Payphone services
Telstra Payphones
Keeping Australians connected when they are out and about.
We provide around 15,000 public payphones throughout Australia to meet the needs of people who are out and about.
We have a universal service obligation to ensure that payphones are reasonably accessible to all people in Australia, no matter where they live or conduct business. We supply, install and maintain our payphones in Australia. We allow for public consultation on the location of payphones and try to resolve any complaints.
Here you'll find information on the public consultation process as well as how to make a complaint if you disagree with our final decision on a payphone location or removal.
Payphone register and locator
To find the location of a public payphone, use our Payphone locator search tool.
Payphone enquiries & applications
Find out how to apply to have a new payphone installed, have the location of an existing payphone changed, or have an existing payphone removed.
Reporting faults
Find out how to report a Telstra payphone that's damaged or not working. Also how to have a faulty Telstra Phonecard replaced.
Telstra Smart Payphone
Find out about our latest public payphone – the Telstra Smart Payphone – and its features.
TTY payphones
Our Teletypewriter (TTY) payphones enable people who are deaf or have a communication impairment to stay in touch when out and about.
Public consultation documents and notifications
We will consult with the general public where we're proposing to either install a new payphone or to remove an existing payphone.
Information regarding current proposals may be accessed by opening the documents attached below. Where no documents are attached under either of the proposal types, that means there are no current proposals.
Payphone removal proposal notifications
- Outside 105 Cape Street, Heidelberg, VIC 3084
- Outside 4 Elder Entrance, Burleigh Heads, QLD 4220
- Outside 28 Badminton Street, Mount Gravatt, QLD 4122
- Outside 61 Milburn Street, Chermside West, QLD 4032
- Outside 7 Apollo Road, Bulimba, QLD 4171
- Outside 2 Eagle Drive and corner of Bakers Road, Noble Park North, VIC 3174
- Outside Shopping Centre, 121 Canning Road, Kalamunda, WA 6076
- Inside Logan City Centre, 2 Wembley Road, Logan Central, QLD 4114
- Corner of Bishopsgate Street and 100 Oats Street, Carlisle, WA 6101
- Outside 636 George Street, Sydney, NSW 2000
- Outside 790 George Street near Rawson Place, Haymarket, NSW 2000
- Outside Eddy Avenue corner Pitt Street, Haymarket, NSW 2000
- Outside 841 George Street near Harris Street, Haymarket, NSW 2000
- Outside 23 Bay Street near Francis Street, Glebe, NSW 2037
- Outside 333 George Street, Sydney, NSW 2000
- Outside 580 George Street, Sydney, NSW 2000
- Outside 1 Park Street corner George Street, Sydney, NSW 2000
- Outside 545 George Street, Sydney, NSW 2000
- Outside 690 George Street, Sydney, NSW 2000
- Outside 496 George Street, Sydney, NSW 2000
- Outside 599 George Street, Sydney, NSW 2000
- Outside 505 George Street, Sydney, NSW 2000
- Outside 40 Park Street corner Pitt Street, Sydney, NSW 2000
- Outside 542 George Street, Sydney, NSW 2000
- Outside 273 George Street, Sydney, NSW 2000
- Alfred Street corner Young Street, Sydney, NSW 2000
- Alfred Street opposite Loftus Street, Sydney, NSW 2000
- Market Street corner Pitt Street Mall, Sydney, NSW 2000
- Outside Shop 213 Pitt Street Mall, Sydney, NSW 2000
- Outside 12 Lee Street (Railway Square Bus Interchange) Chippendale, NSW 2008
- Inside Ipswich Riverlink Shopping Centre, 2 The Terrace, North Ipswich, QLD 4305
- Outside 612 Goonoo Goonoo Road, Hillvue, NSW 2340
- Outside 1 Moore Street, Blandford, NSW 2338
- Outside 58 Maison Dieu Road, McDougalls Hill, NSW 2330
- Outside 59 Tansey Drive, Tanah Merah, QLD 4128
- Outside 121 Bardon Road, Berrinba, QLD 4117
- Outside 256 Jacaranda Avenue, Kingston, QLD 4114
- Inside Waterford Plaza Shopping Centre, 917 Kingston Road, Waterford West, QLD 4133
- Outside 508 Sackville Road, Ebenezer, NSW 2756
- Outside 1721 Healesville - Kinglake Road, Toolangi, VIC 3777
- Outside 395 Oxley Drive, Runaway Bay, QLD 4216
