Payphone services
We provide around 16,800 public payphones throughout Australia to meet the needs of people who are out and about.
We have a universal service obligation to ensure that payphones are reasonably accessible to all people in Australia, no matter where they live or conduct business. We supply, install and maintain our payphones in Australia. We allow for public consultation on the location of payphones and try to resolve any complaints.
Here you'll find information on the public consultation process as well as how to make a complaint if you disagree with our final decision on a payphone location or removal.
Payphone locator
Payphone register
To find the location of a public payphone, use our Payphone locator search tool.
We will consult with the general public where we're proposing to either install a new payphone or to remove an existing payphone.
Information regarding current proposals may be accessed by opening the documents attached below. Where no documents are attached under either of the proposal types, that means there are no current proposals.
Public consultation documents
Payphone removal proposal notifications
- Outside the Fields Shopping Centre, 130 Peachey Road, Davoren Park, SA 5113
- Outside the Telephone Exchange, 3 Wallis Street, Forster, NSW 2428
- Outside Post Office, 30 Canton Beach Road, Toukley, NSW 2263
- Inside Mall, 108 Brisbane Street near St John Street, Launceston, Tasmania 7250
- Ainslie Avenue near the corner of Cooyong Street, Braddon,ACT 2612
- Outside Sanctuary Point Shopping Centre, 14 Paradise Beach Road, Sanctuary Point, NSW 2540
- Outside 53 Market Street near Merimbula Drive, Merimbula, NSW 2548
- Outside Dickson Post Office, 48 Dickson Place, Dickson, ACT 2602
- Outside Shops, 66 Morayfield Road, Caboolture South, QLD 4510
- Inside Carpark, 351 Charlton Esplanade, Scarness, QLD 4655
- Near the corner of Kalara Road and 21 Jinda Road, Koongamia, WA 6056
- Outside Shops, 7 O'Connor Road, Stratton, WA 6056
- Outside Shops, 309 Morrison Road, Swan View, WA 6056
- Outside Shops, 231 North Beach Drive, Tuart Hill, WA 6060
- Inside Shopping Centre Carpark, 11 Culloton Crescent, Balga, WA 6061
- Outside Shops, 157 Amazon Drive, Beechboro, WA 6063
- Outside Shops, 83 Templeton Crescent, Girrawheen, WA 6064
- Outside IGA near the corner of Gerring Court and 126 Kooyong Road, Rivervale WA 6103
- Inside Museum Carpark, 11 Parade Street, Pingelly, WA 6308
- Outside Park near the corner of Tudor Street and Tudhoe Street, Wagin, WA 6315
- Outside Building, 23 Andrew Street near Dempster Street, Esperance, WA 6450
- Near Post Office, 31 Central Road, Unanderra, NSW 2526
- Inside Crown Street Mall, 203 Crown Street, Wollongong, NSW 2500
- Inside Crown Street Mall, 139 Crown Street, Wollongong, NSW 2500
- Inside Bundaberg Exchange Alcove, 157 Bourbong Street, Bundaberg Central, QLD 4670
- Outside 75 Ultimo Road, Haymarket, NSW 2000
- Outside 302 Bourke Street near Taylor Square, Surry Hills, NSW 2010
- Outside 662 Bourke Street, Redfern, NSW 2016
- Outside 276 Marrickville Road, Marrickville, NSW 2204
- Outside Shops, 3 Colstoun Road, Ashfield, WA 6054
- Outside 225 Main Street near Hutton Street, Osborne Park, WA 6017
- Outside Shops, 8 Powis Street, Glendalough, WA 6016
- Corner of 21 Morris Road and Escot Road, Innaloo, WA 6018
- Outside Shops, 99 Caridean Street, Heathridge, WA 6027
- Outside Park, 51 Baltimore Parade near Jenolan Way, Merriwa, WA 6030
- Outside Shops, 32 East Street, Maylands, WA 6051
- Outside Shop, 65 Churchill Street, Childers, QLD 4660
- Corner of Teak Street and 8 Maple Street, Maleny, QLD 4552
- Outside Shops, 45 Skylark Street, Inala, QLD 4077
- Outside Railway Station, 5 Ebert Parade, Lawnton, QLD 4501
- Outside Shops, 25 McKean Street, Caboolture, QLD 4510
- Outside 102 Uduc Road, Harvey, WA 6220
- Near Shops, 322 Marine Terrace, Geographe, WA 6280
- Outside Shops, 35 Dunn Bay Road, Dunsborough, WA 6281
- Inside Northgate Shopping Centre, 395 Main Road, Glenorchy, TAS 7010
- Within the Reserve, Corner of 32 Barwell Avenue and Bice Street, Barmera, SA 5345
- Outside Kioloa Beach Holiday Park, 635 Murramarang Road, Kioloa, NSW 2539
- Outside Shop 3, 51 Todd Street Mall, Alice Springs, NT 0870
- Outside 7 Bronte Road near Spring Street, Bondi Junction, NSW 2022
- Outside 205 Oxford Street near Bronte Road, Bondi Junction, NSW 2022
- Outside 5 Church Street near Blaxland Road, Ryde, NSW 2112
- Outside 89 Birch Street, Manunda, QLD 4870
- Corner of 43 Marchant Street and Murray Street, Manoora, QLD 4870
- Outside 108 Sheridan Street, Cairns City, QLD 4870
- Outside 34 McLeod Street, Cairns City, QLD 4870
- Outside 101 Keen Street, Lismore, NSW 2480
- Outside Shops, 322 Fulham Road, Heatley, QLD 4814
- Within Olympic Dam Village, 1 Blinman Drive, Olympic Dam, SA 5725
- Outside 20 Miles Street, near Rodeo Drive, Mt Isa City, QLD 4825
- Outside 91 MacAlister Street, Murgon, QLD 4605
Payphone relocation proposal notifications
- Outside Shop, 102 Augusta Road, Lenah Valley, Tasmania 7008
- Outside Forestway Shopping Centre, 2 Forest Way, Frenchs Forest, NSW 2086
- Outside Ballina Swimming Pool, 4 River Street, Ballina, NSW 2478
Payphone installations proposal notifications
- Outside 12 Beechworth - Stanley Road near Pioneer Road, Stanley, Victoria 3747
- Inside William T Onus Hostel, 75 Westgarth Street, Northcote, VIC 3070
The following process and timeframes will apply where Telstra has made a final decision about the proposed installation or removal of a payphone:
If you disagree with Telstra's decision, you must lodge a complaint with Telstra about that decision within 20 working days from the date when Telstra provided its written notification of the final decision.
We will provide an acknowledgement and a complaint reference number within 5 working days of receiving the complaint.
Telstra will provide a response, in writing, to the complaint within 20 working days of receiving the complaint.
If the complaint is in relation to a decision to remove a payphone, then it must relate to a decision where the removal would result in no other payphone remaining at that location.
If you are dissatisfied with Telstra's response to the complaint in relation to a final decision regarding a payphone removal proposal, you may lodge an objection with the ACMA within 10 working days from when Telstra provides its written response to that complaint.
Complaints may be made by:
Writing to:
Telstra Payphone Siting Manager
Locked Bag 4850, Melbourne Vic 3001
Email:
payphone.solutions@team.telstra.com
Phone during business hours:
Payphone enquiry line
1800 011 433, Option 2 (free call from fixed phones)
For information about making an enquiry or lodging a complaint in a language other than English, please visit our Multicultural services.