InContact is a limited fixed home service. It allows incoming calls but restricts outgoing calls to certain numbers.
InContact has no monthly access charge and can be used to receive calls (except reverse charge calls) and make calls to emergency numbers (such as triple zero (000)), Telstra customer service, selected service difficulties and faults numbers and all 1800 Freecall based services. Other outgoing calls can be made using a Telstra PhoneAway card.
InContact is only available to new, eligible customers for a maximum period of 12 months (except in certain circumstances such as financial hardship or for medical reasons). We may contact you from time to time to verify that you are still eligible for the service.
Customers wishing to apply for an InContact service must meet the eligibility criteria and hold a current, valid and eligible concession card. Eligible concession cards include a Pensioner Concession Card issued by the Australian Government Department of Veterans’ Affairs, Centrelink or the Australian Government Department of Human Services, or a Health Care Card issued by the Australian Government Department of Human Services or Centrelink carrying an eligible payment code.
To find out more call 13 2200.