Set up Satellite Home Internet

Includes set-up instructions for the installation of Satellite Home Internet powered by Starlink and your Telstra Smart Modem. 

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    Before you begin

    During the set-up of your home internet connection, you will temporarily lose access to the internet and your existing services that rely on an internet connection – including your telephones and medical, fire and security alarms. It's important you have an alternative form of communication handy during set-up, such as a charged mobile phone.

    Important

    If you have any of these alarms (monitored fire alarm, medical alert service, back-to-base security alarm or emergency lift phone) you need to contact your medical or security provider directly and check that it will work on your new Satellite Internet service.

    Parts you need

    Telstra Smart Modem box

    The following parts are in your Telstra Smart Modem box:

    1. Telstra Smart Modem 3 
    2. Power adaptor (pre-connected to modem) 
    3. Wi-Fi fridge magnet
    4. Ethernet cable.

    Starlink Kit

    The following parts are in your Starlink Kit:

    1. Starlink antenna
    2. Kickstand
    3. Starlink router
    4. Starlink cable (15.2 metre)
    5. AC / power cable (1.5 metre)
    6. Power supply unit (1.5 metre).

    Setting up your Telstra Satellite Internet and Starlink Kit

    To set up your new Telstra Satellite Internet and Smart Modem, you can download the quick start set-up guide (PDF, 913KB), watch the video or follow our step-by-step instructions below. Installation will may take up to 30-60 minutes.

    Set up Telstra Satellite Internet video


    Video content description:

    We take you through the steps involved in setting Telstra Satellite internet, powered by Starlink.

    [MUSIC]

    [FOOTAGE] We open with a view of a Starlink antenna placed on a concrete pad, looking out to an open sky. We slowly pull away from the antenna as text pops up above the antenna. The text reads “Telstra Satellite Internet, Powered by Starlink”.

    [VOICE OVER] Welcome to Telstra Satellite Internet, Powered by Starlink.

    [FOOTAGE] We enter an indoor space with an overhead view of a table, with the Starlink kit spread across the table. As each item is read out, a text box appears over the top of the item.

    [VOICE OVER] Your kit contains all the essentials for a seamless connection: the Starlink Antenna with a kickstand pre-attached, a 15-meter Starlink ethernet cable, the Starlink router, a 1.5-meter power cable and a power supply unit.

    [FOOTAGE] We pan across a table containing the Telstra Smart Modem 3 and accessories included in the package. As each item is mentioned, its name pops up alongside the product.

    [VOICE OVER] You should also have received a package from Telstra containing an Ethernet cable, Wi-Fi fridge magnet, power adaptor, and the Telstra Smart Modem 3.

    [FOOTAGE] A montage of footage is shown of the Starlink antenna placed in a range of locations on the ground before we see a timelapse of the antenna pointing up at the night sky.

    [VOICE OVER] Service quality will depend on your antenna's position. When choosing a location to place your antenna ensure it has an unobstructed view of the sky for optimal performance.

    [FOOTAGE] The Starlink Antenna is pointed up at a clear open sky, showcasing an optimal location for installation before switching to a view of the antenna pointed into a large gum tree, hindering the view and performance of the Starlink.

    [VOICE OVER] This site is ideal because there are no trees or objects obstructing the antennas' view of the sky. In a poor location, trees or objects obstruct the Starlink's view of the satellites, hindering connectivity. 

    [FOOTAGE] We return indoors to the overhead view of the Starlink kit on a table. As the names of items are listed, they are picked up and taken off out of view. A message also pop’s up on screen stating: “Please engage a qualified professional if you are seeking to permanently install or conceal cabling.”

    [VOICE OVER] To begin, take your Starlink Antenna to its desired location. Then find an optimal indoor location for your Router and run the 15-meter ethernet cable between them.

    [FOOTAGE] The back of the Starlink is shown to us as the Kickstand is opened to reveal the connection port. We then see the Starlink cable being plugged in to the back or the antenna.

    [VOICE OVER] Connect the Starlink cable to the antenna by plugging it securely into the underside, ensuring you have a tight seal. 

    [FOOTAGE] On an empty table we see the Starlink Router placed down in the centre of frame.

    [VOICE OVER] Run the other end of the 15-meter cable indoors, to the back of the Starlink Router. 

    [FOOTAGE] We see an overhead shot of the back of the Starlink Router as it sits on a table, a finger points at both the power port and ethernet port.

    [VOICE OVER] On the back of the Starlink Router, you'll discover two visible ports: one for the power supply unit and the other for the Starlink cable.

    [FOOTAGE] While still looking down on the back of the Starlink, a hand reaches and opens a cover, revealing two additional ethernet ports.

    [VOICE OVER] Remove the cover in the centre of the Starlink Router to reveal two additional ethernet ports.

