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Moving house
Moving home?
Moving can be stressful. We'll help by making your internet service move stress-free. That’s one less thing to worry about on moving day.
How to move your internet
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Check your new address
Enter your new address to see what internet connections are available.
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Keep your plan or switch it
Stay on your current plan or choose a new one, do it all as part of your move.
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Book online
Pick your disconnect and connect dates in minutes. Book by 1pm on weekdays for connection within two business days.
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Connected!
We’ll send you an SMS once your new place is online. Track your move and manage appointments in My Telstra.
Check your new address
We’ve found an existing order at the address
Looks like there’s already an order in progress
The in-progress order might be with us or with another provider. You’ll need to cancel it or wait for it to be completed before placing a new order.
We found multiple addresses. Please select yours from the list below.
Great!
Available
You can connect to the nbn™ network via Hybrid Fibre Coaxial technology.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to the nbn™ network via Fibre to the Premises technology.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to the nbn™ network via Fibre to the Building technology.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
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Download speed0000 - 0000 Mbps
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Upload speed0000 - 0000 Mbps
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Unleash your internet potential
Great!
Available
You can connect to the nbn™ network via Fibre to the Node technology.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
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Download speed0000 - 0000 Mbps
-
Upload speed0000 - 0000 Mbps
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Unleash your internet potential
Great!
Available
You can connect to the nbn™ network via Fibre to the Curb technology.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
-
Download speed0000 - 0000 Mbps
-
Upload speed0000 - 0000 Mbps
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Unleash your internet potential
Great!
Available
You can connect to the nbn™ network via Fixed Wireless technology.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! Opticomm is available at your new address
Available
To find out how we can help you, please message us.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
5G Home Internet is available at your new address
Available
When moving to a 5G Home Internet connection, you must cancel your existing internet connection. Your existing plan will not cancel automatically.
Maximum 5G speeds at your address
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Download speed0000 - 0000 Mbps
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Upload speed0000 - 0000 Mbps
Your maximum speed ranges are estimated based on information available. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to Telstra Velocity. Please call us on 1800 008 994 to find out more and connect.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to the Opticomm access network.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected via Cable now
Available
Our cable plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map.
Our cable plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map.
To connect to CABLE, contact our messaging team.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected via ADSL now
Available
Our ADSL plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map.
Our ADSL plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map.
To connect to ADSL, contact our messaging team.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Telstra Satellite Home Internet is available at your new address.
Available
When moving to a satellite home internet connection, you must cancel your existing voice and/or internet connections. Your existing plan will not cancel automatically.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Woo-hoo! Your address is nbn-ready.
Available
Make the switch now to secure, fast nbn with Telstra. Your fixed phone line is included at no extra cost and you can keep your existing number.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Switch to nbn
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Oops! You've entered your current address
To book your move, we need your new address
Choose the right internet plan for your new place
Pick a plan and sign up online. Give us your move-in dates, and we'll handle everything else.
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Basic
Free fibre upgrade availableFree fibre upgrade requiredFree fibre upgrade availableFree fibre upgrade required$93 /mth
Plan price may change.25Typical speeds 7-11pm-
25 MbpsDownload
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4 MbpsUpload
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring. Plan avail to FTTP connections only.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring. Plan avail to FTTP connections only.Maximum speeds at your address on this plan:
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MbpsDownload
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MbpsUpload
This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be . Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring. Plan avail to FTTP connections only.This plan’s maximum download speed is supported at your address. Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring. Plan avail to FTTP connections only.This plan’s maximum download speed is supported at your address. Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring. Plan avail to FTTP connections only.This plan’s maximum download speed is supported at your address. Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring. Plan avail to FTTP connections only.This plan’s maximum download speed is supported at your address. Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring. Plan avail to FTTP connections only.Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/N/B/C and HFC connections.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/N/B/C and HFC connections.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/N/B/C and HFC connections.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/N/B/C and HFC connections.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/N/B/C and HFC connections.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.Great for:
Watching shows on 1-2 devices, browsing the internet, and checking emails.Best uses for Standard speed -
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Basic Internet Only
Free fibre upgrade availableFree fibre upgrade requiredFree fibre upgrade availableFree fibre upgrade required$85 /mth
Plan price may change.25Typical speeds 7-11pm-
25 MbpsDownload
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4 MbpsUpload
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring. Plan avail to FTTP connections only.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring. Plan avail to FTTP connections only.Maximum speeds at your address on this plan:
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MbpsDownload
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MbpsUpload
This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/N/B/C and HFC connections.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/N/B/C and HFC connections.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/N/B/C and HFC connections.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/N/B/C and HFC connections.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/N/B/C and HFC connections.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.Great for:
Watching shows on 1-2 devices, browsing the internet, and checking emails.Best uses for Standard speed-
Internet only. No additional plan features.
