Payphone services
Telstra Payphones
Keeping Australians connected when they are out and about.
We provide around 15,000 public payphones throughout Australia to meet the needs of people who are out and about.
We have a universal service obligation to ensure that payphones are reasonably accessible to all people in Australia, no matter where they live or conduct business. We supply, install and maintain our payphones in Australia. We allow for public consultation on the location of payphones and try to resolve any complaints.
Here you'll find information on the public consultation process as well as how to make a complaint if you disagree with our final decision on a payphone location or removal.
Public consultation documents and notifications
We will consult with the general public where we're proposing to either install a new payphone or to remove an existing payphone.
Information regarding current proposals may be accessed by opening the documents attached below. Where no documents are attached under either of the proposal types, that means there are no current proposals.
Payphone removal proposal notifications
- Outside 58 Lionel St South Kalgoorlie WA 6430
- Outside 3 Palmerston Street, Aeroglen QLD 4870
- Outside 249 Hay Street East Perth WA 6004
- Outside 36 Duke Street, East Fremantle, WA 6158
- Outside 248 Military Road, Semaphore, SA 5019
- Outside Bank, James Street Plaza, 109 Beaumont Street, Hamilton, NSW 2303
- Inside the Royal North Shore Hospital, Level 3, 51 Reserve Road, St Leonards, NSW 2065
- Outside 1544 Gold Coast Highway, Palm Beach, QLD 4221
- Outside 20 Moore Street, Footscray, VIC 3011
- Outside 7 Alaska Street, Cunjurong Point, NSW 2539
- Outside 37 Cook Road corner Mitchell Street, Centennial Park, NSW 2021
- Outside 2 Onslow Street near Old South Head Road, Rose Bay, NSW 2029
- Outside 1544 Gold Coast Highway, Palm Beach, QLD 4221
- Outside 1 Miller Street corner of John Street, Brunswick East, VIC 3057
- Outside 224 George Street, Windsor, NSW 2756
- Outside 5 Stokes Street, Edmonton, QLD 4869
- Inside Bankstown Hospital, 68 Eldridge Road, Bankstown, NSW 2200
- Outside 30 Pitt Street corner Bulletin Place, Sydney, NSW 2000
- Outside 1 Kings Cross Road corner Victoria Street, Darlinghurst, NSW 2010
- Outside 134 Oxford Street (outside Darlinghurst Courthouse), Darlinghurst, NSW 2010
- Outside 40 Bayswater Road corner Ward Avenue, Rushcutters Bay, NSW 2011
- Outside 79 Bayswater Road corner Kings Cross Road, Rushcutters Bay, NSW 2011
- Outside 41 Castlereagh Street near King Street, Sydney, NSW 2000
- Outside 197 Elizabeth Street corner Park Street, Sydney, NSW 2000
- Outside 199 George Street opposite Alfred Street, Sydney NSW 2000
- Outside 160 Sussex Street, Sydney, NSW 2000
- Outside 2 King Street corner Forbes Street, Newtown, NSW
- Outside 88 Bayswater Road corner Waratah Street, Rushcutters Bay, NSW 2011
- Outside 1 Mitchell Road corner Henderson Road, Alexandria, NSW 2015
- Outside 457 Oxford Street opposite George Street, Paddington, NSW 2021
- Outside 302 Bourke Street corner Patterson Lane, Surry Hills, NSW 2010
- Outside 182 Phillip Street near King Street, Sydney, NSW 2000
- Outside 49 Marshall Street, Goondiwindi, QLD 4390
- Outside 1750 Wine Country Drive, North Rothbury, NSW, 2335
- Outside 2 Cable St, Main Beach, QLD 4217
- Outside 8 Victoria Street, Coburg, VIC, 3058
- Outside 10 Oxford Road, Ingleburn, NSW, 2565
- Inside 6 Abbott Street, Cairns City QLD 4870
- Outside 256 Wickham Street, Fortitude Valley, QLD, 4006
- Outside 315 Brunswick Street Fortitude Valley QLD 4006
- Outside 48 Darlinghurst Road, Potts Point NSW 2011
- Outside 304 Chalmers Street corner Redfern Street, Redfern NSW 2016
- Outside 60 The Corso, Manly NSW 2095
- Outside 24 Railway Parade, Westmead NSW 2145
- Outside 31 Old Geelong Road, Hoppers Crossing VIC 3029
- Outside 164 Manilla St Manilla NSW 2346
- Outside 44 East Street Guildford WA 6055
- Outside 205 Evan Street, South Mackay, QLD 4740
- Outside 249 Hay Street, East Perth ,WA 6004
- Outside 34 Stuart Street corner Craig Avenue, Manly NSW 2095
- Outside 210 Pittwater Road corner Collingwood Street, Manly NSW 2095
- Outside 4 Clearview Terrace, Seven Hills, QLD 4170
- Outside 41 Graham Road, Carseldine, QLD 4034
- Outside 55 Tenterden Street corner Hastings Street, Botany NSW 2019
- Outside 87 High Street corner Hipwood Street, North Sydney NSW 2060
