We provide around 15,900 public payphones throughout Australia to meet the needs of people who are out and about.
We have a universal service obligation to ensure that payphones are reasonably accessible to all people in Australia, no matter where they live or conduct business. We supply, install and maintain our payphones in Australia. We allow for public consultation on the location of payphones and try to resolve any complaints.
Payphone register and locator
To find the location of a public payphone, use our Payphone locator search tool.
Payphone enquiries & applications
Find out how to apply to have a new payphone installed, have the location of an existing payphone changed, or have an existing payphone removed.
Find out how to report a Telstra payphone that's damaged or not working. Also how to have a faulty Telstra Phonecard replaced.
Telstra Smart Payphone
Find out about our latest public payphone – the Telstra Smart Payphone – and its features.
Our Teletypewriter (TTY) payphones enable people who are deaf or have a communication impairment to stay in touch when out and about.
We will consult with the general public where we're proposing to either install a new payphone or to remove an existing payphone.
Information regarding current proposals may be accessed by opening the documents attached below. Where no documents are attached under either of the proposal types, that means there are no current proposals.
Payphone removal proposal notifications
- Outside Mitchell Park, 80 Queen Street, Busselton, WA 6280
- Outside 36 Progress Drive, Nightcliff, NT 0810
- Inside Logan City Centre, 2 Wembley Road, Logan Central, QLD 4114
- Inside Raintrees Shopping Centre, 1 Alfred Street, Manunda, QLD 4870
- Inside Shopping Centre, 83 Purnell Road, Corio, VIC 3214
- Near Northern Entry, Cairns Central Shopping Centre, Level 1, 23 McLeod Street, Cairns City, QLD 4870
- Near Taxi Rank, Cairns Central Shopping Centre, Level 1, 23 McLeod Street, Cairns City, QLD 4870
- Outside 12 Palm Beach Avenue, Palm Beach, QLD 4221
- Outside 67 Peninsular Drive, Surfers Paradise, QLD 4217
- Outside 31 Douglas Street, Noble Park, VIC 3174
- Outside Shopping Centre, 457 Varley Street, Yorkeys Knob, QLD 4878
- Outside Shopping Centre, 87 Trinity Beach road, Trinity Beach, QLD 4879
- Outside 6 Railway Street near Bigge Street, Liverpool, NSW 2170
- Outside 34 Oxford Road, Ingleburn, NSW 2565
- Outside 144 Katoomba Street, Katoomba, NSW 2780
- Outside Kenwick Village, 73 Belmont Road, Kenwick, WA 6107
- Outside Shopping Centre, 69 Ypres Road, Camillo, WA 6111
- Outside The Sands Shopping Centre, 183 Mandurah Terrace, Mandurah, WA 6210
- Outside 62 Frankel Street near corner of Woodrow Street, Carey Park, WA 6230
- Outside Shopping Centre, 1 Innes Street, Elizabeth Park, SA 5113
- Kingaroy Shoppingworld, 29 Alford Street, Kingaroy, QLD 4610
Payphone relocation proposal notifications
Payphone installations proposal notifications
Public consultation documents