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Essential
Free fibre upgrade availableFree fibre upgrade requiredFree fibre upgrade availableFree fibre upgrade required$109 /mth
Plan price may change.50Typical speeds 7-11pm-
50 MbpsDownload
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17 MbpsUpload
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring. Plan avail to FTTP connections only.We're unable to estimate the maximum speeds at your address until you're on your new plan.
Typical speeds not available to most FTTC connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/ wiring. Plan avail to FTTP connections only.Maximum speeds at your address on this plan:
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MbpsDownload
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MbpsUpload
This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.Typical speeds not available to most FTTN customers.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring. Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/B/C/N, and HFC connections.Typical speeds not available to most FTTN customers.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring. Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/B/C/N, and HFC connections.Typical speeds not available to most FTTN customers.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring. Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/B/C/N, and HFC connections.Typical speeds not available to most FTTN customers.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring. Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/B/C/N, and HFC connections.Great for:
Making a video call while others game or stream shows in HD on up to 2 devices.Best uses for Standard Plus speed -
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Essential Internet Only
Free fibre upgrade availableFree fibre upgrade requiredFree fibre upgrade availableFree fibre upgrade required$95 /mth
Plan price may change.50Typical speeds 7-11pm-
50 MbpsDownload
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17 MbpsUpload
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring. Plan avail to FTTP connections only.We're unable to estimate the maximum speeds at your address until you're on your new plan.
Typical speeds not available to most FTTC connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/ wiring. Plan avail to FTTP connections only.Maximum speeds at your address on this plan:
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MbpsDownload
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MbpsUpload
This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.Typical speeds not available to most FTTN customers.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring. Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/B/C/N, and HFC connections.Typical speeds not available to most FTTN customers.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring. Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/B/C/N, and HFC connections.Typical speeds not available to most FTTN customers.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring. Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/B/C/N, and HFC connections.Typical speeds not available to most FTTN customers.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring. Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/B/C/N, and HFC connections.Great for:
Making a video call while others game or stream shows in HD on up to 2 devices.Best uses for Standard Plus speed-
Internet only. No additional plan features.
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$99 /mth
For 6 months, then $113/mth.
For new services. Ends 18 May.Plan price may change.Great for:
4K streaming on multiple devices while others work, study, game and make video calls at the same time.Best uses for Premium speed -
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$89 /mth
For 6 months, then $99/mth.
For new services. Ends 18 May.Plan price may change.Great for:
4K streaming on multiple devices while others work, study, game and make video calls at the same time.Best uses for Premium speed-
Internet only. No additional plan features.
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Ultimate EOFY Sale
$99 /mth
For 6 months, then $129/mth.
For new services. Ends 18 May.Plan price may change.750Typical speeds 7-11pm-
600 MbpsDownload
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40 MbpsUpload
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/ wiring. Plan avail to FTTP connections only.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.As your nbn connection type is FTTB, Ultimate speed isn’t available at your address.As your nbn connection type is FTTN, Ultimate speed isn’t available at your address.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only. Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/ wiring. Plan avail to FTTP connections only.Maximum speeds at your address on this plan:
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MbpsDownload
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MbpsUpload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whySpeeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Great for:
4K streaming on multiple devices, seriously responsive gaming, ultrasmooth video calling and downloading and uploading large files.Best uses for Superfast speed -
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Ultrafast EOFY Sale
Free fibre upgrade availableFree fibre upgrade requiredFree fibre upgrade availableFree fibre upgrade required$109 /mth
For 6 months, then $139/mth.
For new services. Ends 18 May.Plan price may change.1000Typical speeds 7-11pm-
800 MbpsDownload
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80 MbpsUpload
We're still calculating typical busy period speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/ wiring. Plan avail to FTTP connections only.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.As your nbn connection type is FTTB, Ultimate speed isn’t available at your address.As your nbn connection type is FTTN, Ultimate speed isn’t available at your address.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.We're still calculating typical busy period speeds 7pm-11pm on this plan - the information here is an estimate only. Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/ wiring. Plan avail to FTTP connections only.Maximum speeds at your address on this plan:
-
MbpsDownload
-
MbpsUpload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whySpeeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Great for:
Livestreaming games, watching a show in 8K while others stream in 4K, downloading and uploading large files on multiple devices.Best uses for Ultrafast Speed -
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Ultimate Internet Only EOFY Sale
Free fibre upgrade availableFree fibre upgrade requiredFree fibre upgrade availableFree fibre upgrade required$89 /mth
For 6 months, then $119/mth.
For new services. Ends 18 May.Plan price may change.750Typical speeds 7-11pm-
600 MbpsDownload
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40 MbpsUpload
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/ wiring. Plan avail to FTTP connections only.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.As your nbn connection type is FTTB, Ultimate speed isn’t available at your address.As your nbn connection type is FTTN, Ultimate speed isn’t available at your address.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only. Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/ wiring. Plan avail to FTTP connections only.Maximum speeds at your address on this plan:
-
MbpsDownload
-
MbpsUpload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whySpeeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Great for:
4K streaming on multiple devices, seriously responsive gaming, ultrasmooth video calling and downloading and uploading large files.Best uses for Superfast speed-
Internet only. No additional plan features.
