To report a payphone that has a fault or needs attention, please contact the Payphone Fault Line on 180 22 44 (a free call from Telstra payphones). This service is available 24x7.
It will help if you can tell us:
If you have a Telstra pre-paid Phonecard that is faulty you can apply for it to be replaced. Phonecards can be replaced as a result of:
Find out more about Telstra Phonecard