Even with the great products and services we offer, we know that sometimes things can go wrong. The good news is you’ve got a number of rights when your product is faulty. We’ll help you explore your options under the manufacturer’s warranty, our policies and your legal rights called Consumer Guarantees.

Note that while this page deals with faulty products, consumer guarantees also apply in relation to services.  Refer to the document titled ‘Important Warranty Information’ found with Our Customer Terms information here - https://www.telstra.com.au/customer-terms/home-family for more information including about your rights in relation to relevant service failures.