Plan Essential Premium
Monthly Charge

Monthly Charge

Casual month to month

$115 $140
Monthly Data Allowance
Unlimited
Business Demand Data
Cost per Megabyte (MB)
Speed
Speed

Included on nbn technology types only

nbn network & Opticomm access network: Standard Plus Speed nbn network: Premium Speed (For FTTP, HFC, FTTC and some FTTN and FTTB connections). Opticomm access network: Premium Speed (For FTTP connections).
Minimum Term
1 Month
Calls + SMS + MMS

To standard Australian numbers

Calls + SMS + MMS

To international numbers

Roaming Calls + SMS + MMS

For use while overseas

Calls

To standard Australian numbers

Local Calls – Included
National Calls – Included
Mobile Calls – Included
13 Calls – Included
Calls

To international numbers

International calls – 30 minutes to any countries

Entertainment
Telstra Wi-Fi Modem
Included for new Telstra Customers who stay connected for 24 months. If you leave within 24 months, simply return your smart modem or pay a $200 non return fee.
Telstra Business Smart Modem

24 month term only

Included for new Telstra Customers who stay connected for 24 months. If you leave within 24 months, simply return your smart modem or pay a $200 non return fee.
What's Included
  • Your plan is for a broadband internet & phone service on the nbn network or Opticomm access network. 
  • A Standard Phone service
  • A Standard Internet service
  • MessageBank®
  • Calling Number Display
  • Mobile Broadband back-up - where you are using a Telstra Smart Modem
  • Account Management Support
What's Not Included
  • The data allowance included with this plan cannot be shared with any other services 
Minimum Cost

Includes set up costs

Casual month to month Min cost $115 Min cost $140
24 month term
Casual month to month Min cost $115 Min cost $140
Maximum Early Termination Charges (ETC)
Maximum Early Termination Charges (ETC)

12 month term

Maximum Early Termination Charges (ETC)

24 month term

Maximum Early Termination Charges (ETC)

Casual month to month

Devices
Allowances
Telstra Smart Modem

Included for new Telstra Customers who stay connected for 24 months. If you leave within 24 months, simply return your smart modem or pay a $200 non return fee.
Speed

nbn network & Opticomm access network: Standard Plus nbn network: Premium Speed (For FTTP, HFC, FTTC and some FTTN and FTTB connections). Opticomm access network: Premium Speed (FTTP)
Monthly Charge

Casual month to month

Essential Premium
$115 $140
Monthly Data Allowance
Unlimited
Speed

Included on nbn technology types only

Essential Premium
nbn network & Opticomm access network: Standard Plus Speed nbn network: Premium Speed (For FTTP, HFC, FTTC and some FTTN and FTTB connections). Opticomm access network: Premium Speed (For FTTP connections).
Minimum Term
1 Month
Calls

To standard Australian numbers

Local Calls – Included
National Calls – Included
Mobile Calls – Included
13 Calls – Included
Calls

to international calls

International calls – 30 minutes to any countries

What's Included?
  • Your plan is for a broadband internet & phone service on the nbn network or Opticomm access network. 
  • A Standard Phone service
  • A Standard Internet service
  • MessageBank®
  • Calling Number Display
  • Mobile Broadband back-up - where you are using a Telstra Smart Modem
  • Account Management Support
What's Not Included
  • The data allowance included with this plan cannot be shared with any other services 
Minimum Cost

Includes set up costs

Essential Premium
Casual month to month
Min cost $115 Min cost $140
Telstra Smart Modem

Included for new Telstra Customers who stay connected for 24 months. If you leave within 24 months, simply return your smart modem or pay a $200 non return fee.

Information about the service

Telstra Smart Modem

If you have a Telstra Smart Modem it has backup from our 4G mobile network. You can use the 4G backup service in two scenarios - to get online until your broadband service is connected and when there’s a detected network upgrade or outage. Mobile backup is available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. We do not support modems not supplied by Telstra. If you choose to use your own modem Telstra will not be able troubleshoot or conduct testing, if you have a connection issue, fault or speed issue you will be required to report these issues to Telstra.

Telstra Internet Optimiser

Included as an optional feature at no charge while you remain on an eligible plan with a compatible modem. For details, visit telstra.com.au/internet/internet-optimiser

Directory Listing

If you want your name, address or phone number included in the White Pages, you can ask for a listed number.

Service availability

The type of service offered may need further qualification checks to determine what’s available at your location. It is not currently available on Fixed Wireless.

