Payphone services
We provide around 15,900 public payphones throughout Australia to meet the needs of people who are out and about.
We have a universal service obligation to ensure that payphones are reasonably accessible to all people in Australia, no matter where they live or conduct business. We supply, install and maintain our payphones in Australia. We allow for public consultation on the location of payphones and try to resolve any complaints.
Here you'll find information on the public consultation process as well as how to make a complaint if you disagree with our final decision on a payphone location or removal.
Payphone register and locator
To find the location of a public payphone, use our Payphone locator search tool.
We will consult with the general public where we're proposing to either install a new payphone or to remove an existing payphone.
Information regarding current proposals may be accessed by opening the documents attached below. Where no documents are attached under either of the proposal types, that means there are no current proposals.
Public consultation documents
- Outside 166 Hawkesbury Road, Westmead, NSW 2145
- Outside Pierpoint Parade near Car Park, Cairns City, QLD 4870
- Opposite 6 Lilydale Road, Rocherlea, Tasmania 7248
- Outside Shop, opposite Carrum Railway Station, 641 Nepean Highway, Carrum, VIC 3197
- Outside 832 Bringelly Road, Rossmore, NSW 2557
Payphone removal proposal notifications
- Outside 166 Hawkesbury Road, Westmead, NSW 2145
- Wentworthville Shopping Plaza, 326-336 Great Western Highway, Wentworthville, NSW 2145
- Outside Pierpoint Parade near Car Park, Cairns City, QLD 4870
- Outside 1 Main Street, Currie, TAS 7256
- The Mall, 68 Rooke Street, Devonport, TAS 7310
- Outside 29 High Street, Bowraville, NSW 2449
- Outside 7 Park Avenue, Coffs Harbour, NSW 2450
- Outside Post Office, Cook Street Plaza, Main Street, Lithgow, NSW 2790
- Outside 280 The Boulevarde, Punchbowl, NSW 2196
- Outside 50 The Boulevarde, Lakemba, NSW 2195
- Outside 60 Darling Street, Wentworth, NSW 2648
- Outside 2 Sun Crescent, Sunshine, VIC 3020
- Near Post Office, 31 Bathurst Street, Condobolin, NSW 2877
- Outside Mount Isa Hospital, 30 Camooweal Street, Mornington, QLD 4825
- Outside 82 George Street, near Able Smith Parade, Pioneer, QLD 4825
- Outside Cloncurry Post Office, 46 Sheaffe Street, Cloncurry, QLD 4824
- Outside 398 Flinders Street, Townsville City, QLD 4810
- Outside 144 Waldron Road, Chester Hill, NSW 2162
- Outside 80 North Terrace, Bankstown, NSW 2200
- Outside 117 North Terrace, Bankstown, NSW 2200
- Outside 26 Railway Parade, Cabramatta, NSW 2166
- Outside 64 Station Place, Sunshine, VIC 3020
- Outside 107 John Street, Cabramatta, NSW 2166
- Outside 28 Anzac Avenue, Fairfield, NSW 2165
- Outside 25 Villawood Place, Villawood, NSW 2163
- Outside 52 The Crescent, Fairfield, NSW 2165
- Outside 68 Main Street, Blacktown, NSW 2148
- Outside the Southern Side of Parramatta Railway Station in Argyle Street, Parramatta, NSW 2150
- Outside 1 Drummond Street, Warwick Farm, NSW 2170
- Outside 283 West Street, Umina Beach, NSW 2257
- Outside 8 Beaumont Street, Hamilton, NSW 2303
- Outside 8 Stockton Street, Nelson Bay, NSW 2315
- Outside 3 Wallis Street, Forster, NSW 2428
- In Clyde Street Mall, 15 Clyde Street, Kempsey, NSW 2440
- Outside 52 Clarence Street, Port Macquarie, NSW 2444
- Outside 80 Robert Street, South Tamworth, NSW 2340
- Outside 33 King Street, Grafton, NSW 2460
- Outside Post Office, 140 Maitland Street, Narrabri, NSW 2390
- Outside Telephone Exchange, 47 Oxley Street, Bourke, NSW 2840
- Outside 25 Wilson Street, Collarenebri, NSW 2833
- Outside 50 Lachlan Street, South Kempsey, NSW 2440
- Outside the Post Office, 127 Stuart Highway, Adelaide River, NT 0846
- Outside 40 Katherine Terrace, Katherine South, NT 0850
- Outside the General Store, 22 Tarkarri Road, Batchelor, NT 0845
