What are the charges to cancel my plan?
Find out what you’ll need to pay if you cancel your plan, including how to check your remaining device and accessory repayments, and any applicable Early Termination Charges.
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What’s included in cancellation charges?
If you cancel your plan, the charges may include:
- remaining repayments for your devices, hardware and accessories
- Early Termination Charges, if your plan is on a contract
- a non-return fee or the remaining cost of your modem, if you cancel within 24 months.
You can check what charges apply in the Critical Information Summary for your plan, or in your plan details in My Telstra.
To check your plan details in My Telstra:
- Go to Services
- Select your service
- Select View or manage your plan
- Select View plan details.
How can I check my remaining device, hardware and accessory repayments?
If you have a device, hardware or accessories on a repayment plan, you can check your remaining repayments in My Telstra, or chat with us.
To check your remaining repayments in My Telstra:
- Go to Services
- Scroll down to Your devices and accessories
- Check the Amount remaining on the relevant device or accessory.
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Sign in to the My Telstra app
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If you don't use My Telstra, you can still chat with us online.
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