Support in times of need

We're here to help when times are tough

We have a range of support services to help you through difficult times.

Helping you when times are tough

Depending on your level of urgency, we have flexible options that can help keep you connected.

Domestic and family violence support

If you're experiencing domestic and family violence, we can help you stay safely connected.

Priority Assistance

If you or someone living with you depends on a functioning home phone due to a life-threatening medical condition, we prioritise the repair.

Disaster support

When Australians face disaster, we're here to help keep you connected. We offer immediate support during a disaster and support during your disaster recovery.

Critical illness support

Helping you manage the Telstra services of someone experiencing critical illness.

When someone dies

We're here to help you take care of your loved one's account in the event of a death or critical illness.

Rather get in touch? Let's get you connected

Online help & support

Find answers to your frequently asked questions.

My Telstra app

View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.

Multilingual support

Speak with us in your preferred language. We've got you covered.