Apply for payment assistance
Need help with your application?
Our Payment Assistance Policy (PDF, 277KB) outlines information for you to consider before applying for payment assistance. You can also visit our Payment Assistance page to explore more options.
Who to contact
You'll need to contact us using one of the methods below if you're an authorised contact applying on behalf of the account owner, or if you need immediate support:
- Message us in My Telstra. Monday to Sunday 7:30am – 12am (Midnight) AEST.
- Call us and say 'payment assistance' between Monday to Friday 8am – 6:30pm AEST.
- Visit us in store. Find your nearest store.
Are you in immediate danger or need help right now? Call 000
There are ways we can help victim-survivors of domestic or family violence, and we also have a specialist team you can contact on 1800 452 566.
Not the account owner? Contact us.
You'll need to contact us if you're applying on behalf of the account owner.