Request a Business Payment Extension

The Smart Modem has a built-in 4G SIM, so if there is an outage, it can switch to our 4G mobile network within minutes.

We aim to process your request as soon as possible, however, if this form is submitted after 7pm it may take us up to one additional business day. Also, please note that any payment extension applies to the entire account balance, not just the overdue amount. Note: We won't be charging late payment fees or suspending services for bills that become overdue between 19 March and 30 June 2020.

Do you usually use direct debit to pay your bill? Please select any one option below. Required field.

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Required field. Invalid entry. Email must be in the format of "user@example.com".

Required field. Invalid entry. Email must be in the format of "user@example.com".

Invalid entry. Contact number must be at least 6 digits.

This can be found on your latest Telstra bill.

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Please enter date in dd/mm/yyyy

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This is an 11-digit number.

Required field. Invalid number. The ABN entered is not recognised.

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