Access Technology

We may change the technology that we use to provide your service from time to time. You must provide all reasonable assistance to implement the change. We will let you know before we make this kind of change unless the change will benefit you or have a neutral impact on you and we do not require your assistance to implement the change. Once your nbn service has been activated on the new FTTP infrastructure, your service cannot be changed back to your previous access technology.

Broadband Speeds

Broadband speeds vary due to a number of factors, including:

  • Type of technology available at your address
  • Network capacity
  • Set up at your premises
  • Device connection (Wi-Fi vs Ethernet cable)
  • The number of users online

A broadband service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your actual speeds after connection. Typical nbn Fixed Wireless speeds may be lower than other nbn access types.

For information on nbn speeds, visit telstra.com/nbn-speeds-explained

For information on Opticomm speeds, visit telstra.com/opticomm-speeds-explained.

Checking your services and account

To check your usage or manage your account and services, register and login to My Account at telstra.com/myaccount or get the My Telstra app.

Fair Use Policy

You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

Satisfaction guarantee

If you’re a new Telstra Home Internet customer and you’re not happy with your service for any reason, let us know within 30 days of connecting and you can leave with no obligations. We’ll even refund your monthly plan fee for that first month. Find out more at telstra.com/guarantee

Can I cancel my plan?

Yes, you can cancel your plan at any time by calling us on 13 20 00, messaging us or visiting a Telstra store. When you cancel, your service will be disconnected immediately. We won't refund any money you've already paid and you'll need to pay out any remaining hardware or accessories in full when you cancel. 

Can Telstra change my plan?

From time to time we may make changes to your plan, including price and inclusions, or we may move you to a new plan (which may cost more). If we change your plan or move you to a new plan and we reasonably consider that change or move has more than a minor detrimental impact on you:

  • We’ll give you at least 30 days’ notice before making changes or automatically moving you to the closest available plan.
  • If you don’t like the changes or the new plan, you can cancel your plan. If you cancel your plan, you’ll need to pay out the remaining cost of your hardware, accessories or services in full.

Information about pricing

Your first month’s charges

When you start your plan, you will be charged for the first month when you place your order. 

When will I pay?

You make an initial payment when you order this plan. The monthly plan charge (see above table) is charged in on the same day each month when you service is connected. You can view your upcoming payment dates in the My Telstra app.

I already have a Service with Telstra

If you already have an existing Service(s) which you pay for using AutoPay, when you add another Service, your first monthly payment for the new Service will start on your upcoming AutoPay monthly payment date for your existing Service, after your new Service has been connected.

If you have an existing Service(s) for which you receive a bill, when you add another Service, your first monthly payment for the new Service will start on the first day of your billing cycle for your existing Service, after your new Service has been connected.

How do I pay?

You’ll need to pay for this plan via AutoPay from a credit or debit card (Visa, MasterCard or American Express) or a bank account. See our Direct Debit Payment Terms for more details.

Priority Assistance

Available for diagnosed, life-threatening medical conditions where access to a Home Phone service is essential. Connection will occur within 24 hours for urban and rural areas, or 48 hours for remote areas.

This service includes professional installation of your Telstra Smart Modem, battery backup power supply or a Priority Assistance Handset if you have opted for one, and your wifi devices. Not available on nbn Fixed Wireless or Telstra 4G Fixed Wireless.

Charges for other work we may do for you

From time to time, your service may require additional connection, maintenance repair work. If that occurs, the following additional charges may apply. We will let you know before you incur the charge. You can cancel or reschedule a Tech Pro home appointment via our contact centres or stores - if you cancel within 24 hours of the appointment, you will be charged the Call Out Fee but the Service Fee will be refunded.

 

 

Call Out Fee

Service Fee

Tech Pro Home Call Out

$180 (Business Hours)

 

$50 Set Up Plus

Connects your Telstra Smart Modem and Wi-Fi devices, including a performance and coverage check.

Tech Pro Home Agreed Call Out

$180 (Business Hours)

$250 (Evenings & Weekends)

$50 Optimise & Restore

Tech Pro Home Incorrect Call Out

$180

 

Fee For Service

Labour (per person per 15 minutes)

Materials

Labour $40 / 15 mins (Business Hours)

$58 (Evenings & Weekends)

You will be charged for any materials used.

 

Need help? We're here for you.

Visit telstra.com/contactus for our support options. Call 13 20 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

Complaints

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.  This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms

White Pages is a registered trade mark of Thryv Australia Pty Ltd. nbn™, nbn co and other nbn™ logos and brands are trademarks of nbn co limited and used under licence.

MOSB2308-Wed Nov 01 00:00:00 AEDT 2023