Online accessibility

Helping connect more people to our website

Find out how we've made our website more accessible.

Our website is compatible with assistive technology

To make sure you can access our services online, our web pages are compatible with many assistive technologies you may already use. 

If you're: neurodiverse or experience cognitive difficulty

If you find our website too busy, there are ways to reduce moving content depending on the device you're using, you can try:  

You may also benefit from the use of high contrast mode, dark mode if available and colour inversion for:

If you're: Deaf or hard of hearing

We understand that if you’re Deaf or hard of hearing, you may need assistance to communicate and access information online.

Our website is compatible with:

  • Captions for video/audio content
  • Speech to text technology

If you're: blind or have low vision

Not everyone has the same vision and it can change as we age or as we're exposed to other factors in our environment. No matter what your level of vision, there are tools that can help you access content online:

If you have limited dexterity or mobility challenges

If you're having problems with dexterity or mobility, there are a range of assistive devices and software that may help you access information online:  

  • Hand sticks, head wands and mouth sticks that you can use to tap the keys on the keyboard
  • Large trackball mouse that can be easier to use if you experience tremors and can even be used with your foot if necessary. Microsoft has an adaptive mouse 
  • One handed and adaptive keyboards
  • Voice recognition software like:

If you have difficulty with speech

If you find speech difficult, you can communicate in other ways that don't rely on voice. For example:

Designing our accessible website

We know how important it is for you to be able to access the information you are looking for online. This is why we take accessibility seriously and commit to making sure the content on our website is clear, simple and brief.

We're working towards the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard through:

Our language

  • We use simple language – we write how we speak
  • We use shorter blocks of text
  • We avoid using jargon where we can and explain it when we can't
  • We use heading levels so you can find the topic you are looking for.

Our content

  • We use images to support and break up content
  • We describe our images
  • We avoid the use of animations
  • We audio describe and caption our video content.

Our layouts

  • We use simple page layouts
  • We use strong colour contrasts to make sure that text is clear to read
  • We manage the use of white space.

Rather get in touch? Let's get you connected

National Relay Service (NRS)

If you're a TTY user or have difficulty with speech or hearing, call the NRS.

Contact us

We're here and ready to help. You can get in touch online, on the phone or in person.

My Telstra app

View your services, pay your bill, troubleshoot tech issues and contact us via messaging.

Online help & support

Find answers to your frequently asked questions.