Support in times of need
We're here to help when times are tough
Financial assistance
Helping you stay connected when you're finding it hard to pay. We have a range of flexible options whether temporary or long-term to help you.
Domestic and family violence support
If you're experiencing domestic and family violence, we can help you stay safely connected.
Priority Assistance
If you or someone living with you depends on a working home phone due to a life-threatening medical condition, we prioritise the repair.
Disaster assistance
When Australians face disaster, we're here to help you stay connected. We have assistance packages for both short-term and long-term support.
Critical illness support
Helping you manage the Telstra services of someone experiencing critical illness.
When someone dies
We're here to help you take care of your loved one's account in the event of a death or critical illness.
Community & environment
We value our community and want it to thrive. Find out how we're helping our community and environment.
Rather get in touch? Let's get you connected
Online help & support
Find answers to your frequently asked questions.
My Telstra app
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.
Multilingual Support
Speak to us in your preferred language. We've got you covered.