Apply for Payment Assistance
Take a few moments to fill out the form below, so we can better understand your situation. Once we’ve received your request, we will send you a written confirmation that includes a unique reference number.
We’ll assess your application as soon as we can and contact you within 7 business days to advise of the outcome of your request. We’ll update you if it’s taking longer than expected. You can also view a copy of our Payment Assistance Policy for more information.
We’ll assess your application as soon as we can and contact you within 7 business days to advise of the outcome of your request. We’ll update you if it’s taking longer than expected. You can also view a copy of our Payment Assistance Policy for more information.
If you’re unable to complete this form and would like assistance to make an application for payment assistance, we recommend:
- Messaging us (Monday to Friday, 7:30am – 9pm AEST; Saturday to Sunday, 9am – 7pm AEST)
- Call us and say 'payment assistance' (Monday to Friday 8am - 6:30pm AEST)
- If you have a personal account: call 13 22 00
- If you have a business account: call 13 20 00
- Visit our Payment Assistance page.
- There are ways we can help victim-survivors of domestic or family violence, and we also have a specialist team you can contact on 1800 452 566.