We know how important it is to stay in touch with the people you love during tough times. And because everyone’s circumstances are different, we offer a range of service options to help keep you and your family members connected.
About the program
The Access for Everyone program was designed to assist people on a low income, or facing financial hardship, maintain telecommunications access.
We have a range of measures to improve the affordability of telecommunications. This includes our InContact service, improved billing and pricing options, and the Pensioner Discount Scheme.
Our Access for Everyone Low-Income Package and Marketing Plan identifies those in need and matches products and services to help them maintain access to communications.
Staying safely connected
Everyone uses their phone differently. We offer a variety of services tailored to help you stay in control of the amount you spend on your services.
People with a disability
We’re dedicated to making communication accessible and affordable to all our customers with a disability, including older or disadvantaged customers.
Remote indigenous communities
We’re committed to making our products and services affordable and accessible to people who live in remote indigenous communities.
Working together to help one another
Working with representatives from Australian community welfare agencies, we’ve established the Low Income Measures Assessment Committee (LIMAC), an independent body that gives advice on how best to support customers on low incomes.
LIMAC and Telstra regularly commission independent research among low-income customers. These research reports can be made available for use in non-commercial academic or social research.