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Some items can be left at your premises when you’re not there, if the courier considers it safe to do so.

However, there are things we can’t leave when you’re not there, such as mobile handsets, SIM cards and tablets. For these deliveries, you’ll need to be there when the courier delivers your parcel, because you’ll need to provide:

• A valid form of photo identification. For security purposes, that identification must be the same as the identification used when placing your order online with us (e.g. Australian driver’s licence, passport)
• Your signature. You’ll need to sign for it yourself and a third party cannot sign on your behalf
   

You can cancel your order if it has not yet been picked and packed, or dispatched to you. Contact us to find out if you can cancel your order.
 

Yes, but once your item has been dispatched, early termination charges may apply if you cancel your order. 

If there’s a problem with the item you received, for example, if it appears to have a fault, is dead on arrival or is a different colour, model or storage size from what you ordered, contact us now.

In this case, please leave your item in its original packaging and as untouched as possible.

We recommend you keep the welcome letter, which is in the parcel you received from us, as your proof of purchase and to use with any warranty claims should things go wrong later.