Payphone services
Telstra Payphones
Important changes
From 25 August 2022, free Telstra Wi-Fi will be available at enabled payphones around the country. Standard national and mobile calls are free of charge from all Telstra payphones.
From 8 October 2021, payphones will stop accepting coins. To make a call to international or other charged destinations, you have the option of using a Telstra Phonecard or other third-party calling cards. Find out more about Telstra Phonecards.
We provide around 14,500 public payphones throughout Australia which continue to provide valuable services to the community in an ever-changing digital world.
Payphones have always been and continue to be a vital piece of social infrastructure that are a convenient beacon of safety and connection, especially for our most vulnerable and disadvantaged in the community.
We have a universal service obligation to ensure that payphones are reasonably accessible to all people in Australia, no matter where they live or conduct business. We allow for public consultation on the location of payphones and try to resolve any complaints.
Here you'll find information on the public consultation process as well as how to make a complaint if you disagree with our final decision on a payphone location or removal.
View Our Customer Terms and Payphone call costs (PDF, 335kB)
Payphone enquiries & applications
Find out how to apply to have a new payphone installed, have the location of an existing payphone changed, or have an existing payphone removed.
Reporting faults
Find out how to report a Telstra payphone that's damaged or not working. Also how to have a faulty Telstra Phonecard replaced.
Telstra Smart Payphone
Find out about our latest public payphone – the Telstra Smart Payphone – and its features.
TTY payphones
Our Teletypewriter (TTY) payphones enable people who are deaf or have a communication impairment to stay in touch when out and about.
Public consultation documents and notifications
We will consult with the general public where we're proposing to either install a new payphone or to remove an existing payphone.
Information regarding current proposals may be accessed by opening the documents attached below. Where no documents are attached under either of the proposal types, that means there are no current proposals.
Payphone removal proposal notifications
- Inside Warwick Train Station, Mitchell Freeway, Warwick, WA 6024 (PDF, 98KB)
- Outside 540 Main Street, Kangaroo Point QLD 4169 (PDF, 86KB)
- Outside 190 Bolsover Street, Rockhampton QLD 4700 (PDF, 85KB)
- Outside 29285 Bruce Highway, Horseshoe Lagoon QLD 4809 (PDF, 96KB)
- Inside Logan Hospital Foyer, corner Loganlea & Armstrong Roads, Meadowbrook QLD 4131 (PDF, 54KB)
- Outside 3 Jarra Jarra Community, Waramungu NT 0852 (PDF, 120KB)
- Outside Jarra Jarra Community, Waramungu NT 0852 (Community PT) (PDF, 124KB)
- Outside 70 Coolbellup Avenue, Coolbellup, WA 6163 (PDF, 112KB)
- Outside 100 Gulfview Road, Christies Beach, SA 5165 (PDF, 95KB)
- Outside 8 Feilman Drive, Leda, WA 6170 (PDF, 94KB)
- Outside 45 Peachey Road, Davoren Park, SA 5113 (PDF, 89KB)
- Ten Mile Bush Camp, Kempe Road, Coober Pedy SA 5723 (PDF, 158KB)
- Outside 41 Dauncey Street, Kingscote, SA 5223 (PDF, 62KB)
- Outside Leigh Creek LPO, 305 Black Oak Drive, Leigh Creek, SA 5731 (PDF, 117KB)
- Outside 1 Evans Lookout Road near Great Western Highway, Blackheath, NSW 2785 (PDF, 50KB)
- Outside Woolworths Ermington, 27 Betty Cuthbert Avenue, Ermington NSW 2115 (PDF, 29KB)
- Outside 5 Dening Street near The Entrance Road, The Entrance NSW 2261 (PDF, 29KB)
- Outside 3 Napagunpa Community, Tanami East NT 0852 (PDF, 89KB)
- Outside 574 Stowport Road Stowport TAS 7321 (PDF, 111KB)
- Outside 210 King Street Corner Brown Street, Newtown NSW 2042 (PDF, 30KB)
- Inside RTBU Holiday Park, Ellmoos Road, Jervis Bay NSW (JBT) 2540 (PDF, 83KB)
- Outside 1338 Price Maurice Road, Pekina, SA 5431 (PDF, 112KB)
- Outside 16727 Railway Terrace, Oodla Wirra, SA 5422 (PDF, 112KB)
- Outside 18 Buick Drive, American River, SA 5221 (PDF, 64MB)
