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Enter your new address to see what internet connections are available.
Stay on your current plan or choose a new one, do it all as part of your move.
Pick your disconnect and connect dates in minutes. Book by 1pm on weekdays for connection within two business days.
We’ll send you an SMS once your new place is online. Track your move and manage appointments in My Telstra.
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Pick a plan and sign up online. Give us your move-in dates, and we'll handle everything else.
$50 /mth
$85 /mth
Download: 30 - 570Mbps
Upload: 5 - 70Mbps
Our 5G plans now include a Gen 4 modem. We’re calculating typical busy period plan speeds with that modem. We've included typical speed information from the previous 5G modem to show what our past plans have been capable of.
Speeds experienced may be slower and can vary due to a number of factors and will change over time.
Download: 30 - 570Mbps
Upload: 5 - 70Mbps
Speeds experienced may be slower and can vary due to a number of factors and will change over time.
Download: 30 - 570Mbps
Upload: 5 - 70Mbps
Speeds experienced may be slower and can vary due to a number of factors and will change over time.
$65 /mth
$85 /mth
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
$85 /mth
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.
$95 /mth
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.
$93 /mth
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
$93 /mth
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.
$95 /mth
Download: 13 - 143Mbps
Upload: 2 - 15Mbps
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Download: 13 - 143Mbps
Upload: 2 - 15Mbps
Download: 13 - 143Mbps
Upload: 2 - 15Mbps
Download: 13 - 143Mbps
Upload: 2 - 15Mbps
Download: 13 - 143Mbps
Upload: 2 - 15Mbps
$109 /mth
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.
$109 /mth
Download: 13 - 143Mbps
Upload: 2 - 15Mbps
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Download: 13 - 143Mbps
Upload: 2 - 15Mbps
Download: 13 - 143Mbps
Upload: 2 - 15Mbps
Download: 13 - 143Mbps
Upload: 2 - 15Mbps
Download: 13 - 143Mbps
Upload: 2 - 15Mbps
$119 /mth
Fibre upgrade required for Ultimate plan. Free upgrade for standard installation only.
Free upgrade for standard installation only.
$129 /mth
Fibre upgrade required for Ultrafast plan. Free upgrade for standard installation only.
Free upgrade for standard installation only.
$129 /mth
Fibre upgrade required for Ultimate plan. Free upgrade for standard installation only.
Free upgrade for standard installation only.
$139 /mth
Fibre upgrade required for Ultrafast plan. Free upgrade for standard installation only.
Free upgrade for standard installation only.
$105 per month
Get 100,000 Telstra Plus points
When you take up this plan by 29 Dec. For new services. Eligibility criteria apply to join Telstra Plus. T&Cs apply. Join by 12 Jan.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring.
2-55 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 25 Mbps (7pm-11pm).
Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-premise setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).
We recommend a lower plan as this plan’s maximum download speed is 50 and your nbn connection supports a maximum download speed below 25Mbps.
If your maximum upload speed is higher than 4Mbps you may still experience faster upload speeds on this plan compared to the plan below.
This plan’s maximum download speed is 50. You won’t be able to achieve this speed. Your nbn connection supports a maximum download speed of .
This plan’s maximum download speed is 50. Your nbn connection supports this download speed.
This plan’s maximum download speed is 50. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.
This plan’s maximum download speed is 50. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.
$110 per month
Get 100,000 Telstra Plus points
When you take up this plan by 29 Dec. For new services. Eligibility criteria apply to join Telstra Plus. T&Cs apply. Join by 12 Jan.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
Fibre upgrade required for Pro Fast plan. Free upgrade for standard installation only.
Free upgrade for standard installation only.
$110 /mth
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring.
2-55 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 25 Mbps (7pm-11pm).
Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-premise setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).
We recommend a lower plan as this plan’s maximum download speed is 50 and your nbn connection supports a maximum download speed below 25Mbps.
If your maximum upload speed is higher than 4Mbps you may still experience faster upload speeds on this plan compared to the plan below.
This plan’s maximum download speed is 50. You won’t be able to achieve this speed. Your nbn connection supports a maximum download speed of .
This plan’s maximum download speed is 50. Your nbn connection supports this download speed.
This plan’s maximum download speed is 50. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.
This plan’s maximum download speed is 50. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.
$129 per month
Get 100,000 Telstra Plus points
When you take up this plan by 29 Dec. For new services. Eligibility criteria apply to join Telstra Plus. T&Cs apply. Join by 12 Jan.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
Fibre upgrade required for Pro Superfast plan. Free upgrade for standard installation only.
Free upgrade for standard installation only.
$115 /mth
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
Fibre upgrade required for Business Pro Fast plan. Free upgrade for standard installation only.
Free upgrade for standard installation only.
$159 per month
Get 100,000 Telstra Plus points
When you take up this plan by 29 Dec. For new services. Eligibility criteria apply to join Telstra Plus. T&Cs apply. Join by 12 Jan.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
Fibre upgrade required for Pro Ultrafast plan. Free upgrade for standard installation only.
Free upgrade for standard installation only.
$130 /mth
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
Fibre upgrade required for Business Pro Superfast plan. Free upgrade for standard installation only.
Free upgrade for standard installation only.
$160 /mth
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
Fibre upgrade required for Business Pro Ultrafast plan. Free upgrade for standard installation only.
Free upgrade for standard installation only.
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Take your modem and any in-home set up and wiring with you to your new place.
