at the night sky.

[VOICE OVER] Service quality will depend on your antenna's position. When choosing a location to place your antenna ensure it has an unobstructed view of the sky for optimal performance.

[FOOTAGE] The Starlink Antenna is pointed up at a clear open sky, showcasing an optimal location for installation before switching to a view of the antenna pointed into a large gum tree, hindering the view and performance of the Starlink.

[VOICE OVER] This site is ideal because there are no trees or objects obstructing the antennas' view of the sky. In a poor location, trees or objects obstruct the Starlink's view of the satellites, hindering connectivity. 

[FOOTAGE] We return indoors to the overhead view of the Starlink kit on a table. As the names of items are listed, they are picked up and taken off out of view. A message also pop’s up on screen stating: “Please engage a qualified professional if you are seeking to permanently install or conceal cabling.”

[VOICE OVER] To begin, take your Starlink Antenna to its desired location. Then find an optimal indoor location for your Router and run the 15-meter ethernet cable between them.

[FOOTAGE] The back of the Starlink is shown to us as the Kickstand is opened to reveal the connection port. We then see the Starlink cable being plugged in to the back or the antenna.

[VOICE OVER] Connect the Starlink cable to the antenna by plugging it securely into the underside, ensuring you have a tight seal. 

[FOOTAGE] On an empty table we see the Starlink Router placed down in the centre of frame.

[VOICE OVER] Run the other end of the 15-meter cable indoors, to the back of the Starlink Router. 

[FOOTAGE] We see an overhead shot of the back of the Starlink Router as it sits on a table, a finger points at both the power port and ethernet port.

[VOICE OVER] On the back of the Starlink Router, you'll discover two visible ports: one for the power supply unit and the other for the Starlink cable.

[FOOTAGE] While still looking down on the back of the Starlink, a hand reaches and opens a cover, revealing two additional ethernet ports.

[VOICE OVER] Remove the cover in the centre of the Starlink Router to reveal two additional ethernet ports.

[FOOTAGE] A close-up of the ports on the back of the router is shown as the correct cables are connected into the ports. Then a close up of the back of the Telstra Smart Modem is shown as an ethernet cable is plugged into the WAN port.

[VOICE OVER] The Starlink cable from the antenna plugs into the port on the left. Plug in the power supply cable into the port on the right. Connect your Telstra supplied ethernet cable into either of these ports and plug the other end into your Telstra Smart Modem.

[FOOTAGE] A hand is seen holding an ethernet adapter, an ethernet cable is then revealed and plugged into an open port on the adapter. A text box pops up with the message “For older Starlink Actuated Models only.” The other end of the ethernet cable is then shown being connected to the back of the Telstra Smart Modem.

[VOICE OVER] If you are a BYO customer re-using your existing Starlink, please insert the ethernet adapter between the router and the Telstra modem.

[FOOTAGE] A series of power cables are shown being plugged in and switched on at a PowerPoint.

[VOICE OVER] Plug both your Starlink power supply and Telstra Smart Modem to power and provide some time for the system to start up.

[FOOTAGE] A closeup of the Telstra logo on the Smart Modem is shown as protective plastic sticker is peeled off.

[VOICE OVER] When you set up your Telstra Smart Modem, it might update its software automatically. This process should finish within 15 minutes.

[FOOTAGE] We pan across the Starlink Router before a split screen view of both the Router and Modem are shown at the same time. The Telstra Modem has 4 lights that illuminate to signal a correct connection and the Starlink Router has a Violet light that turns on to show that its correctly in bypass mode.

[VOICE OVER] For correct operation, your Starlink router should be in bypass mode and flow direct to the Telstra Smart Modem. A violet light on the front of the Starlink router will indicate this.

[FOOTAGE] A title is revealed on a blank background, the text says “Optimal antenna placement”. The title fades away to reveal an overhead view of a phone on a coffee table. On the screen of the phone a walk-through begins shown the steps on checking for obstructions on your Starlink. Alongside the phone 2 circles pop up with QR codes to both Android and IOS variants of the app to install.

[VOICE OVER] Discover optimal antenna placement with the Starlink app. Simply download it on your Android or Apple mobile device and follow the steps to identify the ideal location.

[FOOTAGE] On the mobile phone screen the button “Check for obstructions” is selected, then the Standard Starlink is chosen as the choice of model. Instructions then show up on screen, prompting the user to go outside and find a location of choice to scan. We are then taken outside with a Point of view shot of the user as the phone is held out at arm’s length behind the Starlink Antenna.

[VOICE OVER] Follow the app's guide to "Check for obstructions" and once you've chosen a spot, keep your phone at the same height and position as the Starlink antenna. 

[FOOTAGE] We see a point of view perspective of the user holding their phone out and up to the sky as they scan the surroundings with the Starlink app. 

[VOICE OVER] While scanning the sky, identify the area that must remain clear according to your region.

[FOOTAGE] We then return indoors to the coffee table where the results of the sky scan is revealed on the mobile device.

[VOICE OVER] Selecting an obstruction-free location will enhance your connection's performance.

[FOOTAGE] A title is revealed on a blank background, the text says “Getting connected”

[VOICE OVER] Now it’s time to connect to the internet.

[FOOTAGE] A close up of a fridge door is shown as the Wi-Fi fridge magnet and a polaroid picture of a dog is stuck onto the door. A phone then lifts up into view with its camera app open and begins to scan the QR code on the fridge magnet. A pop up then appears requesting to connect to the network and the hand holding the phone selects “Join” to connect.

[VOICE OVER] If it's your first time connecting, we've made it easier than ever. Using your phone, just scan the QR code that comes with your Telstra Smart Modem and it'll automatically connect you to Wi-Fi.

[FOOTAGE] An overhead view of the bottom of the Telstra Smart Modem and the Wi-Fi Fridge magnet can be seen, placed on a table. Both are showing the QR codes and details of the network to connect to.

[VOICE OVER] Otherwise, your Wi-Fi login details are always there on the bottom of your modem, and on your fridge magnet.

[FOOTAGE] We return to an overhead view of the mobile phone on a coffee table where we are walked through the steps to connect manually on your mobile phone.

[VOICE OVER] To connect manually, open settings on your computer or phone and select the Wi-Fi network name for the Telstra Smart Modem 3, which will start with Telstra, followed by your unique six-digit code.

[FOOTAGE] Still viewing the Phone overhead we see a password typed in.

[VOICE OVER] Type in the password that comes with your modem.

[FOOTAGE] We pull back from the coffee table to a point of view look at the mobile phone being held in hand. A video by Telstra is being played on the mobile screen in front of us.

[VOICE OVER] If you got the password right, that’s it! You’re connected. Great, now everything should be up and running. 

[FOOTAGE] We fade to a blank screen where a series of messages pop-up on screen, these messages say “Change Wi-Fi name and password” and “Modem security settings” accompanied by a search icon. These messages then fade out and reveal a QR code and web address to follow for more details.

[VOICE OVER] Something still not working how you’d expect? You can find out things like how to change your Wi-Fi name and password, or what security settings your modem supports by jumping into the My Telstra app or visiting Telstra.com/support and going to the “Set up my Telstra Smart Modem” support page.

[FOOTAGE] We fade to a blank screen with the Telstra logo in the centre.

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