We provide around 16,800 public payphones throughout Australia to meet the needs of people who are out and about.
We have a universal service obligation to ensure that payphones are reasonably accessible to all people in Australia, no matter where they live or conduct business. We supply, install and maintain our payphones in Australia. We allow for public consultation on the location of payphones and try to resolve any complaints.
We will consult with the general public where we're proposing to either install a new payphone or to remove an existing payphone.
Information regarding current proposals may be accessed by opening the documents attached below. Where no documents are attached under either of the proposal types, that means there are no current proposals.
Public consultation documents
Payphone removal proposal notifications
- Outside Shop, 18 The Mall, Heidelberg West, VIC 3081
- Outside 57 Railway Parade, Glen Waverley, VIC 3150
- Outside Shops, 48 Menzies Avenue, Dandenong North, VIC 3175
- Outside 35 Camden Street, Balaclava, VIC 3183
- Outside Shop, 40 Evans Street, Sunbury, VIC 3429
- Outside 1 Blamey Street, Ascot Vale, VIC 3032
- Outside 9 Post Office Place, Glenroy, VIC 3046
- Outside 527 Queensberry Street, North Melbourne, VIC 3051
- Outside 320 Racecourse Road, Flemington, Vic 3031
- Outside 36 Leeds Street, Footscray, VIC 3011
- Outside 304 Swanston Street corner of Little Lonsdale Street, Melbourne VIC 3000
- Outside Shop, 259 Swanston Street, Melbourne, VIC 3000
- Outside Shop, 159 Swanston Street, Melbourne, VIC 3000
- Outside Railway Station, 239 Flinders Street, Melbourne, VIC 3000
- Outside Shop, 8 Lake Street, Windale, NSW 2306
- Outside 5 Lake Road, Swansea, NSW 2281
- Outside Post Office, 33 Veronica Street, Cardiff, NSW 2285
- Outside Railway Station, 1 Langston Place, Epping, NSW 2121
- Outside 1 Florence Street, Hornsby, NSW 2077
- Outside 24 Kinarra Avenue, Wyoming, NSW 2250
- Outside 110 City Road north of George Street, Beenleigh, QLD 4207
- Outside 2 White Street corner Nerang Street, Nerang, QLD 4211
- Outside 64 Frank Street south of Central Street, Labrador, QLD 4215
- Outside 38 Nerang Street near Scarborough Street, Southport, QLD 4215
- Outside Shop, 3 Cavill Avenue, Surfers Paradise, QLD 4217
- Outside 141 Patrick Street near the Post Office, Laidley, QLD 4341
- Outside 1217 Riverway Drive near the Hotel, Rasmussen, QLD 4815
- Outside 101 Gordon Street near Norman Street, Gordonvale, QLD 4865
- Outside 16 Aplin Street near Abbott Street, Cairns City, QLD 4870
- Outside 59 Esplanade near Shields Street, Cairns City, QLD 4870
- Outside 151 Lake Street near Florence Street, Cairns City, QLD 4870
- Outside 66 Shields Street near Sheridan Street, Cairns City, QLD 4870
- Outside Hospital, 179 Esplanade, Cairns North, QLD 4870
- Outside 10 Pease Street near Hoare Street, Manoora, QLD 4870
- Outside 191 Swallow Street near Moody Street, Mooroobool, QLD 4870
- Corner of 74 Tills Street and Gatton Street, Westcourt, QLD 4870
- Outside 343 Rockonia Road near Connor Street, Koongal, QLD 4701
- Inside Erina Fair Shopping Centre, 620 Terrigal Drive, Erina, NSW 2250 - 02436514X2
- Inside Erina Fair Shopping Centre, 620 Terrigal Drive, Erina, NSW 2250 - 02436507X1
- Outside 55 High Street near corner of Victoria Street, Hastings, VIC 3915
- Outside Post Office, 16 Bailey Street, Bairnsdale, VIC 3875
- Outside Post Office, 135 Franklin Street, Traralgon, VIC 3844
- Outside Post Office, 24 Kirk Street, Moe, VIC 3825
- Outside Shop, 68 Smith Street corner of Palmerston Street, Warragul, VIC 3820
- Outside the Telstra Shop, 117 Main Street, Pakenham, VIC 3810
- Outside IGA Supermarket, 489 Victoria Street, Eaglehawk, VIC 3556
- Near Post Office, 33 Lyttleton Street, Castlemaine, VIC 3450
- Outside 185 Oxford Street, Darlinghurst, NSW 2010
- Outside 50 Macleay Street, Potts Point, NSW 2011
- Outside 15 Lackey Street, Summer Hill, NSW 2130
- Outside 171 Waterloo Road, Greenacre, NSW 2190
- Outside Revesby Railway Station, 1 Marco Avenue, Revesby, NSW 2212
- Outside 70 Spearwood Road near Grevillea Drive, Sadadeen, NT 0870
- Hearne Place near Tietkens Avenue, Braitling, NT 0870
- Outside the Tavern, 1 Todd Street Mall, Alice Springs, NT 0870
- Outside the Supermarket, 8 Moil Place, Moil, NT 0810
- Inside Brisbane Domestic Airport, Level 2 Qantas Terminal near Gate 23 and escalators,
1 Alpinia Drive, Brisbane Airport, QLD 4008
Payphone relocation proposal notifications
- Outside 91 William Street, Melbourne VIC 3000
- Outside Store, 115 Harmony Way, Harcourt, VIC 3453
- Outside 29 Rooke Street, Devonport, Tasmania 7310
- Outside 200 La Trobe Street, Melbourne, VIC 3000
Payphone installations proposal notifications
The following process and timeframes will apply where Telstra has made a final decision about the proposed installation or removal of a payphone:
If you disagree with Telstra's decision, you must lodge a complaint with Telstra about that decision within 20 working days from the date when Telstra provided its written notification of the final decision.
We will provide an acknowledgement and a complaint reference number within 5 working days of receiving the complaint.
Telstra will provide a response, in writing, to the complaint within 20 working days of receiving the complaint.
If the complaint is in relation to a decision to remove a payphone, then it must relate to a decision where the removal would result in no other payphone remaining at that location.
If you are dissatisfied with Telstra's response to the complaint in relation to a final decision regarding a payphone removal proposal, you may lodge an objection with the ACMA within 10 working days from when Telstra provides its written response to that complaint.
Complaints may be made by:
Telstra Payphone Siting Manager
Locked Bag 4850, Melbourne Vic 3001
Phone during business hours:
Payphone enquiry line
1800 011 433, Option 2 (free call from fixed phones)
For information about making an enquiry or lodging a complaint in a language other than English, please visit our Multicultural services.