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When you have a client experiencing financial crisis or at a disadvantage – you may be able to offer help through our Access for Everyone Programs.

Through these programs, we offer a range of specially tailored products and services which eligible not-for-profit community organisations are invited to apply for.

Access for Everyone is our way of helping everybody in the community stay connected, whatever their circumstances.

The Telstra Bill Assistance Program is aimed at assisting people who are experiencing financial difficulty and are having a problem paying their Telstra bill.

Participating community agencies are able to provide clients with a Telstra Bill Assistance Certificate of a fixed amount to pay towards their Telstra bill.

Telstra funds the program and participating Community Agencies distribute the program on Telstra's behalf.

How does an agency join the Telstra Bill Assistance Program?

To be eligible to join, agencies must:

  • directly receive Commonwealth and / or State emergency relief funding and/or provide material aid/ financial cash relief assistance as a normal part of their operation based on a careful assessment of client needs
  • be an incorporated not-for-profit body.

To apply, contact the lead administrative Community Agency in your State. Refer to the List of State Contacts.

How does an agency order more pre-paid envelopes?

Complete and return the envelope re-order form.

The Telstra Calling Card Program is aimed at assisting people in a crisis situation who have no other means of communication to stay connected.

The program provides eligible people, including those who are homeless or transient, experiencing financial hardship or are in a crisis situation, with access to a Telstra Phonecard.

Telstra funds the program and participating Community Agencies distribute the Phonecards on our behalf.

How does an agency join the Telstra Calling Card Program?

To be eligible to join, agencies must:

  • be an incorporated not-for-profit body
  • provide material aid/financial assistance as a normal part of their operation based on a careful assessment of client needs.

To apply, complete and return the Agency agreement form (PDF, 190KB).

How does an agency order more Phonecards?

Complete and return the Calling Card order form (PDF, 71KB).

For eligible Homelessness and Domestic Violence agencies, we offer a Telstra Top-up Program (in conjunction with our community partner Infoxchange) to address immediate crisis situations when a Telstra pre-paid mobile handset is the customer’s only suitable means of communication.

To find out more, please visit Infoxchange.

The Sponsored Access Program aims to provide a secure phone service in short term crisis accommodation properties for people in crisis who seek emergency shelter.

Eligible not-for-profit organisations can apply for a Sponsored Access service which allows incoming calls (except reverse charge calls). Outgoing calls are restricted to triple zero (000) and Telstra service and faults.

You may also be able to call some of the services set out in the ‘Advice and Assistance’ section at the front of your local White Pages® directory, if they are free-to-call numbers. Other outgoing calls can be made using a Telstra PhoneAway® card.

Who can apply?

Registered Charities or not-for-profit community organisations who:

  • provide short term crisis accommodation; and
  • is an owner of a property; and
  • is a nationally registered Community Housing Provider under the National Regulatory System Community Housing.

Eligible organisations can apply for one Sponsored Access service per property.

The service will be connected in the name of the not-for-profit organisation that owns the property, not in the names of individual clients residing at the property.

As part of the Sponsored Access program, the Sponsored Access service may, upon request, be implemented as a silent line, free of charge (connection charges may apply).

How does an agency connect / modify / cancel a Sponsored Access service?

The community organisation responsible for the CAP property can apply for a maximum of one Sponsored Access Service per property, by completing the Sponsored Access Enquiry Form.

Sponsored Access enquiry form

Helping women impacted by domestic violence to stay safely connected

Telstra has partnered with the Women’s Services Network (WESNET), Australia’s peak body for domestic and family violence services, to help women impacted by domestic violence to stay safely connected. Telstra will provide smartphones, pre-paid credit and information on the safe use of technology to WESNET who will distribute them to partner agencies across the country that work directly with clients impacted by domestic violence.

If you or someone you know is experiencing domestic violence:

  • In an emergency call the police on 000
  • Call 1800 RESPECT (1800 737 732) to speak to a trained counselor from the National Sexual Assault, Domestic and Family Violence Counseling Service
  • Access online counseling through 1800 Respect
  • Consider having an unlisted number – there is no fee for an unlisted service.

For resources: