Track my order

You can find your order number on your confirmation email or SMS. If you’re using the My Telstra app, you can search for it in your profile under account activity.

You may notice your order status change as your order progresses. Check what your order status means.

If the courier considers it safe to do so, some items can be left at the delivery address when you're not there. On delivery of mobile phones, SIM cards and tablets, you will need to show ID and provide a signature.

Good to know: For security purposes, you'll need to show the same ID used when you placed your order such as an Australian driver licence or passport.

If you can't be there to accept delivery, your parcel will be sent to the post office. You'll need to present photo ID when you collect it.

Currently, Click & Collect is only available at stores across Melbourne and Brisbane. You can check to see if a store near you is participating during your online order. 

You'll receive an email when your order is ready for collection.

If you select the wrong store, you'll need to cancel your order and place a new one. A refund will typically be issued upon cancellation. 

You have up to 12 days to collect your order from the date of the confirmation email, after which it will be cancelled if not collected.

Contact us if you received the wrong item, or your item is faulty or dead on arrival.

You'll need to make sure your item is left in its original packaging and unused. 

If you need to make a claim under your device's warranty, read more about your rights for faulty products.