- Outside Carpark, 11 Bradshaw Terrace, Casuarina, NT 0810
- Centre Island Parkland, 76 Lamb Street, Murgon, QLD 4605
- Outside 6-8 Henry Street, St George, QLD 4487
- Outside 45 Skylark Street, Inala, QLD 4077
- Outside 67 Stuart Street, Mullumbimby, NSW 2482
- Outside 45 Woodlark Street, Lismore, NSW 2480
- Outside 63 Summerland Way, Kyogle, NSW 2474
- Outside Post Office, 102 Barker Street, Casino, NSW 2470
- Outside 203 Crown Street, Wollongong, NSW 2500
- Outside 240 Cowper Street, Warrawong, NSW 2502
- Outside 48 Dickson Place, Dickson, ACT 2602
- Outside 489 George Street, South Windsor, NSW 2756
- Outside the southern side of St Marys Railway Station, Station Street near Queen Street, St Marys, NSW 2760
- Outside Shops, 19 The Mall, Darwin City, NT 0800
- Outside Shops, 51 Todd Street Mall, Alice Springs, NT 0870
- Outside Shops, 64 Todd Street Mall, Alice Springs, NT 0870
- Outside 10 Dodd Street, Hamilton Hill, WA 6163
- Outside Tweed Mall, 34 Wharf Street, Tweed Heads, NSW 2485
- Outside Woolworth Supermarket, 83 Abbott Street, Cairns City, QLD 4870
- Outside 140 Bankstown City Plaza, Bankstown, NSW 2200
- Outside 39 Bannister Road, Boddington, WA 6390
- Outside 19 Napier Terrace, Broome, WA 6725
- Outside Post Office, 84 Ashburton Court, Paraburdoo, WA 6754
- Outside Outback Jack Bar and Grill, 1 Aplin Street, Cairns City, QLD 4870
- Outside Victor's Gourmet Delicatessen, 229 Sheridan Street, Cairns North, QLD 4870
- Outside Shops, 3 Kooyong Road near Great Eastern Highway, Rivervale, WA 6103
- Outside IGA Carpark, 160 Keymer Street near Belvidere Street, Belmont, WA 6104
- Outside 302 Sheridan Street, Cairns North, QLD 4870
- Outside Shop, 245 Hampshire Road, Sunshine, VIC 3020
- Opposite 6 Lilydale Road, Rocherlea, Tasmania 7248
- Outside Shop, opposite Carrum Railway Station, 641 Nepean Highway, Carrum, VIC 3197
- Outside Stockland Shopping Centre, 537 Mulgrave Road, Earlville, QLD 4870
- Outside 832 Bringelly Road, Rossmore, NSW 2557
Payphone relocation proposal notifications
- Outside 117 Walkerville Terrace, Walkerville, SA 5081
- Outside 85 Grand Junction Road, Rosewater, SA 5013
- Outside Shops, 140 Grand Junction Road, Rosewater, SA 5013
- Outside Shop, 245 Hampshire Road, Sunshine, VIC 3020
- Outside 2 Milton Avenue, Clearview, SA 5085
- Outside 2 Branson Avenue, Clearview, SA 5085
- Outside 1 Vicar Street, Coogee, NSW 2034
- Roscrea Avenue corner Frenchmans Road, Randwick, NSW 2031
Payphone installations proposal notifications
- N/A
The following process and timeframes will apply where Telstra has made a final decision about the proposed installation or removal of a payphone:
If you disagree with Telstra's decision, you must lodge a complaint with Telstra about that decision within 20 working days from the date when Telstra provided its written notification of the final decision.
We will provide an acknowledgement and a complaint reference number within 5 working days of receiving the complaint.
Telstra will provide a response, in writing, to the complaint within 20 working days of receiving the complaint.
If the complaint is in relation to a decision to remove a payphone, then it must relate to a decision where the removal would result in no other payphone remaining at that location.
If you are dissatisfied with Telstra's response to the complaint in relation to a final decision regarding a payphone removal proposal, you may lodge an objection with the ACMA within 10 working days from when Telstra provides its written response to that complaint.
Complaints may be made by:
Writing to:
Telstra Payphone Siting Manager
Locked Bag 4850, Melbourne Vic 3001
Email:
payphone.solutions@team.telstra.com
Phone during business hours:
Payphone enquiry line
1800 011 433, Option 2 (free call from fixed phones)
For information about making an enquiry or lodging a complaint in a language other than English, please visit our Multicultural services.