- Outside 197 Sunshine Boulevard, Mermaid Waters, QLD 4218
- Outside 198 Marine Parade, Coolangatta, QLD 4225
- Outside 2 Barclay Street corner Princess Highway, Eden, NSW 2551
- Outside 35 Gippsland Street, Jindabyne, NSW 2627
- Outside 10 Alcorn Street, Bowral, NSW 2576
- Outside 3 Long Point Street, Potato Point, NSW 2545
- The corner Alexandra Street and Station Road, Berry, NSW 2535
- Outside 12 Maryland Street, Stanthorpe, QLD 4380
- Outside the store 10 Lower Denmark Road, Elleker, WA 6330
- Outside 54 Green Street, Windsor, VIC 3181
- Outside 169 Railway Road, Gooseberry Hill, WA 6076
- Outside 236 Maude Street, Shepparton, VIC 3630
- Outside 183 Maude Street, Shepparton, VIC 3630
- Outside 10 Stewart Street, Shepparton. VIC 3630
- Outside 30 Herschel Street, Brisbane, QLD 4000
- Outside 252 Dandenong Road, St Kilda East, VIC 3183
- Outside 45 Winbirra Parade, Ashwood, VIC 3147
Payphone relocation proposal notifications
Payphone installations proposal notifications
- N/A
Public consultation documents
- Outside 105 Cape Street, Heidelberg, VIC 3084
- Outside 4 Elder Entrance, Burleigh Heads, QLD 4220
- Outside 28 Badminton Street, Mount Gravatt, QLD 4122
- Outside 61 Milburn Street, Chermside West, QLD 4032
- Outside 7 Apollo Road, Bulimba, QLD 4171
- Outside 612 Goonoo Goonoo Road, Hillvue, NSW 2340
- Outside 1 Moore Street, Blandford, NSW 2338
- Outside 58 Maison Dieu Road, McDougalls Hill, NSW 2330
- Outside 2 Eagle Drive and corner of Bakers Road, Noble Park North, VIC 3174
- Outside Shopping Centre, 121 Canning Road, Kalamunda, WA 6076
- Outside 59 Tansey Drive, Tanah Merah, QLD 412
- Outside 121 Bardon Road, Berrinba, QLD 4117
- Outside 256 Jacaranda Avenue, Kingston, QLD 4114
- Outside 508 Sackville Road, Ebenezer, NSW 2756
- Outside 1721 Healesville - Kinglake Road, Toolangi, VIC 3777
- Outside 395 Oxley Drive, Runaway Bay, QLD 4216
- Outside 197 Sunshine Boulevard, Mermaid Waters, QLD 4218
- Outside 198 Marine Parade, Coolangatta, QLD 4225
- Outside 2 Barclay Street corner Princess Highway, Eden, NSW 2551
- Outside 35 Gippsland Street, Jindabyne, NSW 2627
- Outside 10 Alcorn Street, Bowral, NSW 2576
- Outside 3 Long Point Street, Potato Point, NSW 2545
- The corner Alexandra Street and Station Road, Berry, NSW 2535
- Outside the store 10 Lower Denmark Road, Elleker, WA 633
- Outside 54 Green Street, Windsor, VIC 3181
- Outside 169 Railway Road, Gooseberry Hill, WA 6076
- Outside 236 Maude Street, Shepparton, VIC 3630
- Outside 183 Maude Street, Shepparton, VIC 3630
- Outside 10 Stewart Street, Shepparton. VIC 3630
- Outside 30 Herschel Street, Brisbane, QLD 4000
- Outside 45 Winbirra Parade, Ashwood, VIC 3147
How to make a complaint about a payphone location or removal
The following process and timeframes will apply where Telstra has made a final decision about the proposed installation or removal of a payphone:
If you disagree with Telstra's decision, you must lodge a complaint with Telstra about that decision within 20 working days from the date when Telstra provided its written notification of the final decision.
We will provide an acknowledgement and a complaint reference number within 5 working days of receiving the complaint.
Telstra will provide a response, in writing, to the complaint within 20 working days of receiving the complaint.
If the complaint is in relation to a decision to remove a payphone, then it must relate to a decision where the removal would result in no other payphone remaining at that location.
If you are dissatisfied with Telstra's response to the complaint in relation to a final decision regarding a payphone removal proposal, you may lodge an objection with the ACMA within 10 working days from when Telstra provides its written response to that complaint.
Complaints may be made by:
Writing to:
Telstra Payphone Siting Manager
Locked Bag 4850, Melbourne Vic 3001
Email:
payphone.solutions@team.telstra.com
Phone during business hours:
Payphone enquiry line
1800 011 433, Option 2 (free call from fixed phones)
For information about making an enquiry or lodging a complaint in a language other than English, please visit our Multicultural services.