To report a payphone that has a fault or needs attention, please contact the Payphone Fault Line on 180 22 44 (a free call from Telstra payphones). This service is available 24x7.
It will help if you can tell us:
- the location of the payphone
- the payphone phone number or the payphone cabinet ID
- a description of the fault (issues with calling, no dial tone, buzzing noise, etc.)
- details of any physical damage (broken handsets or glass, etc.)
If after calling you continue to have concerns, you can find out more about our complaint management processes.