Plans & upgrades

Can I change my Pre-Paid service to post-paid, or vice-versa?

Yes, you change your mobile from Pre-Paid to post-paid, or post-paid to Pre-Paid. And in most cases, you can keep your SIM card and your number. To make the switch:

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Visit your local Telstra store

Important: You can’t transfer ownership of a mobile at the same time as when you’re switching from Pre-Paid to post-paid or vice versa. If you want to transfer ownership as well, you’ll need to request a change of ownership and fill out a transfer form.

First, you’ll need to select a post-paid plan and, if required, a new device. In most cases we can add your mobile to an existing account.

Important:

You’ll lose any remaining credit or bonuses on your Pre-Paid service once it changes.

You may lose voicemail messages you’ve saved when you switch. Make sure you save important voicemail messages to a separate device first
First, you’ll need to select a Pre-Paid plan and purchase a Pre-Paid recharge. Any discounts or benefits linked to your post-paid contract will end once your service changes.

If you’re still on a post-paid contract, you can still switch to Pre-Paid but you’ll need to pay any Early Termination Charges and any remaining device or accessory payments associated with your plan.

 You can check if you’re still on a contract and get any estimate of any Early Termination Charges or remaining device payments with the My Telstra app, Telstra 24x7 app, My Account or our website.

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