Community & environment
Access for everyone
We know how important it is to stay in touch with the people you love during tough times. And because everyone’s circumstances are different, we offer a range of service options to help keep you and your family members connected.
About the program
The Access for Everyone program was designed to assist people on a low income, or facing financial hardship, maintain telecommunications access.
We have a range of measures to improve the affordability of telecommunications. This includes our InContact service, improved billing and pricing options, and the Pensioner Discount Scheme.
Our Access for Everyone Low-Income Package and Marketing Plan identifies those in need and matches products and services to help them maintain access to communications.
Community programs - access for everyone
Products and solutions
Working together to help one another
Working with representatives from Australian community welfare agencies, we’ve established the Low Income Measures Assessment Committee (LIMAC), an independent body that gives advice on how best to support customers on low incomes.
LIMAC and Telstra regularly commission independent research among low-income customers. These research reports can be made available for use in non-commercial academic or social research.