How do I check my BYO modem is compatible with Telstra services?

We can’t guarantee compatibility with every modem because not all modems are the same. Here’s a three-step guide to check if your modem is compatible.

Three steps to check your modem’s compatibility

Not all modems support the latest nbn® or Opticomm technologies – some hardware may need to be upgraded to be compatible with the network and connection points. Our nbn and Opticomm internet services are designed to work with most common modem routers.

Modems from other providers: If you’re using a modem provided by one of the retail service providers below, it’s highly likely the modem’s network configurations will work on our internet plans as we understand these providers use the same connection configuration as Telstra’s (IPoE):

Aussie Broadband
Belong
Optus
Superloop

If you’re using a modem from a different provider, go to your modem settings and check the network configuration it’s using. (Your previous provider should have instructions on how to access your modem settings.)

Good to know

The eero 7 and eero 7 Max use the same connection configuration as Telstra’s IPoE setup by default. However, if you previously modified your eero settings before connecting with Telstra, you may need to manually switch back to IPoE to ensure compatibility.

A good way to check your modem’s compatibility is to:

Refer to your modem/router’s user guide
Contact the manufacturer for specific compatibility details
Look for an ‘nbn ready’ sticker on your modem

Important

If you’re using your own modem, we may not have access to its specifications or capabilities. This means we can’t confirm whether it can support the full speed of your internet plan.

To check if your modem is compatible:

Review your modem’s technical specifications
Visit the modem manufacturer’s website or modem user guide.

Using a modem that doesn’t meet the necessary specifications may lead to reduced speeds or connectivity issues. See the table below. 

Typical maximum speeds by Wi-Fi generation and age of modem

Wi-Fi generation	Typical maximum Wi-Fi speeds	Approximate year of release
Wi-Fi 7 (802.11be)	Over 1Gbps	2024
Wi-Fi 6 (802.11ax)	Up to 1Gbps	2019
Wi-Fi 5 (802.11ac)	Up to 500Mbps	2013
Wi-Fi 4 (802.11n)	Up to 100Mbps	2009

This table is intended to be a guide only. Device capabilities may vary by internet provider or manufacturer.

To support the nbn technology at your address, your modem must:

Be nbn-ready and able to support your nbn plan speed;
Support IPoE connections;
For copper-based connections (FTTB and FTTN), support VDSL2 connections and SOS/ROC; Visit the nbn website to learn more about VDSL2 Modems for FTTN/B
For all other connections, support connections by Ethernet WAN.