Having trouble paying your bill?

We've got some options for you to stay connected.

I need more time

Need more time to pay? Fill out a payment extension request form.

I need another way to pay

We have payment options that may help make paying your bill easier.

I can't pay my bill

We're here if you'd like to discuss your situation with us. Call us on 13 22 00 (Monday to Friday, 8am – 5pm) and say “financial hardship” or contact us.
Learn more.

Financial hardship FAQs

Need more help?

CrowdSupport

Have a question about financial hardship? Ask our Customer Forum.


Go to CrowdSupport external link

Contact us

Prefer to talk to someone over the phone? We're here to answer your questions.


Contact us

Find a store

Find your nearest Telstra store or Wi-Fi hotspot.


Find a store external link