    [FOOTAGE] A close-up of the ports on the back of the router is shown as the correct cables are connected into the ports. Then a close up of the back of the Telstra Smart Modem is shown as an ethernet cable is plugged into the WAN port.

    [VOICE OVER] The Starlink cable from the antenna plugs into the port on the left. Plug in the power supply cable into the port on the right. Connect your Telstra supplied ethernet cable into either of these ports and plug the other end into your Telstra Smart Modem.

    [FOOTAGE] A hand is seen holding an ethernet adapter, an ethernet cable is then revealed and plugged into an open port on the adapter. A text box pops up with the message “For older Starlink Actuated Models only.” The other end of the ethernet cable is then shown being connected to the back of the Telstra Smart Modem.

    [VOICE OVER] If you are a BYO customer re-using your existing Starlink, please insert the ethernet adapter between the router and the Telstra modem.

    [FOOTAGE] A series of power cables are shown being plugged in and switched on at a PowerPoint.

    [VOICE OVER] Plug both your Starlink power supply and Telstra Smart Modem to power and provide some time for the system to start up.

    [FOOTAGE] A closeup of the Telstra logo on the Smart Modem is shown as protective plastic sticker is peeled off.

    [VOICE OVER] When you set up your Telstra Smart Modem, it might update its software automatically. This process should finish within 15 minutes.

    [FOOTAGE] We pan across the Starlink Router before a split screen view of both the Router and Modem are shown at the same time. The Telstra Modem has 4 lights that illuminate to signal a correct connection and the Starlink Router has a Violet light that turns on to show that its correctly in bypass mode.

    [VOICE OVER] For correct operation, your Starlink router should be in bypass mode and flow direct to the Telstra Smart Modem. A violet light on the front of the Starlink router will indicate this.

    [FOOTAGE] A title is revealed on a blank background, the text says “Optimal antenna placement”. The title fades away to reveal an overhead view of a phone on a coffee table. On the screen of the phone a walk-through begins shown the steps on checking for obstructions on your Starlink. Alongside the phone 2 circles pop up with QR codes to both Android and IOS variants of the app to install.

    [VOICE OVER] Discover optimal antenna placement with the Starlink app. Simply download it on your Android or Apple mobile device and follow the steps to identify the ideal location.

    [FOOTAGE] On the mobile phone screen the button “Check for obstructions” is selected, then the Standard Starlink is chosen as the choice of model. Instructions then show up on screen, prompting the user to go outside and find a location of choice to scan. We are then taken outside with a Point of view shot of the user as the phone is held out at arm’s length behind the Starlink Antenna.

    [VOICE OVER] Follow the app's guide to "Check for obstructions" and once you've chosen a spot, keep your phone at the same height and position as the Starlink antenna. 

    [FOOTAGE] We see a point of view perspective of the user holding their phone out and up to the sky as they scan the surroundings with the Starlink app. 

    [VOICE OVER] While scanning the sky, identify the area that must remain clear according to your region.

    [FOOTAGE] We then return indoors to the coffee table where the results of the sky scan is revealed on the mobile device.

    [VOICE OVER] Selecting an obstruction-free location will enhance your connection's performance.

    [FOOTAGE] A title is revealed on a blank background, the text says “Getting connected”

    [VOICE OVER] Now it’s time to connect to the internet.

    [FOOTAGE] A close up of a fridge door is shown as the Wi-Fi fridge magnet and a polaroid picture of a dog is stuck onto the door. A phone then lifts up into view with its camera app open and begins to scan the QR code on the fridge magnet. A pop up then appears requesting to connect to the network and the hand holding the phone selects “Join” to connect.

    [VOICE OVER] If it's your first time connecting, we've made it easier than ever. Using your phone, just scan the QR code that comes with your Telstra Smart Modem and it'll automatically connect you to Wi-Fi.

    [FOOTAGE] An overhead view of the bottom of the Telstra Smart Modem and the Wi-Fi Fridge magnet can be seen, placed on a table. Both are showing the QR codes and details of the network to connect to.

    [VOICE OVER] Otherwise, your Wi-Fi login details are always there on the bottom of your modem, and on your fridge magnet.

    [FOOTAGE] We return to an overhead view of the mobile phone on a coffee table where we are walked through the steps to connect manually on your mobile phone.

    [VOICE OVER] To connect manually, open settings on your computer or phone and select the Wi-Fi network name for the Telstra Smart Modem 3, which will start with Telstra, followed by your unique six-digit code.

    [FOOTAGE] Still viewing the Phone overhead we see a password typed in.

    [VOICE OVER] Type in the password that comes with your modem.

    [FOOTAGE] We pull back from the coffee table to a point of view look at the mobile phone being held in hand. A video by Telstra is being played on the mobile screen in front of us.

