Support in times of need
We're here to help when times are tough
We have a range of support services to help you through difficult times.
Helping you when times are tough
Depending on your level of urgency, we have flexible options that can help keep you connected.
Domestic and family violence support
If you're experiencing domestic and family violence, we can help you stay safely connected.
Priority Assistance
If you or someone living with you depends on a functioning home phone due to a life-threatening medical condition, we prioritise the repair.
Disaster support
When Australians face disaster, we're here to help keep you connected. We offer immediate support during a disaster and support during your disaster recovery.
Critical illness support
Helping you manage the Telstra services of someone experiencing critical illness.
When someone dies
We're here to help you take care of your loved one's account in the event of a death or critical illness.
Rather get in touch? Let's get you connected
Online help & support
Find answers to your frequently asked questions.
Sign in to the My Telstra app
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.
Multilingual support
Speak with us in your preferred language. We've got you covered.
Reach out to us
We're here to answer your questions.