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Accessibility equipment
Accessibility equipment available from Telstra
We have a range of home phones with accessible features that may help you if you have specific needs. These products are generally available to you as a Telstra customer, although some have specific eligibility requirements.
Choose from our accessible products
Choose from our accessible home phones or text telephones/Teletypewriter (TTY).
Telstra Easy Control – Corded Desktop White
Accessibility needs: Hearing, Vision, Dexterity, Cognition
Basic corded phone with large keypad and display.
Hearing
- Visual alerts for incoming calls
- In-built hearing aid coupler
- Adjustable hearing and ring volume control
Vision
- High contrast mode
- Key numbers in standard layout
- Key press – vibration or click
- Voice control/personal assistant
Dexterity/physical
- Flat back for tabletop operation
- Guarded/recessed keys
- Physical dialling keys
- Speaker-phone option for hands free
- Voice control/personal assistant
Cognition
- Basic operation
General
- Operating System: DECT / PSTN
- Segment: Consumer
- Support & Faults: 132200
- Colours: White (TELEASYCCL)
Physical Attributes
- Dimensions (mm): 155 x 160 x 21.5
- Weight (g): 155
Other Specifications
- Phonebook Memory: 50
- Speaker-phone: Yes
- Button Size: Large
- Other: Access to voice messages via MessageBank
Telstra Easy Control – Cordless Phone White
Accessibility needs: Hearing, Vision, Dexterity, Cognition
Basic single cordless phone with a location free base for setup anywhere in the home.
Hearing
- Visual alerts for incoming calls
- Loud in-call volume (up to 18 decibels)
- Ringer on base and handset
- Australian hearing aid T-Coil compatible
Vision
- Key marker – raised number ‘5’
- Key numbers in standard layout
Dexterity/physical
- Automatic answer
- Guarded/recessed keys
- Physical dialling keys
- Speaker-phone option for hands free
Cognition
- Basic operation
General
- Operating System: DECT / PSTN
- Segment: Consumer
- Support & Faults: 132200
- Colours: White (TELEASYCCL)
Physical Attributes
- Dimensions (mm): 168 x 50 x 20.5
- Weight (g): 135
Other Specifications
- Phonebook Memory: 100
- Speakerphone: Yes
- Button Size: Standard
- Other: Access to voice messages via Messagebank and connect up to 5 handsets.
Teletypewriters or text telephones are only available through our Disability Equipment Program for eligible Telstra customers. To be eligible, users need to be unable to use a standard telephone handset.
Text telephone – Ultratec Superprint 4425
Accessibility needs: Hearing, Vision, Speech, Dexterity
This product is a teletypewriter or text telephone with built-in printer and other communication features to help people with hearing or speech difficulties.
To enquire about availability and pricing for rent, contact our dedicated team.
Hearing
- Visual alerts for incoming calls
- Prints conversations
Vision
- High contrast mode
Speech
- Use text instead of voice
- Connects to the National Relay Service
Dexterity/physical
- Automatic answer
- Flat back for tabletop operation
- Physical dialling keys
- Sticky keys – allows typing with one finger
- Turbo code communication that send and receives as fast as you can type
- Voice announcer tells callers to use a TTY or dial the relay service and gives the relay number
- Auto answer answers calls while you're away and plays back messages when you return or when you call from another TTY
- Enough memory to save hundreds of memos and telephone numbers
- Normal, bold or wide print sizes.
Uniphone 1150TM
Accessibility needs: Hearing, Vision, Dexterity
This product is an amplified telephone that is suitable for both standard phone and TTY users as it combines TTY and telephone features.
To enquire about availability and pricing for rent, contact our dedicated team.
Hearing
- The handset includes a hearing aid coupler
- Volume control
- Visual alerts for incoming calls
- Conversations output on TTY display
- Speak and read with in-built telephone handset
Vision
- Automatic answer
- Type and listen with in-built telephone handset
Dexterity/physical
- Automatic answer
- Flat back for tabletop operation
- Turbo Code automatically sends and receives messages as fast as you can type
- ASCII code capability to communicate with computer modem
- Takes TTY messages when you’re unavailable
- Built-in memory to review your TTY conversation.
Order or enquire about an accessible product
To speak to our dedicated team, call or email us.
More information on our commitment to accessibility and inclusion
Telstra
Screen reader for email
Find out how to set up the screen reader accessibility tool for email. It varies depending on the device you are using to access your emails. Check our help and support pages to find the right one for you.
External
Accessible Telecoms
Get an up-to-date guide to mainstream and assistive telecommunication products to help you.
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Online help & support
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National Relay Service (NRS)
If you're a TTY user or have difficulty with speech or hearing, call the NRS.
Reach out to us
We're here to answer your questions.