Leave behind any nbn™ or Opticomm connection box. Your new home will have one already, if not we’ll arrange for someone to come and install one for you.
Information on other costs you may incur as part of your move.
If you're in a new development and not already connected to the nbn or Opticomm access network, you may be charged a new development fee to connect your premises to the network. If applicable, we will invoice that charge to you.
Extra charges may apply for non-standard or professional install of Telstra, nbn co or Opticomm equipment and for premises in new developments.
We can arrange to move your Foxtel connection to your new address.
Please bring your Foxtel equipment with you. You'll need to pay a $235 charge for a Foxtel technician to visit.
For self-installation, notify us two business days in advance. For professional installation, notify us 7 business days in advance.
We'll let you know if a technician is required based on factors such as the status of the phone line, if your plan includes one, at your new address. Other factors may include recent renovations, or if you're a Priority Assistance customer. Charges may apply for a technician appointment. A $99 fee applies if you miss or cancel your technician appointment without 24 hours notice.
The call-out fee is $95 during business hours and $296 outside. Additional connections cost $120 per outlet for standard installation and $192 per outlet for non-standard installation.
A $300 fee usually applies for first-time nbn connections in new homes.
If you require a professional installation, it will cost $230.
Moving Foxtel costs $235. A technician may be required, especially if there was no previous Foxtel connection at the new address.
Yes, you can transfer your home internet service to your new address and change your Telstra nbn plan, within the same plan type, in the one move. You’ll be able to select another plan once you start your online move.
Yes you can, if you have an Internet Only plan and a modem that’s compatible with the technology at your new address. To find out what technology type is available before you move, check your new address. You can also check your modem’s compatibility, using How do I check if my BYO modem is compatible?
If your modem won’t work with the technology at the place you’re moving to, consider upgrading to a new model like the Telstra Smart Modem 4. You can buy it outright for $240, or get it included for use when you purchase a Telstra Internet with modem and voice plan.
An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.
The nbn® tier figures represent wholesale maximum network speeds during off-peak periods. The nbn® tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn® tier figures and the typical busy period speeds are similar.
Find out more about speeds on the nbn network with Telstra.
Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full. For plans with a Telstra Smart Modem included for use: if you cancel, change to a plan without voice or to a different tech type, within 24 months, simply return your modem or pay a $200 non-return fee.
For Ultrafast plan we’re still calculating typical busy period upload speeds 7pm-11pm - the information here is an estimate only. Speeds experienced may be lower due to factors including modem and cabling and in-home setup/wiring. This plan is avail. on FTTP and HFC connections only. For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB).
Services not available to all areas or premises.
Standard installation includes self-installation of your modem, eligibility criteria applies. Extra charges apply for non-standard installation of Telstra, nbn co or Opticomm supplied equipment or in new developments.
If you have alarms such as back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the service and identify what alternatives are available.
nbn®, nbn co and other nbn® logos and brands are registered trade marks of nbn co limited and used under licence.
If you’re in a new development without existing phone or internet infrastructure, nbn co may impose a $300 New Development Charge (NDC) to connect you to the nbn network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you and we will let you know at the time of confirming your order and you will have the option to cancel. Extra charges may apply for non-standard or professional installation of Telstra or nbn co equipment and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.
Promo codes
To redeem a code, choose your product or plan and add it to your cart to start the checkout process. Apply the code when you’re reviewing your cart, under the heading ‘Promo code’. You have three attempts to add. If you exceed this, the code will be invalid. Once you’ve added the code, your cart will display the discounted price.
nbn®, nbn co and other nbn® logos and brands are registered trade marks of nbn co limited and used under licence.
An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.
The nbn® tier figures represent wholesale maximum network speeds during off-peak periods. The nbn® tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn® tier figures and the typical busy period speeds are similar.
Find out more about speeds on the nbn network with Telstra.
Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full. For plans with a Telstra Smart Modem included for use: if you cancel, change to a plan without voice or to a different tech type, within 24 months, simply return your modem or pay a $200 non-return fee.
For Ultrafast plan we’re still calculating typical busy period upload speeds 7pm-11pm on this plan - the information here is an estimate only. Speeds experienced may be lower due to factors including modem and cabling and in-home setup/wiring. This plan is avail. on FTTP and HFC connections only. For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB).
Services not available to all areas or premises.
Standard installation includes self-installation of your modem, eligibility criteria applies. Extra charges apply for non-standard installation of Telstra, nbn co or Opticomm supplied equipment or in new developments.
Mobile backup is available with eligible plans only and to premises in mobile coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads, except on Telstra Upfront Business Internet plans. Actual speeds may be lower due to local conditions and content accessed.
If you have alarms such as back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the service and identify what alternatives are available.
If you’re in a new development without existing phone or internet infrastructure, nbn co may impose a $300 New Development Charge (NDC) to connect you to the nbn network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you and we will let you know at the time of confirming your order and you will have the option to cancel. Extra charges may apply for non-standard or professional installation of Telstra or nbn co equipment and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.
To redeem a code, choose your product or plan and add it to your cart to start the checkout process. Apply the code when you’re reviewing your cart, under the heading ‘Promo code’. You have three attempts to add. If you exceed this, the code will be invalid. Once you’ve added the code, your cart will display the discounted price. nbn®, nbn co and other nbn® logos and brands are registered trade marks of nbn co limited and used under licence.
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.
We can help complete your order.
Find your nearest Telstra Store or Wi-Fi hotspot.
You’ll find more information about moving your home internet service in our support section.