We provide around 16,800 public payphones throughout Australia to meet the needs of people who are out and about.
We have a universal service obligation to ensure that payphones are reasonably accessible to all people in Australia, no matter where they live or conduct business. We supply, install and maintain our payphones in Australia. We allow for public consultation on the location of payphones and try to resolve any complaints.
We will consult with the general public where we're proposing to either install a new payphone or to remove an existing payphone.
Information regarding current proposals may be accessed by opening the documents attached below. Where no documents are attached under either of the proposal types, that means there are no current proposals.
Public consultation documents
Payphone removal proposal notifications
- Near Swimming Pool, 86 Main Street, Meekatharra, WA 6642
- Outside Shopping Centre, 37 Maidstone Crescent, Exmouth, WA 6707
- Outside Post Office, 63 Loch Street, Derby, WA 6728
- Inside Park, 17 Koolinda Street, Wyndham, WA 6740
- Outside Telephone Exchange, 85 Konkerberry Drive, Kununurra, WA 6743
- Outside Roadhouse, 22 Great Northern Highway, Warmun, WA 6743
- Outside Roadhouse, 4 Forrest Road, Fitzroy Crossing, WA 6765
- Outside 48 Martin Place, Sydney, NSW 2000
- Outside 39 Martin Place, Sydney, NSW 2000
- Outside Shop, 149 Adelaide Street, Brisbane City, QLD 4000
- Near Queen Street Mall, 232 Albert Street, Brisbane City, QLD 4000
- Near Queen Street Mall, 221 Albert Street, Brisbane City, QLD 4000
- Outside the Fields Shopping Centre, 130Peachey Road, Davoren Park, SA 5113
- Outside 20 Miles Street, near Rodeo Drive, Mt Isa City, QLD 4825
- Outside 91 MacAlister Street, Murgon, QLD 4605
- Outside 230 Howick Street, Bathurst, NSW 2795
- Outside 1 Woodriff Street near corner of 396 High Street, Penrith, NSW 2750
- Outside Botany Post Office, 2 Banksia Street, Botany, NSW 2019
- Outside 1 Deane Street near Burwood Road, Burwood, NSW 2134
- Outside 38 Campbell Street, Wollongong, NSW 2500
- Outside Shops, 73 Leach Highway, Willagee, WA 6156
- Colebatch Avenue adjacent to Information Centre, Rottnest Island, WA 6161
- Outside Shopping Centre, 55 Murdoch Drive, Greenfields, WA 6210
- Outside Telephone Exchange, 51 Giblett Street, Manjimup, WA 6258
- Outside Post Office, 61 Wee Waa Street, Walgett, NSW 2832
- Outside the Post Office and Telephone Exchange Building, Brisbane Street, Murwillumbah, NSW 2484
- Outside 49 Skinner Street, South Grafton, NSW 2460
- Outside Shops, 75 Park Beach Road near Phillip Street, Coffs Harbour, NSW 2450
- Outside 30 Coondoo Street, Corner of Thongon Street, Kuranda, QLD 4881
- Outside Telephone Exchange, 122 Byrnes Street, Mareeba, QLD 4880
- Outside Shop, 214 Mulgrave Road, Westcourt, QLD 4870
- Outside Park, 6 Shang Street, Mooroobool, QLD 4870
- Outside Post Office, 1 Brasenose Street, Cardwell, QLD 4849
- Outside Taxi Rank Shelter, 281 Shute Harbour Road, Airlie Beach, QLD 4802
- Outside 10 Captain Cook Drive, Corner of Round Hill Road, Agnes Water, QLD 4677
- Outside Telephone Exchange, 130 Cunningham Street, Dalby, QLD 4405
- Outside 98 Grafton Street near Post Office, Warwick, QLD 4370
- Outside Shop, 112 Hoare Street, Manunda, QLD 4870
- Outside White Rock Leisure Park, 23 Skull Road, White Rock, QLD 4868
- Outside 8 Gollogly Lane, Rasmussen, QLD 4815
- Outside Post Office, 58 Elderslie Street, Winton, QLD 4735
- Outside Post Office, 50 Morilla Street, Lightning Ridge, NSW 2834
- Outside Telephone Exchange, 155 Summerland Way, Kyogle, NSW 2474
- Outside 28 Heber Street near Wesley Lane, Moree, NSW 2400
- Outside Telephone Exchange, 45 Cullen Street, Nimbin, NSW 2480
- Outside 69 Ypres Road near Westfield Road, Camillo, WA 6111
- Outside Shop, 227 Great Eastern Highway, Burswood, WA 6100
- Outside Post Office,134 Avon Terrace, York, WA 6302
- Outside Shop, 56 Mitchell Street, Spalding, WA 6530
- Inside Charlie Sappie Park, 49 Knight Terrace, Denham, WA 6537
- Outside 51 Hepburn Street, Corner of Richardson Street, Mt Magnet, WA 6638
Payphone relocation proposal notifications
- Outside 504 Mt Alexander Road, Ascot Vale, VIC 3032
- Outside Ballina Swimming Pool, 4 River Street, Ballina, NSW 2478
- Outside 40 Jacka Boulevard, St Kilda, Vic 3182
- Outside Lot 2 O'Brien Road near Cheviot Street, Smithfield, QLD 4878
Payphone installations proposal notifications
The following process and timeframes will apply where Telstra has made a final decision about the proposed installation or removal of a payphone:
If you disagree with Telstra's decision, you must lodge a complaint with Telstra about that decision within 20 working days from the date when Telstra provided its written notification of the final decision.
We will provide an acknowledgement and a complaint reference number within 5 working days of receiving the complaint.
Telstra will provide a response, in writing, to the complaint within 20 working days of receiving the complaint.
If the complaint is in relation to a decision to remove a payphone, then it must relate to a decision where the removal would result in no other payphone remaining at that location.
If you are dissatisfied with Telstra's response to the complaint in relation to a final decision regarding a payphone removal proposal, you may lodge an objection with the ACMA within 10 working days from when Telstra provides its written response to that complaint.
Complaints may be made by:
Telstra Payphone Siting Manager
Locked Bag 4850, Melbourne Vic 3001
Phone during business hours:
Payphone enquiry line
1800 011 433, Option 2 (free call from fixed phones)
For information about making an enquiry or lodging a complaint in a language other than English, please visit our Multicultural services.