Financial hardship support
Supporting you and keeping you connected
We’re here for you when you need a little help.
Supporting you in many different ways
We are committed to helping you during these difficult times.
Suspend and resume services

Experiencing financial difficulties
If you’re experiencing difficulties paying your bill, you can call us to discuss your situation on 13 22 00 and say "financial hardship" (Monday to Friday, 8am – 5pm AEST).
As part of our Financial Hardship Policy (PDF) we have a range of flexible options we can discuss with you.
If you’re experiencing difficulties paying your bill, you can call us to discuss your situation on 13 22 00 and say "financial hardship" (Monday to Friday, 8am – 5pm AEST).
As part of our Financial Hardship Policy (PDF) we have a range of flexible options we can discuss with you.

Financial Counsellor assistance
If you’re experiencing more serious financial difficulties, you may also wish to seek free and independent advice from a community Financial Counsellor.
You can talk to a Financial Counsellor by calling the National Debt Helpline on 1800 007 007 between 9.30am – 4.30pm Monday to Friday. You’ll be transferred to the service for your state.
You can also visit MoneySmart.gov information to find your nearest a Financial Counsellor.
Our access for everyone program and community partners
We understand that access to communications is vital. That's why our Access for Everyone programs provide services for people doing it tough.
We also work in partnership with over 2000 community agencies across Australia, including The Salvation Army, St Vincent de Paul Society and Anglicare Australia. These partners may be able to help you with your bill or may be able to provide you with a calling card or Pre-Paid credit if you have no other way to communicate with others.