Access for everyone

Suggestions to stay safely connected

• Register on the Australian Government’s Do Not Call Register
• Add Telstra’s Calling Number Display – see who’s calling you, before you answer
• Telstra’s Call Guardian 301 Handset – Blocks unwanted calls
• Remove your number from any telemarketing databases that you may be subscribed to
• Consider a Silent Line – Telstra offers a fee exemption for eligible people who face a personal safety threat
• Read our Cyber Safety tips
• Telstra Safe Connections – Helping women impacted by domestic violence

We recognise that sometimes unforeseen events in your life may affect your ability to pay for services you have used. We offer a range of payment and service options so you can stay connected:

• Extension of time to pay
• InContact
• MessageBox
• Telstra Bill Assistance Program
• Telstra Financial Hardship Policy
• Telstra Calling Card Program
• Telstra self-serve

Affordability options

• Bill payment
• Call Barring
• Call Control
• Centrepay
• Government Telephone Allowance
• InContact
• Manage your calls / SMS / MMS
• Manage your data
• Telstra Pensioner Discount

People with a disability

For information about our products, services and initiatives for customers with disability view our disability services content.

• Billing choices
• Centrepay
• Disability Equipment Program
• Government Telephone Allowance
• Priority Assistance
• Telstra Pensioner Discount

Remote indigenous communities

• Centrepay
• Government Telephone Allowance
• Indigenous Communities Hotline
• Payphones and community phones
• Telstra Pensioner Discount
• Telstra Calling Card Program