Payphone services
Important changes
As of 3 August 2021, standard national and mobile calls are free of charge from all Telstra payphones.
From 8 October 2021, payphones will stop accepting coins. To make a call to international or other charged destinations, you have the option of using a Telstra Phonecard or other third-party calling cards. Find out more about Telstra Phonecards.
We provide around 15,000 public payphones throughout Australia which continue to provide valuable services to the community in an ever-changing digital world.
Payphones have always been and continue to be a vital piece of social infrastructure that are a convenient beacon of safety and connection, especially for our most vulnerable and disadvantaged in the community.
We have a universal service obligation to ensure that payphones are reasonably accessible to all people in Australia, no matter where they live or conduct business. We allow for public consultation on the location of payphones and try to resolve any complaints.
Here you'll find information on the public consultation process as well as how to make a complaint if you disagree with our final decision on a payphone location or removal.
View Our Customer Terms and Payphone call costs (PDF, 335kB)
Payphone register and locator
To find the location of a public payphone, use our payphone locator search tool.
Payphone enquiries & applications
Find out how to apply to have a new payphone installed, have the location of an existing payphone changed, or have an existing payphone removed.
Reporting faults
Find out how to report a Telstra payphone that's damaged or not working. Also how to have a faulty Telstra Phonecard replaced.
Telstra Smart Payphone
Find out about our latest public payphone – the Telstra Smart Payphone – and its features.
TTY payphones
Our Teletypewriter (TTY) payphones enable people who are deaf or have a communication impairment to stay in touch when out and about.
Public consultation documents and notifications
We will consult with the general public where we're proposing to either install a new payphone or to remove an existing payphone.
Information regarding current proposals may be accessed by opening the documents attached below. Where no documents are attached under either of the proposal types, that means there are no current proposals.
Payphone removal proposal notifications
- Inside Parkland, 36 Broad Street, Sarina, QLD 4737
- Outside in the Piccones Village Shopping Centre, 113 Bruce Highway, Edmonton, QLD 4869
- Outside 72 Archibald Street, Willagee, WA 6156
- Outside McDonalds, Mountbatten Square, Elizabeth, SA 5112
- Outside 264 Main North Road, Prospect, SA 5082
- Inside Bundaberg Park Village, 20 Childers Road, Kensington, QLD 4670
- Outside 41 South Terrace, Fremantle, WA 6160
- Outside 85 Whatley Crescent, Bayswater, WA 6053
- Outside 33 Queen Street, near George Street, Brisbane, QLD 4000
- Outside 91 Queen Street, near Oasis Juice Bar, Brisbane, QLD 4000
- Outside 72 Queen Street, near Myer Centre, Brisbane, QLD 4000
- Outside 70 Annerley Road, Woolloongabba, QLD 4102
- Outside 3 Keith Street, Hampton East, VIC 3188
- Inside Cove Hill Fair, 11 Cove Hill Road, Bridgewater, TAS 7030
- Outside Melbourne Central near 339 Swanston Street, Melbourne, VIC 3000
- Outside 65 Swanston Street, Melbourne, VIC 3000
- Outside Shops 150 Westfield Street, Maddington, WA 6109
- Shopping Centre outside 10 Smart Street, Scholl Street end, Mandurah, WA 6210
- Deane Street near the corner of Burwood Road, Burwood, NSW 2134
- Outside 1 Victoria Street near Burwood Road, Burwood, NSW 2134
- Outside 63 Hill Road Lurnea NSW 2170
- Outside 148 City Walk, Canberra, ACT 2601
- Outside 19 Maughn Street, Wellington, NSW 2820
- Outside 125 Whites Road, Salisbury North, SA 5108 (PDF, 47KB)
- Outside Highway 1 Caravan Park, 963 Port Wakefield Road, Bolivar, SA 5110 (PDF, 49KB)
- Inside Shafston University Mansions, 9 Castlebar Street, Kangaroo Point, QLD 4169 (PDF, 49KB)
- 68 Burt Street near Lane Street, Boulder, WA 6432 (PDF, 49KB)
- St Barbaras Square, 250 Hannan Street, Kalgoorlie, WA 6430 (PDF, 49KB)
- Outside of the Post Office, 2244 Albany Highway, Gosnells, WA 6110 (PDF, 49KB)
- 26 Lake Street corner of James Street, Northbridge, WA 6003 (PDF, 49KB)
- Outside 28 South Coast Highway, Orana, WA 6330 (PDF, 49KB)
- Outside the Post Office, 127 Yulara Drive, Yulara, NT 0872 (PDF, 49KB)
- Outside Railway Station, 1 Station Street, Ashfield, NSW 2131 (PDF, 49KB)
- Liverpool Mall outside 146 Macquarie Street, Liverpool, NSW 2170 (PDF, 49KB)
- Outside 50 Douglas Street, Thursday Island, QLD 4875 (PDF, 49KB)
- Outside 45 Cullen Street, Nimbin, NSW 2480 (PDF, 49KB)
- Outside 16 Wallace Street, Macksville, NSW 2447 (PDF, 49KB)
- Outside 98 Jonson Street, Byron Bay, NSW 2481(PDF, 49KB)
- Outside 64 Jonson Street, Byron Bay, NSW 2481 (PDF, 49KB)
- Outside 46 Herbert Street, Bowen, QLD 4805 (PDF, 49KB)
- Beenleigh Railway Station Platform, Alamein Street, Beenleigh, QLD 4207 (PDF, 49KB)
Payphone relocation proposal notifications
- Outside Mont Albert Railway Station, 1 Churchill Street, Mont Albert, VIC 3127
- Outside 572 Lonsdale Street, Melbourne, VIC 3000
- Outside 184 Broadway, Ultimo NSW 2007
- Outside 20 Martin Place, Sydney NSW 2000
Payphone installations proposal notifications
- Outside Darlington Parklands, 2-20 Darlington Drive, Yarrabilba, QLD 4207
- 57-65 Stanford Road, outside the skate park, Albany, WA 6330
Public consultation documents
How to make a complaint about a payphone location or removal
The following process and timeframes will apply where Telstra has made a final decision about the proposed installation or removal of a payphone:
If you disagree with Telstra's decision, you must lodge a complaint with Telstra about that decision within 20 working days from the date when Telstra provided its written notification of the final decision.
We will provide an acknowledgement and a complaint reference number within 5 working days of receiving the complaint.
Telstra will provide a response, in writing, to the complaint within 20 working days of receiving the complaint.
If the complaint is in relation to a decision to remove a payphone, then it must relate to a decision where the removal would result in no other payphone remaining at that location.
If you are dissatisfied with Telstra's response to the complaint in relation to a final decision regarding a payphone removal proposal, you may lodge an objection with the ACMA within 10 working days from when Telstra provides its written response to that complaint.
Complaints may be made by:
Writing to:
Telstra Payphone Siting Manager
Locked Bag 4850, Melbourne Vic 3001
Email:
payphone.solutions@team.telstra.com
Phone during business hours:
Payphone enquiry line
1800 011 433, Option 2 (free call from fixed phones)
For information about making an enquiry or lodging a complaint in a language other than English, please visit our Multicultural services.