Payphone services
Telstra Payphones
Keeping Australians connected when they are out and about.
We provide around 15,900 public payphones throughout Australia to meet the needs of people who are out and about.
We have a universal service obligation to ensure that payphones are reasonably accessible to all people in Australia, no matter where they live or conduct business. We supply, install and maintain our payphones in Australia. We allow for public consultation on the location of payphones and try to resolve any complaints.
Here you'll find information on the public consultation process as well as how to make a complaint if you disagree with our final decision on a payphone location or removal.
Payphone register and locator
To find the location of a public payphone, use our Payphone locator search tool.
Payphone enquiries & applications
Find out how to apply to have a new payphone installed, have the location of an existing payphone changed, or have an existing payphone removed.
Reporting faults
Find out how to report a Telstra payphone that's damaged or not working. Also how to have a faulty Telstra Phonecard replaced.
Telstra Smart Payphone
Find out about our latest public payphone – the Telstra Smart Payphone – and its features.
TTY payphones
Our Teletypewriter (TTY) payphones enable people who are deaf or have a communication impairment to stay in touch when out and about.
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We will consult with the general public where we're proposing to either install a new payphone or to remove an existing payphone.
Information regarding current proposals may be accessed by opening the documents attached below. Where no documents are attached under either of the proposal types, that means there are no current proposals.
Payphone removal proposal notifications
- Outside 25 Holland Court, Flemington, VIC 3031
- Outside 32 Brice Avenue, Mooroolbark, VIC 3138
- Outside 196 High Street, Wodonga, NSW 3690
- Inside Royal Prince Alfred Hospital, Level 3 Maternity, 12 Missenden Road, Camperdown NSW 2050
- Inside Royal Prince Alfred Hospital, Level 5 Main Entry, 12 Missenden Road, Camperdown NSW 2050
- Outside 1270 Heatherton Road, Noble Park, VIC 3174
- Outside 2 Main Street, Cowell, SA 5602
- Outside 105 Franklin Street, Adelaide, SA 5000 (08841040X2) - 42916
- Outside 105 Franklin Street, Adelaide, SA 5000 (08821244X2) - 42915
- Outside the Humpty Doo Shopping Centre Entrance, 14 Freds Pass Road, Humpty Doo, NT 0836
- Outside 240 Wellington Street, Collingwood, VIC 3066
- Outside 50 Ocean Street (adjacent to Post Office) near Bondi Road, Bondi, NSW 2026
- Outside 1 Grove Street corner of Lake Street, Cairns North, QLD 4870
- Outside 7 Franklin Street near Captain Cook Crescent, Griffith, ACT 2603
- Outside 7 Stevens Street, Southport, QLD 4215
- Outside 1 Connor Street, Burleigh Heads, QLD 4220
- Outside 9 Queen Street, Goodna, QLD 4300
- Outside 127 Maitland Road, Mayfield, NSW 2304
- Outside 84 South Street, Tuncurry, NSW 2428
- Outside 30 East Market Street, Richmond, NSW 2753
- Outside 14 Hilditch Avenue, Newman, WA 6753
- Outside 62 Main Street corner of High Street, Meekatharra, WA 6642
- Outside 44 Little Street, Forster, NSW 2428
- Outside 83 Victoria Street, New Lambton, NSW 2305
- Outside 5 Hassall Street, Hamilton South, NSW 2303
- Outside Commonwealth Bank, Dawson Mall, Mt Druitt, NSW 2770
- Lot 69 Great Northern Highway, Halls Creek, WA 6770
Payphone relocation proposal notifications
- Outside 64 Princes Highway, Cobargo, NSW 2550
- Outside 273 High Street, Maitland, NSW 2320
- Outside 48 Carrington Road, Randwick, NSW 2031
- Outside Bondi Beach Post Office, 1 Jacques Avenue, Bondi Beach, NSW 2026
Payphone installations proposal notifications
Public consultation documents
- N/A