- Outside 9 Mary Street corner Perry Street, Lilyfield NSW 2040
- Outside 71 Aquarium Avenue, Hemmant QLD 4174
- Outside 107 Old Burleigh Road, Broadbeach QLD 4218
- Outside 1 Naranga Avenue, Broadbeach Waters QLD 4218
Payphone relocation proposal notifications
Payphone installations proposal notifications
- N/A
Public consultation documents
- Outside 3 Palmerston Street, Aeroglen QLD 4870
- Outside 36 Duke Street, East Fremantle, WA 6158
- Outside 248 Military Road, Semaphore, SA 5019
- Outside Bank, James Street Plaza, 109 Beaumont Street, Hamilton, NSW 2303
- Outside 20 Moore Street, Footscray, VIC 3011
- Outside 7 Alaska Street, Cunjurong Point, NSW 2539
- Outside 37 Cook Road corner Mitchell Street, Centennial Park, NSW 2021
- Outside 2 Onslow Street near Old South Head Road, Rose Bay, NSW 2029
- Outside 1544 Gold Coast Highway, Palm Beach, QLD 4221
- Outside 1 Miller Street corner of John Street, Brunswick East, VIC 3057
- Outside 30 Pitt Street corner Bulletin Place, Sydney, NSW 2000
- Outside 1 Kings Cross Road corner Victoria Street, Darlinghurst, NSW 2010 (02938008X2)
- Outside 1 Kings Cross Road corner Victoria Street, Darlinghurst, NSW 2010 (02935734X2)
- Outside 134 Oxford Street (outside Darlinghurst Courthouse), Darlinghurst, NSW 2010
- Outside 40 Bayswater Road corner Ward Avenue, Rushcutters Bay, NSW 2011
- Outside 79 Bayswater Road corner Kings Cross Road, Rushcutters Bay, NSW 2011
- Outside 41 Castlereagh Street near King Street, Sydney, NSW 2000
- Outside 197 Elizabeth Street corner Park Street, Sydney, NSW 2000
- Outside 199 George Street opposite Alfred Street, Sydney NSW 2000
- Outside 160 Sussex Street, Sydney, NSW 2000
- Outside 2 King Street corner Forbes Street, Newtown, NSW
- Outside 88 Bayswater Road corner Waratah Street, Rushcutters Bay, NSW 2011
- Outside 1 Mitchell Road corner Henderson Road, Alexandria, NSW 2015
- Outside 457 Oxford Street opposite George Street, Paddington, NSW 2021
- Outside 302 Bourke Street corner Patterson Lane, Surry Hills, NSW 2010
- Outside 182 Phillip Street near King Street, Sydney, NSW 2000
- Outside 49 Marshall Street, Goondiwindi, QLD 4390
- Outside 1750 Wine Country Drive, North Rothbury, NSW, 2335
- Outside 2 Cable St, Main Beach, QLD 4217
- Outside 44 East Street Guildford WA 6055
- Outside 205 Evan Street, South Mackay, QLD 4740
- Outside 34 Stuart Street corner Craig Avenue, Manly NSW 2095
- Outside 210 Pittwater Road corner Collingwood Street, Manly NSW 2095
- Outside 4 Clearview Terrace, Seven Hills, QLD 4170
- Outside 41 Graham Road, Carseldine, QLD 4034
- Outside 55 Tenterden Street corner Hastings Street, Botany NSW 2019
- Outside 87 High Street corner Hipwood Street, North Sydney NSW 2060
- Outside 9 Mary Street corner Perry Street, Lilyfield NSW 2040
- Outside 71 Aquarium Avenue, Hemmant QLD 4174
- Outside 107 Old Burleigh Road, Broadbeach QLD 4218
- Outside 1 Naranga Avenue, Broadbeach Waters QLD 4218
How to make a complaint about a payphone location or removal
The following process and timeframes will apply where Telstra has made a final decision about the proposed installation or removal of a payphone:
If you disagree with Telstra's decision, you must lodge a complaint with Telstra about that decision within 20 working days from the date when Telstra provided its written notification of the final decision.
We will provide an acknowledgement and a complaint reference number within 5 working days of receiving the complaint.
Telstra will provide a response, in writing, to the complaint within 20 working days of receiving the complaint.
If the complaint is in relation to a decision to remove a payphone, then it must relate to a decision where the removal would result in no other payphone remaining at that location.
If you are dissatisfied with Telstra's response to the complaint in relation to a final decision regarding a payphone removal proposal, you may lodge an objection with the ACMA within 10 working days from when Telstra provides its written response to that complaint.
Complaints may be made by:
Writing to:
Telstra Payphone Siting Manager
Locked Bag 4850, Melbourne Vic 3001
Email:
payphone.solutions@team.telstra.com
Phone during business hours:
Payphone enquiry line
1800 011 433, Option 2 (free call from fixed phones)
For information about making an enquiry or lodging a complaint in a language other than English, please visit our Multicultural services.