Online accessibility

Helping connect more people to our website

Find out how we've made our website more accessible.

Our website is compatible with assistive technology

To make sure you can access our services online, our web pages are compatible with many assistive technologies you may already use.

If you're: neurodiverse or experience cognitive difficulty

If you find our website too busy, there are ways to reduce moving content depending on the device you're using, you can try:

macOS: Stop or reduce on-screen motion on Mac
iOS: Reduce screen motion on your iPhone, iPad, or iPod touch
Windows 11 and 10: Make it easier to focus on tasks in Windows
Android (Samsung, Pixel, etc.): Change text & display settings in Android

You may also benefit from the use of high contrast mode, dark mode if available and colour inversion for:

macOS: Change Display settings for accessibility on Mac
iOS: Use display and text size preferences on your iPhone, iPad, and iPod touch
Windows 11 and 10: Turn high contrast mode on or off in Windows
Android (Samsung, Pixel, etc.): Change text & display settings in Android

If you're: Deaf or hard of hearing

We understand that if you’re Deaf or hard of hearing, you may need assistance to communicate and access information online.

Our website is compatible with:

Captions for video/audio content
Speech to text technology

If you're: blind or have low vision

Not everyone has the same vision and it can change as we age or as we're exposed to other factors in our environment. No matter what your level of vision, there are tools that can help you access content online:

Text resizing on:
- Chrome: Change text, image & video sizes (zoom)
- Firefox: Font size and zoom - increase the size of web pages
- Microsoft Edge: Make text larger
- Safari: Zoom in on webpages in Safari on Mac
Change text and display settings on:
- MacOS: Change Display settings for accessibility on Mac
- iOS: Use display and text size preferences on your iPhone, iPad, and iPod touch
- Windows 11 and 10: View display settings in Windows
- Android (Samsung, Pixel, etc.): Change text & display setting in Android
Desktop, portable and wearable Magnifiers
You may even find a screen reader will help

If you have limited dexterity or mobility challenges

If you're having problems with dexterity or mobility, there are a range of assistive devices and software that may help you access information online:

Hand sticks, head wands and mouth sticks that you can use to tap the keys on the keyboard
Large trackball mouse that can be easier to use if you experience tremors and can even be used with your foot if necessary. Microsoft has an adaptive mouse
One handed and adaptive keyboards
Voice recognition software like:
- iOS: Voice Control
- Android: Voice Access

If you have difficulty with speech

If you find speech difficult, you can communicate in other ways that don't rely on voice. For example:

Message us online
Use a teletypewriter (TTY)
Use the National Relay Service

Designing our accessible website

We know how important it is for you to be able to access the information you are looking for online. This is why we take accessibility seriously and commit to making sure the content on our website is clear, simple and brief.

We're working towards the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard through: