How we’re supporting you during COVID-19
No late fees and bill assistance
We’re not charging late fees during COVID-19 and If a bill comes in and it's going to be hard to pay, we can help. We offer flexible payment options if you're experiencing difficulties.
Discount for JobSeekers
We will be offering a discount for our eligible consumer and small business customers currently receiving the JobSeeker payment.
$30 2GB value mobile offer
We ‘re offering a $30/month Value Mobile Offer to customers with a valid eligible Health Care Card or Pensioner Concession card.
Connected family internet offer
We want to help everyone at home stay connected. That’s why we're offering discounted internet for 12 months to low income families receiving Family Tax Benefit Part A or Part B.
Australian Government support during COVID-19
The Australian Government has announced a range of support packages during COVID-19.
Open to eligible employers to support businesses.
Support for eligible Australians looking for work.
Support and services for financial decisions
MoneySmart, run by the Australian Government and ASIC, provides information and tools to help you with your financial decisions during COVID-19.
Experiencing financial difficulties
Need to talk to us?
Financial Counsellor assistance
If you’re experiencing more serious financial difficulties, you may also wish to seek free and independent advice from a community Financial Counsellor.
You can also visit MoneySmart.gov information to find your nearest a Financial Counsellor.
Our access for everyone program and community partners
We understand that access to communications is vital. That's why our Access for Everyone programs provide services for people doing it tough.
We also work in partnership with over 2000 community agencies across Australia, including The Salvation Army, St Vincent de Paul Society and Anglicare Australia. These partners may be able to help you with your bill or may be able to provide you with a calling card or Pre-Paid credit if you have no other way to communicate with others.
Financial hardship FAQs
Need more help?
Have a question about financial hardship? Ask our Customer Forum.
Prefer to talk to someone over the phone? We're here to answer your questions.
Find a store
Find your nearest Telstra store or Wi-Fi hotspot.