- Inside Noosa Fair Shopping Centre, 2 Lanyana Way, Noosa Heads Qld 4567 (PDF, 29KB)
- Inside Labrador Park Shopping Centre, 100 Brisbane Road, Labrador Qld 4215 (PDF, 29KB)
Payphone relocation proposal notifications
N/A
Payphone installations proposal notifications
N/A
Public consultation documents
- Outside 540 Main Street, Kangaroo Point Qld 4169 (PDF, 286KB)
- Outside 190 Bolsover Street, Rockhampton Qld 4700 (PDF, 343KB)
- Outside 29285 Bruce Highway, Horseshoe Lagoon Qld 4809 (PDF, 479KB)
- Outside 3 Jarra Jarra Community, Waramungu NT 0852 (PDF, 252KB)
- Outside Jarra Jarra Community, Waramungu NT 0852 (Community PT) (PDF, 261KB)
- Ten Mile Bush Camp, Kempe Road, Coober Pedy SA 5723 (PDF, 430KB)
- Outside 1 Evans Lookout Road near Great Western Highway, Blackheath, NSW 2785 (PDF, 332KB)
- Outside 3 Napagunpa Community, Tanami East NT 0852 (PDF, 322KB)
- Outside 1474 Brisbane Valley Highway, Fernvale Qld 4306 (PDF, 331KB)
- Outside 574 Stowport Road Stowport TAS 7321 (PDF, 319KB)
- Inside RTBU Holiday Park, Ellmoos Road, Jervis Bay NSW (JBT) 2540 (PDF, 211KB)
- Outside 1338 Price Maurice Road, Pekina, SA 5431 (PDF, 327KB)
- Outside 16727 Railway Terrace, Oodla Wirra, SA 5422 (PDF, 330KB)
- Outside 18 Buick Drive, American River, SA 5221 (PDF, 328KB)
Payphone Removal Proposal Notifications - Concluded to Proceed
- Outside 52 Mark Street, New Farm QLD 4005 (PDF, 52KB)
- Outside 27 Centreway, Keilor East VIC 3033 (PDF, 121KB)
- Outside 20 Emu Parade, Jacana VIC 3047 (PDF, 120KB)
- Outside Railway Station, opposite 274 Como Parade West, Parkdale VIC 3195 (PDF, 120KB)
- Outside 66 Bay Street, Brighton VIC 3186 (PDF, 139KB)
- Inside Reflections Holiday Parks Burrinjuck Waters, 2373 Burrinjuck Road, Burrinjuck NSW 2582 (PDF, 118KB)
- Inside Manor Farm Shopping Centre, 53 Northbri Avenue, Salisbury East SA 5109 (PDF, 129KB)
- Outside Campbelltown Centre, 613 Lower North East Road, Campbelltown SA 5074 (PDF, 50KB)
- Outside 371-373 High Street Maitland NSW 2320 (PDF, 117KB)
- Outside the Post Office on Brisbane Street, Murwillumbah, NSW 2484 (PDF, 115KB)
- Outside 29 Ruby Street, Tingha NSW 2369
- Outside 17 Southport Avenue, Tamborine Mountain QLD 4272
- Outside 92 Ocean Road, Brooms Head NSW 2463
- Outside 238 Draper St Parramatta Park QLD 4870
- Outside 7344 Mortlake-Ararat Road, Maroona VIC 3377 (PDF, 119KB)
- Outside 22 Tarkarri Road, Batchelor NT 0845 (PDF, 43KB)
- Outside 127 Stuart Hwy Adelaide River NT 0846 (PDF, 43KB)
- Outside Jewnee St, Corner Warral Street, Wantabadgery NSW 2650 (002) (PDF, 50KB)
- Outside Canal Street, Corner 1 Mirrool Street, Bilbul NSW 2680 (PDF, 49KB)
- Outside 31 Nyanza Street, Woodridge Qld 4114 (PDF, 72KB)
- Outside 50 Port Drive, Port of Brisbane Qld 4178 (PDF, 73KB)
- Outside Bruce Highway Near Brett Road, Canoona Qld 4702 (PDF, 43KB)
- Outside 164 Bunya Road, Arana Hills Qld 4054 (PDF, 43KB)
- Outside Edward Street, Corner Coronga Street, Canbelego NSW 2835 (PDF, 50KB)
- Outside 170 St Kilda Road, St Kilda VIC 3182 (PDF, 123KB)
- Outside 8 Maryborough Street, Near Victoria Street, Windorah QLD 4481 (PDF, 117KB)
- Outside 800 George Street, Haymarket NSW 2000 (PDF, 30KB)
- Outside 99 Elizabeth Street corner of King Street, Sydney NSW 2000 (PDF, 30KB)
- Outside 135 Phillip Street corner Martin Place, Sydney NSW 2000 (PDF, 30KB)
- Outside 185 Broadway near Mountain Street, Ultimo NSW 2007 (PDF, 29KB)
- Outside 1474 Brisbane Valley Highway, Fernvale Qld 4306 (PDF, 21KB)
- Outside 13 Mason Street, Newport VIC 3015 (PDF, 147KB)
- Outside 86 Dundas Street, Thornbury VIC 3071 (PDF, 122KB)
- Inside Iris Clay Hostel, 261 Sturt St Townsville City QLD 4810 (PDF, 22KB)
- Outside 39 Tapio Avenue Near Neilpo Street, Dareton NSW 2717 (PDF, 44KB)
Payphone Removal Proposal Notifications - Concluded to Not Proceed
Payphone Relocation Proposal Notifications - Concluded to Proceed
Payphone Installation Proposal Notifications - Concluded to Proceed
How to make a complaint about a payphone location or removal
The following process and timeframes will apply where Telstra has made a final decision about the proposed installation or removal of a payphone:
