Can I change my Pre-Paid service to post-paid and vice versa?
Take me to
Yes, you can change your mobile from Pre-Paid to post-paid or post-paid to Pre-Paid. When changing to Pre-Paid you can keep your number, but you'll need a new SIM card. To make the switch:
- Contact us
- Visit your local Telstra store
How to switch my service
First, you’ll need to select a post-paid plan and, if required, a new device. In most cases we can add your mobile to an existing account.
First, you'll need to select a Pre-Paid plan, order a new SIM and activate your SIM once it arrives. Then you can choose a recharge amount and recharge your Pre-Paid online using your credit card, debit card, PayPal or a recharge voucher.
Note: Any discounts or benefits linked to your post-paid contract will end once your service changes.
If you're still on a post-paid contract, you can still switch to Pre-Paid but you'll need to pay any early termination charges and any remaining device or accessory payments associated with your plan.
Sign in to My Telstra to check if you're still on a contract and get an estimate of any Early Termination Charges or remaining device payments.
Rather get in touch? Let's get you connected
My Telstra app
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more
Contact us
We're here to answer your questions.
In store
Find your nearest Telstra store or Wi-Fi hotspot.