    [VOICE OVER] If you got the password right, that’s it! You’re connected. Great, now everything should be up and running. 

    [FOOTAGE] We fade to a blank screen where a series of messages pop-up on screen, these messages say “Change Wi-Fi name and password” and “Modem security settings” accompanied by a search icon. These messages then fade out and reveal a QR code and web address to follow for more details.

    [VOICE OVER] Something still not working how you’d expect? You can find out things like how to change your Wi-Fi name and password, or what security settings your modem supports by jumping into the My Telstra app or visiting Telstra.com/support and going to the “Set up my Telstra Smart Modem” support page.

    [FOOTAGE] We fade to a blank screen with the Telstra logo in the centre.

    [MUSIC]

    Set-up instructions for Telstra Starlink Satellite Internet

    1. Take your Starlink antenna, kickstand and cable outside
    2. Find a place outdoors that’s flat on the ground where your antenna has a clear view of the sky. 

    The Starlink app will also help you to position your Kit outside at your location while using the Check for Obstructions tool within the app. 

    Descriptive text for set-up instructions image - Starlink Kit outside
    1. Ensure the kickstand is attached to the Starlink antenna
    2. Insert the long end of the Starlink cable into the base of the Starlink antenna so it connects with a click sound
    3. Take the short end of the Starlink cable into the house.

    1. Choose a place for your Starlink Kit for inside and Telstra Smart Modem to be set up, you’ll need:
      1. a nearby power point
      2. optimal positioning near a window in an open area elevated off the floor: a strong signal is indicated by the green light on the back of your modem
    2. Gather the Starlink cable for inside, the ethernet adaptor and the power cable.
    Descriptive text for set-up instructions image - Starlink Kit inside
    1. Connect the short end of the Starlink cable into the Starlink router
    2. Connect one end of the ethernet cable into the Starlink router and the other end into the red WAN port of your Telstra Smart Modem
    3. Ensure the power adaptor is connected to the Telstra Smart Modem and plug the other end into the power point
    4. Connect the power supply unit into the power port at the back of the Starlink router
    5. Connect one end of the AC power cable into the power supply unit and the other end into the power point.

    1. On your device, search for the Wi-Fi network name 
    2. Select and enter the password shown on the Wi-Fi fridge magnet that came in the box or look for the Wi-Fi password on the bottom of your modem.
    Important

    When you get a new Telstra Smart Modem, if you change the Wi-Fi name and password to be exactly the same as your previous Wi-Fi network, all devices will automatically connect to the new network.

    To change your Wi-Fi details:

    1. Ensure you’re connected to your home network, open a browser window and enter http://192.168.0.1
    2. Sign in with username admin and the Wi-Fi password found on the bottom of your new modem (or on the fridge magnet)
    3. Select Wi-Fi, then Save once you have made your changes.
    Important

    If you currently have a Telstra home internet plan, once your Satellite Internet is set up and connected, contact us to cancel your old internet service.

    Contact us

    Frequently asked questions

    Set up

    We strongly recommend placing your Starlink Kit on flat ground and in an area where it has a clear view of the sky with no trees, or no trees with long branches, blocking the view. The Starlink app will also help you to position your Kit outside at your location while using the Check for Obstructions tool within the app. 

    1. Correct positioning of the Starlink Kit shows a flat, clear area without trees obstructing the communication between the antenna and the satellite
    2. Incorrect positioning of the Starlink Kit shows an area that is surrounded by trees and the antenna has difficulties in connecting to the satellite. 

    Occasionally, the Starlink antenna may require realignment, potentially causing a delay of up to 15 seconds.

    Yes, you can bring your own compatible Starlink Kit. Check the table to make sure your Starlink Kit is compatible with Telstra's satellite services.

    Download the quick start set-up guide for your Standard Actuated Starlink Kit (PDF, 280KB)

    Starlink Kit   Image Key Features Compatible with Telstra Satellite Home Internet Starlink Ethernet Adapter needed

    Standard Actuated Starlink Kit

    Terminal with built-in motor for self-orientation. Previously Standard (Rectangular) Starlink Kit.

    Yes

    		 Yes
    Standard Starlink Kit   Terminal without built-in motor for self-orientation and kickstand mount. Yes

    No
    High Performance Starlink Kit   Terminal designed for higher performance with built-in motor for self-orientation. Yes No
    Flat High Performance Starlink Kit   Terminal designed for higher performance, without built-in motor for self-orientation. Yes No

     

    Important

    If you’re bringing your own Standard Actuated Starlink Kit, you will need the Starlink Ethernet Adapter. The Starlink Ethernet Adapter is a must-have for linking your Telstra Smart Modem 3 to the Starlink router, granting access to your Satellite Home Internet for users of the Standard Actuated Starlink Kit. If the ethernet adapter is not included in your kit, you can purchase the Starlink Ethernet Adapter from our Accessories store.

