Online accessibility
Helping connect more people to our website
Find out how we've made our website more accessible.
Our website is compatible with assistive technology
To make sure you can access our services online, our web pages are compatible with many assistive technologies you may already use.
If you're: neurodiverse or experience cognitive difficulty
If you find our website too busy, there are ways to reduce moving content depending on the device you're using, you can try:
- macOS: Stop or reduce on-screen motion on Mac
- iOS: Reduce screen motion on your iPhone, iPad, or iPod touch
- Windows 11 and 10: Make it easier to focus on tasks in Windows
- Android (Samsung, Pixel, etc.): Change text & display settings in Android
You may also benefit from the use of high contrast mode, dark mode if available and colour inversion for:
- macOS: Change Display settings for accessibility on Mac
- iOS: Use display and text size preferences on your iPhone, iPad, and iPod touch
- Windows 11 and 10: Turn high contrast mode on or off in Windows
- Android (Samsung, Pixel, etc.): Change text & display settings in Android
If you're: Deaf or hard of hearing
We understand that if you’re Deaf or hard of hearing, you may need assistance to communicate and access information online.
Our website is compatible with:
- Captions for video/audio content
- Speech to text technology
If you're: blind or have low vision
Not everyone has the same vision and it can change as we age or as we're exposed to other factors in our environment. No matter what your level of vision, there are tools that can help you access content online:
- Text resizing on:
- Chrome: Change text, image & video sizes (zoom)
- Firefox: Font size and zoom - increase the size of web pages
- Microsoft Edge: Make text larger
- Safari: Zoom in on webpages in Safari on Mac
- Change text and display settings on:
- MacOS: Change Display settings for accessibility on Mac
- iOS: Use display and text size preferences on your iPhone, iPad, and iPod touch
- Windows 11 and 10: View display settings in Windows
- Android (Samsung, Pixel, etc.): Change text & display setting in Android
- Desktop, portable and wearable Magnifiers
- You may even find a screen reader will help
If you have limited dexterity or mobility challenges
If you're having problems with dexterity or mobility, there are a range of assistive devices and software that may help you access information online:
- Hand sticks, head wands and mouth sticks that you can use to tap the keys on the keyboard
- Large trackball mouse that can be easier to use if you experience tremors and can even be used with your foot if necessary. Microsoft has an adaptive mouse
- One handed and adaptive keyboards
- Voice recognition software like:
- iOS: Voice Control
- Android: Voice Access
If you have difficulty with speech
If you find speech difficult, you can communicate in other ways that don't rely on voice. For example:
- Chat with us online
- Use a teletypewriter (TTY)
- Use the National Relay Service
Designing our accessible website
We know how important it is for you to be able to access the information you are looking for online. This is why we take accessibility seriously and commit to making sure the content on our website is clear, simple and brief.
We're working towards the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard through:
Our language
- We use simple language – we write how we speak
- We use shorter blocks of text
- We avoid using jargon where we can and explain it when we can't
- We use heading levels so you can find the topic you are looking for.
Our content
- We use images to support and break up content
- We describe our images
- We avoid the use of animations
- We audio describe and caption our video content.
Our layouts
- We use simple page layouts
- We use strong colour contrasts to make sure that text is clear to read
- We manage the use of white space.
Rather get in touch? Let's get you connected
Online help & support
Find answers to your frequently asked questions.
Sign in to the My Telstra app
View your services, pay your bill, troubleshoot tech issues, contact us via chat and much more.
National Relay Service (NRS)
If you're a TTY user or have difficulty with speech or hearing, call the NRS.
Reach out to us
We're here to answer your questions.