If you disagree with Telstra's decision, you must lodge a complaint with Telstra about that decision within 20 working days from the date when Telstra provided its written notification of the final decision.
We will provide an acknowledgement and a complaint reference number within 5 working days of receiving the complaint.
Telstra will provide a response, in writing, to the complaint within 20 working days of receiving the complaint.
If the complaint is in relation to a decision to remove a payphone, then it must relate to a decision where the removal would result in no other payphone remaining at that location.
If you are dissatisfied with Telstra's response to the complaint in relation to a final decision regarding a payphone removal proposal, you may lodge an objection with the ACMA within 10 working days from when Telstra provides its written response to that complaint.
Complaints may be made by:
Writing to:
Telstra Payphone Siting Manager
Locked Bag 4850, Melbourne Vic 3001
Email:
payphone.solutions@team.telstra.com
Phone during business hours:
Payphone enquiry line
1800 011 433, Option 2 (free call from fixed phones)
For information about making an enquiry or lodging a complaint in a language other than English, please visit our Multicultural services.
Free Telstra Wi-Fi Terms and Conditions
This free Wi-Fi service (the Service) is provided by Telstra Corporation Limited. By accessing and using the Service, you accept the following terms and agree to manage how you personally access the Service in accordance with them.
The Service is open and public. We recommend that you don't send or receive sensitive personal information or carry out activities like Internet banking, and make sure you disconnect from the Wi-Fi network after using it. We do, in our sole discretion, limit or block certain websites or content.
This is a free service provided to support the community. To ensure equal use and quality of Wi-Fi for all our customers, we ask you to fairly use the service and monitor the amount of time you are connected, particularly in times of increased community need such as emergencies or local disasters.
You are solely responsible for any information or data uploaded, downloaded or otherwise communicated via the Service and you are responsible for keeping all usernames, passwords and other security-based information secure and private. You should protect your device against unwanted traffic or downloads, including by maintaining up-to-date anti-virus software.
You accept that your access to and use of the Service is at your own risk and we do not guarantee that the Service will be available at all times or will operate without error. We can suspend or terminate your access to the Service in our sole discretion and without notice, without any liability to you.
Once you access the Service and open your internet browser to view a website, we will collect information regarding your web browser and device type/name and/or operating system information as used by your device, to determine the most effective way to display the requested webpage or content on your device. We will also collect and store the IP and MAC address of the device that has accessed the Service and non-personal information about your use of the Wi-Fi service. We will use this information for monitoring our service so that we can improve it.
You must not use or attempt to use the Service, or allow Service to be used in any way: that is unlawful or could cause us to be in breach of any law-e.g., you must not infringe the intellectual property rights of any person or commit any criminal offences; that is obscene, defamatory, libellous, threatening, abusive, offensive or hateful; which could result in us incurring liability to any person which could interfere with the Service, our networks or equipment or those of another person, or the provision by us of services to you or another person; to engage in conduct or activities that we consider could adversely affect our reputation or brands; or which attempts to manipulate or bypass any limitations on the Service by any means.