    The Starlink router provides power to the antenna.

    The Telstra Smart Modem connects to the Starlink router and when connected will provide an optimal home Wi-Fi experience.

    Without the Telstra Smart Modem, you won’t have any connection to the internet. 

    We strongly recommend placing your Telstra Smart Modem off the ground, up high in an open area, close to an external window and away from other electrical equipment. 

    Don't place your Telstra Smart Modem near large metal objects that may block or interfere with its signal, such as:

    • refrigerators
    • microwaves
    • TVs
    • steel-mesh window security screens.

    Once you have successfully installed and connected your Telstra Satellite Internet service, you will need to cancel your old internet plan to avoid paying for two services at the same time. To cancel your old internet service, contact us.

    Troubleshooting

    You may only use the Telstra Smart Modem at the home address you provided when you took up the service. If you move your modem outside of your home your service will stop working.

    Telstra Smart Modem 3 is shown next to 4 different colours representing the front light indicators and their meanings.

    The modem front light changes colour to indicate:

    • White - when it’s powered on, booting up
    • Orange - when it's in the process of connecting to the internet
    • Blue - when your modem is connected to the 4G mobile backup network
    • Green - when your modem is connected to Starlink Internet and ready to go.
       

    You can also check the status of your Telstra Smart Modem by entering http://192.168.0.1 in your browser and signing in. The username is admin and the default password is Telstra for Telstra Smart Modem 1.1 and Gen 2. For Telstra Smart Modem Gen 3, the password is the same as the Wi-Fi password found on the bottom of your modem.

    A mobile signal strength indicator is shown next to 3 different colours representing the front light indicators and their meanings.

    The mobile signal strength indicator lights on the back of the Telstra Smart Modem:

    • Green – indicates great signal strength
    • Orange – indicates good signal strength
    • Red – indicates weak or limited access
       

    Or to check the status of your Telstra Smart Modem enter http://192.168.0.1 in your browser and sign in with your username and password or use the default username admin and password is Telstra for the Telstra Smart Modem 1.1 and Gen 2.0. For Telstra Smart Modem Gen 3, the password is on the fridge magnet or is the same as the Wi-Fi password on the bottom of the modem.

    The modem light changes colour and indicates:

    • Flashing white – when it’s trying to connect. The light will turn solid white when your setup is done and the router is connected to the internet
    • No light – there’s no power going to the router*
    • Red light – there’s no connection to the internet
    • Violet light – when the router is in Bypass mode*.
       

    * After one hour of good internet connection, the Starlink router light will turn off

    Wi-Fi speed and other reception-related issues can be caused by the placement of your modem. 

    Make sure your modem is elevated and not placed near items like fridges, fish tanks, microwaves, etc. that can interfere with your Wi-Fi.

    Make sure your Starlink Kit is free of obstructions.

    To resolve the issue, you can follow these troubleshooting steps:

    1. Switch off your Telstra Smart Modem and switch back on and then wait a few minutes, you’d be amazed how often this can resolve issues
    2. If after a reset you’re still experiencing problems, message us.

    Connection issues may be caused by: 

    • An incomplete installation or set-up
    • Hardware or cable damage
    • Your Telstra Smart Modem not being located in the recommended area inside; or
    • The Starlink Kit outside having an obstructed or unclear view of the sky.
       

    To help resolve these issues, follow these troubleshooting steps:

    1. Reboot the Starlink router by unplugging the power cord, count to 60 slowly, then plug it back in. You’ll need to wait 2-3 minutes for the router to reboot and connect to the internet
    2. Look at the hardware and cables to see if there’s any damage
    3. Check if the Telstra Smart Modem is located off the ground, up high in a large open area, close to windows and away from other electrical equipment. If it’s not, you may need to relocate it. After moving it, reboot the modem by turning off the power at the power point, count for 60 seconds, then switch the power back on
    4. Ensure the Starlink antenna outside is secure and doesn’t move in the wind. You can also use the Check for Obstructions tool in the Starlink app.
       

    If you’re still experiencing problems, message us.

    Telstra Satellite Internet powered by Starlink is designed to work well in most weather conditions, including rain, snow, and wind. Extreme weather, especially heavy rain, can cause brief service dropouts.

    Yes, you will lose your internet connection. When the power comes back on, restart your Starlink router.

    You can do this by unplugging the power cord, count to 60 slowly then plug it back in to the power point. You’ll need to wait 2-3 minutes for the router to reboot and connect to the internet.
     

    Important

    If your home phone is connected to the internet, you also won’t be able to make or receive calls.

    Related links

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