Set up my older Telstra modem
To set up your older Telstra Smart Modem (or replacement modem you can download the set-up guide PDF (portable document format) or watch the corresponding video.
Take me to
Select your older Telstra modem
If you’re not sure which older modem you have, you can find the modem model name on the bottom or back of your modem or in My Telstra.
To find your modem in My Telstra:
- Go to Services
- Select your internet service
- Select View your devices
- Select Telstra Smart Modem and scroll to your modem details.
Or, you can check the modem model by what it looks like, go to What Telstra modem do I have?
How to set up my 5G Internet modem
Watch the video
Download the quick start guides
Follow the simple steps in our user guide for a Gen 1 or Gen 2 modem:
How to set up my Telstra Smart Modem 3
Satellite connection
To set up your new Telstra Smart Modem by connection type, you can download the set-up guide PDF. Installation will take up to 30 minutes.
nbn and Opticomm connections
Satellite connection
Telstra 4G Home Wireless connection
Troubleshooting
Modem lights
A blue light on your modem means you’re connected to the internet via mobile backup but you’re not connected to the nbn network.
Check that the cables are firmly connected.
Switch off both devices and then turn back on in the following order:
- Switch on the nbn connection box, when the lights turn solid green, then
- Switch on the Telstra Smart Modem.
Note: This doesn’t apply to 5G and 4G Telstra Home Wireless services.
The lights on the front of your modem are used to indicate connectivity, and each light indicates something different.
Usually, your Status, Signal, Internet and Wi-Fi lights will be solid green, meaning you have a strong connection to the internet on either a 4G or 5G network. However, sometimes they might be flashing, showing a different colour, or off entirely.
If you can’t see the lights, you can check the status of your modem by entering http://mymodem or http://192.168.0.1 in your browser and signing in.
The username is admin. For Telstra Smart Modem Gen 3, the default password is the Wi-Fi password found on the bottom of your modem. For Telstra Smart Modem 1.1 and Gen 2, the default password is Telstra.
To learn more, go to What do the lights on my Telstra modem mean?
Older modem internet connection
Dropouts may occur if your modem is placed where the mobile signal is weak. Make sure you find the strongest signal in your home by locating the modem near a window and off the ground.
Indoor coverage is highly variable and there may be locations where indoor coverage is indicated, but your device may not perform as expected due to local building density, physical structures and building materials.
For example, the following things may reduce or block indoor coverage: basements, lifts, underground car parks, concrete buildings, tunnels and road cuttings, steel framing and metallic window film.
If you experience multiple dropouts, please contact us for help.
Whilst there is some impact to signal strength caused by extreme weather conditions, this is minor.
You can run automated tests on your service to diagnose and resolve your query.
Test and troubleshoot or chat now for more help.
Our 5G modems rely on passive cooling and are designed to operate under Australian conditions, so may become warm to the touch under normal operation.
For passive cooling to work, your modem must be installed upright on a flat surface. If it’s installed upside down or on its side, or airflow to the base is blocked, it may overheat and shut down.
To avoid excessive heating, the modem will shut down if the internal temperature exceeds 85 °C. This won’t damage the device, but it’s less likely to happen if the device is installed appropriately.
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