Payphone services
We provide around 16,800 public payphones throughout Australia to meet the needs of people who are out and about.
We have a universal service obligation to ensure that payphones are reasonably accessible to all people in Australia, no matter where they live or conduct business. We supply, install and maintain our payphones in Australia. We allow for public consultation on the location of payphones and try to resolve any complaints.
Here you'll find information on the public consultation process as well as how to make a complaint if you disagree with our final decision on a payphone location or removal.
Payphone locator
Payphone register
To find the location of a public payphone, use our Payphone locator search tool.
We will consult with the general public where we're proposing to either install a new payphone or to remove an existing payphone.
Information regarding current proposals may be accessed by opening the documents attached below. Where no documents are attached under either of the proposal types, that means there are no current proposals.
Public consultation documents
- NIL
Payphone removal proposal notifications
- Inside Noosa Village Shopping Centre, 2 Gibson Road, Noosaville, QLD 4566
- Inside Harbour Town Shopping Centre, 147 Brisbane Road, Biggera Waters, QLD 4216
- Outside Rapid Creek Business Village, 48 Trower Road, Milner, NT 0810
- Outside 120 Carrington Street, Adelaide, SA 5000
- Outside 1 Diment Way near Forest Road, Hurstville, NSW 2220
- Outside 75 King William Street, Adelaide, SA 5000
- Outside 35 Mary Street, Cygnet, TAS 7112
- Outside Post Office, 58 Main Street, Sheffield, TAS 7306
- Outside Post Office, 50 Commercial Street, Port Augusta, SA 5700
- Outside 41 Gap Road, The Gap, NT 0870
- Freedom Plaza, outside 59 John Street, Cabramatta, NSW 2166
- Outside 40 Campbell Street, Haymarket, NSW 2000
- Outside 143 Liverpool Street, Sydney, NSW 2000
- Outside General Store, Wilsons Promontory Road, Tidal River, VIC 3960
- Outside 30 Elizabeth Street, Hobart, TAS 7000
- Outside Building, 76 Langtree Mall, Mildura, VIC 3500
- Outside Building, 164 High street, Belmont, VIC 3216
- Inside Mall, 160 Queen Street, Brisbane City, QLD 4000
- Inside Mall, 127 Queen Street, Brisbane City, QLD 4000
- Inside Mall, 171 Queen Street, Brisbane City, QLD 4000
- Inside Mall, 190 Queen Street, Brisbane City, QLD 4000
- Inside Mall, 223 Queen Street, Brisbane City, QLD 4000
- Inside Chevron Renaissance Shopping Centre, 23 Ferny Avenue, Surfers Paradise, QLD 4217
- Outside 22 Howard Avenue, Dee Why, NSW 2099
- Outside 45 Peachey Road, Davoren Park, SA 5113
- Outside Shopping Centre near Woolworths,11 Tassie Street, Port Augusta, SA 5700
- Outside Shops, 240 Peachey Road, Smithfield Plains, SA 5114
- Opposite 102 Burton Street, Darlinghurst, NSW 2010
- Outside 52 William Street, Woolloomooloo, NSW 2011
- Outside Katoomba Railway Station, 1 Gang Gang Street,Katoomba, NSW 2780
- Outside 111 Darlinghurst Road corner Victoria Street, Potts Point, NSW 2011
- Outside 1 Victoria Street near Burwood Road, Burwood, NSW 2134
- Outside Padstow Post Office, 8 Faraday Road, Padstow, NSW 2211
- Outside Civic Plaza, 43 Ware Street, Fairfield, NSW 2165
- Outside Tolland Shopping Centre, 231 Bourke Street,Tolland, NSW 2650
- Outside Shops, 7 Velorum Drive, Kingston, QLD 4114
- Outside 31 Musk Avenue, Kelvin Grove, QLD 4059
- Outside Shop, 273 Brunswick Street, Fortitude Valley, QLD 4006
- Outside Shop, 270 Brunswick Street, Fortitude Valley, QLD 4006
- Outside 99 Ewing Road near Macquarie Street, Woodridge, QLD 4114
- Outside Church, 72 Queens Road in Arch Street, Slacks Creek, QLD 4127
- Outside Shops, 76 Parklands Drive, Boronia Heights, QLD 4124
- Outside Shops, 5 Sarah Street, Loganlea, QLD 4131
- Inside Central Railway Station, Unpaid Concourse, 1 Eddy Avenue, Haymarket, NSW 2000
- Outside Building, 2 Peel Street near Bridge Mall, Ballarat Central, Ballarat, VIC 3350
- Outside BP Roadhouse, Eyre Highway, Balladonia, WA 6443
- Outside Building, 1464 Kyogle Road, Uki, NSW 2484
- Outside Arcade, 124 Molesworth Street, Lismore, NSW 2480
- Outside 66 Magellan Street corner of Carrington Street, Lismore, NSW 2480
- Outside Petrol Station, 8 Queen Elizabeth Drive, Armidale, NSW 2350
- Inside Mall, 4 Cavill Avenue, Surfers Paradise, QLD 4217
- Outside Shops, 75 Griffith Street, Coolangatta, QLD 4225
- Outside Shops, 71 Griffith Street, Coolangatta, QLD 4225
Payphone relocation proposal notifications
- Outside 181 Church Street, Parramatta, NSW 2150
- Outside 179 Church Street, Parramatta, NSW 2150
- Outside 1 Diment Way near Forest Road, Hurstville, NSW 2220
Payphone installations proposal notifications
The following process and timeframes will apply where Telstra has made a final decision about the proposed installation or removal of a payphone:
If you disagree with Telstra's decision, you must lodge a complaint with Telstra about that decision within 20 working days from the date when Telstra provided its written notification of the final decision.
We will provide an acknowledgement and a complaint reference number within 5 working days of receiving the complaint.
Telstra will provide a response, in writing, to the complaint within 20 working days of receiving the complaint.
If the complaint is in relation to a decision to remove a payphone, then it must relate to a decision where the removal would result in no other payphone remaining at that location.
If you are dissatisfied with Telstra's response to the complaint in relation to a final decision regarding a payphone removal proposal, you may lodge an objection with the ACMA within 10 working days from when Telstra provides its written response to that complaint.
Complaints may be made by:
Writing to:
Telstra Payphone Siting Manager
Locked Bag 4850, Melbourne Vic 3001
Email:
payphone.solutions@team.telstra.com
Phone during business hours:
Payphone enquiry line
1800 011 433, Option 2 (free call from fixed phones)
For information about making an enquiry or lodging a complaint in a language other than English, please visit our Multicultural services.