Can I change my Pre-Paid service to post-paid & vice-versa?

First, you’ll need to select a post-paid plan and, if required, a new device. In most cases we can add your mobile to an existing account.

Important: 

• You’ll lose any remaining credit or bonuses on your Pre-Paid service once it changes.
• You may lose voicemail messages you’ve saved when you switch. Make sure you save important voicemail messages to a separate device first

First, you'll need to select a Pre-Paid plan, order a new SIM and activate your SIM once it arrives. Then you can choose a recharge amount and recharge your Pre-Paid service online using your credit card, debit card, PayPal or a recharge voucher.

Note: Any discounts or benefits linked to your post-paid contract will end once your service changes.

If you're still on a post-paid contract, you can still switch to Pre-Paid but you'll need to pay any Early Termination Charges and any remaining device or accessory payments associated with your plan.

Go to the My Telstra app or My Telstra in a browser to check if you're still on a contract and get an estimate of any Early Termination Charges or remaining device payments.