How can I make a Payphone enquiry?

Enquiries concerning the installation, relocation or removal of Telstra payphones, including the process for public consultation on their location and the resolution of any complaints about their location, can be made by any person or community group using one of the four options below.


Enquire or apply online:

Call us

Call us on:

1800 011 433* (Option 2)

* A free call from most fixed phones

Email us

Send an email:

Write us

Letters can be sent to:

Telstra Payphone Siting Manager
Locked Bag 4850
Melbourne Vic 3001

Frequently Asked Questions