Community & environment

We're here to help at all times

We value our community and want it to thrive. Explore how we're helping our community and environment.

Helping our community

Living with a disability

Almost 1 in 5 Australians identify as living with disability. So, we're committed to ensuring our products are accessible and inclusive of everyone. 

First Nations Australians

We're helping our First Nations customers be better connected. We've got a dedicated service team and other resources to support you.

Rural and regional

When you're living or working in some of Australia's most remote areas, staying connected can be a matter of life and death.

Community programs

Helping you stay connected regardless of age, income, ability or location.


We encourage our people to volunteer and support the issues that matter to our community.

Awards, grants and sponsorships

We support the community and celebrate its achievements.

Chief Customer Advocate

Providing an independent voice, championing customers in vulnerable circumstances, and holding Telstra to account.

Building digital skills

Learning Digital

We’re helping all Australians build their digital skills so they can become better connected and thrive in this digital world.

Tech Savvy Seniors

Helping you learn new ways to stay connected with your loved ones and brush up on your online skills. It's never too late.

Helping the environment

Electromagnetic energy

As we continue our rollout of 5G technology around Australia, we're committed to sharing information on our real-world tests of 5G electromagnetic energy (EME) levels.


We're determined to reduce our environmental impact and to help our customers reduce theirs. We want everyone to thrive in a digital world and our environment strategy is key to achieving this.


Every year we publish a Sustainability Report with information on sustainability issues that matter to our business and our stakeholders. 

Sustainability newsletter

Our sustainability strategy focuses on the issues that are most important for our business and the areas in which we have the expertise to make a meaningful impact. Want to learn more about sustainability at Telstra?

Community Services FAQs

We don’t back unsolicited proposals for funding.  If you’ve got a social impact project you want to get off the ground, you may be able to get help through the great tools we’ve invested in through the Telstra Foundation.

Yes, there's a range of phones and other devices available through our disability equipment program that can help you. You can contact the Disability Enquiry Hotline for more information: 

We're here to help when times are tough

We have a range of support services to help you through difficult times. 

Rather get in touch? Let's get you connected

Online help & support

Find answers to your frequently asked questions.

My Telstra app

View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.

Multilingual support

Speak with us in your preferred language. We've got you covered.