Having trouble paying your bill?

We've got some options for you to stay connected.

I need more time

Need more time to pay? Fill out a payment extension request form.

I need another way to pay

We have payment options that may help make paying your bill easier.

I can't pay my bill

We're here if you'd like to discuss your situation with us. Call us on 13 22 00 (Monday to Friday, 8am – 5pm) and say “financial hardship” or contact us.
Learn more.

Financial hardship FAQs

Need more help?


Have a question about financial hardship? Ask our Customer Forum.

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