We know how important it is to stay in touch with the people you love during tough times. And because everyone’s circumstances are different, we offer a range of service options to help keep you and your family members connected.

About the program

The Access for Everyone program was designed to assist people on a low income, or facing financial hardship, maintain telecommunications access.

We have a range of measures to improve the affordability of telecommunications. This includes our InContact service, improved billing and pricing options, and the Pensioner Discount Scheme.

Our Access for Everyone Low-Income Package and Marketing Plan identifies those in need and matches products and services to help them maintain access to communications.


Products and solutions

Explore the categories below to find products and solutions to suit your needs. You can also check our A-Z Products & Solutions listing.You can also check our A–Z Products & Solutions listing.


Staying safely connected

We understand how upsetting unwanted calls can be. If you need advice on minimising these calls, we have some suggestions.

Find out more





Affordable options

Everyone uses their phone differently. We offer a variety of services tailored to help you stay in control of the amount you spend on your services.

Find out more


People with a disability

We’re dedicated to making communication accessible and affordable to all our customers with a disability, including older or disadvantaged customers. 

Find out more


Remote indigenous communities

We’re committed to making our products and services affordable and accessible to people who live in remote indigenous communities.

Find out more


Working together to help one another

Working with representatives from Australian community welfare agencies, we’ve established the Low Income Measures Assessment Committee (LIMAC), an independent body that gives advice on how best to support customers on low incomes.

Australian Council of Social Service (ACOSS)

Jobs Australia

Council on the Ageing (COTA)

The Salvation Army

National Shelter

The Smith Family

Anglicare Australia

Department of Social Services

St Vincent de Paul Society


LIMAC and Telstra regularly commission independent research among low-income customers. These research reports can be made available for use in non-commercial academic or social research.

View reports


Help is only a call awayYou can discuss your situation any time of the day or night. Just call 13 22 00 and say “payment options”.