We provide around 15,900 public payphones throughout Australia to meet the needs of people who are out and about. 

We have a universal service obligation to ensure that payphones are reasonably accessible to all people in Australia, no matter where they live or conduct business. We supply, install and maintain our payphones in Australia. We allow for public consultation on the location of payphones and try to resolve any complaints.

Here you'll find information on the public consultation process as well as how to make a complaint if you disagree with our final decision on a payphone location or removal.

Payphone register and locator

To find the location of a public payphone, use our Payphone locator search tool.

Payphone enquiries & applications

Find out how to apply to have a new payphone installed, have the location of an existing payphone changed, or have an existing payphone removed.

Reporting faults

Find out how to report a Telstra payphone that's damaged or not working. Also how to have a faulty Telstra Phonecard replaced.

Telstra Smart Payphone

Find out about our latest public payphone – the Telstra Smart Payphone – and its features.

TTY payphones

Our Teletypewriter (TTY) payphones enable people who are deaf or have a communication impairment to stay in touch when out and about.