Request a Business Payment Extension
The Smart Modem has a built-in 4G SIM, so if there is an outage, it can switch to our 4G mobile network within minutes.
We aim to process your request as soon as possible, however, if this form is submitted after 7pm it may take us up to one additional business day. Also, please note that any payment extension applies to the entire account balance, not just the overdue amount. Note: We won't be charging late payment fees or suspending services for bills that become overdue between 19 March and 30 June 2020.