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Ultrafast Internet Only EOFY Sale
Free fibre upgrade availableFree fibre upgrade requiredFree fibre upgrade availableFree fibre upgrade required$99 /mth
For 6 months, then $129/mth.
For new services. Ends 18 May.Plan price may change.1000Typical speeds 7-11pm-
800 MbpsDownload
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80 MbpsUpload
We're still calculating typical busy period speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/ wiring. Plan avail to FTTP connections only.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.As your nbn connection type is FTTB, Ultimate speed isn’t available at your address.As your nbn connection type is FTTN, Ultimate speed isn’t available at your address.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.We're still calculating typical busy period speeds 7pm-11pm on this plan - the information here is an estimate only. Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/ wiring. Plan avail to FTTP connections only.Maximum speeds at your address on this plan:
-
MbpsDownload
-
MbpsUpload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whySpeeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Great for:
Livestreaming games, watching a show in 8K while others stream in 4K, downloading and uploading large files on multiple devices.Best uses for Ultrafast Speed-
Internet only. No additional plan features.
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Essential
Free fibre upgrade availableFree fibre upgrade requiredFree fibre upgrade availableFree fibre upgrade required$120 per month
Plan price may change.50Typical speeds (9am-5pm weekdays)-
50 MbpsDownload
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17 MbpsUpload
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring.
Speeds experienced may be lower due to factors incl. in-premises set up/wiring and will be confirmed post connection.Speeds experienced may be lower due to factors incl. in-premise set up/wiring and will be confirmed post connection.Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-premise set up/wiring and will be confirmed post connection.Speeds experienced may be lower due to factors incl. in-premise set up/wiring.Speeds experienced may be lower due to factors incl. in-premise set up/wiring.Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.2-55 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 25 Mbps (7pm-11pm).
Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-premise setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).
Maximum speeds at your address on this plan:
-
MbpsDownload
-
MbpsUpload
We recommend a lower plan as this plan’s maximum download speed is 50 and your nbn connection supports a maximum download speed below 25Mbps.
If your maximum upload speed is higher than 4Mbps you may still experience faster upload speeds on this plan compared to the plan below.
This plan’s maximum download speed is 50. You won’t be able to achieve this speed. Your nbn connection supports a maximum download speed of .
This plan’s maximum download speed is 50. Your nbn connection supports this download speed.
This plan’s maximum download speed is 50. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.
This plan’s maximum download speed is 50. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring.Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring.Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring.Typical speeds not avail. to most FTTN connections. Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring.Great for:
SD video conferencing while your team share files, collaborate online and stream.Best uses for Essential -
-
Essential Internet Only
Free fibre upgrade availableFree fibre upgrade requiredFree fibre upgrade availableFree fibre upgrade required$105 per month
Plan price may change.50Typical speeds (9am-5pm weekdays)-
50 MbpsDownload
-
17 MbpsUpload
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring.
Speeds experienced may be lower due to factors incl. in-premises set up/wiring and will be confirmed post connection.Speeds experienced may be lower due to factors incl. in-premise set up/wiring and will be confirmed post connection.Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-premise set up/wiring and will be confirmed post connection.Speeds experienced may be lower due to factors incl. in-premise set up/wiring.Speeds experienced may be lower due to factors incl. in-premise set up/wiring.Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.2-55 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 25 Mbps (7pm-11pm).
Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-premise setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).
Maximum speeds at your address on this plan:
-
MbpsDownload
-
MbpsUpload
We recommend a lower plan as this plan’s maximum download speed is 50 and your nbn connection supports a maximum download speed below 25Mbps.
If your maximum upload speed is higher than 4Mbps you may still experience faster upload speeds on this plan compared to the plan below.
This plan’s maximum download speed is 50. You won’t be able to achieve this speed. Your nbn connection supports a maximum download speed of .
This plan’s maximum download speed is 50. Your nbn connection supports this download speed.
This plan’s maximum download speed is 50. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.
This plan’s maximum download speed is 50. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring.Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring.Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring.Typical speeds not avail. to most FTTN connections. Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring.Great for:
SD video conferencing while your team share files, collaborate online and stream.Best uses for Essential-
Internet only. No additional plan features.
-
-
Pro Fast EOFY Sale
Free fibre upgrade availableFree fibre upgrade requiredFree fibre upgrade availableFree fibre upgrade required$105 /mth
For 6 months, then $125/mth.
For new services. Ends 18 May. Offer not available in conjunction with other offers. T&Cs apply.Plan price may change.250Typical speeds (9am-5pm weekdays)-
250 MbpsDownload
-
80 MbpsUpload
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
Maximum speeds at your address on this plan:
-
MbpsDownload
-
MbpsUpload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is supported at your address.We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
Great for:
Smooth video conferencing while your team shares large files fast and work across cloud apps.Best uses for Pro Fast -
-
Pro Fast Internet Only EOFY Sale
Free fibre upgrade availableFree fibre upgrade requiredFree fibre upgrade availableFree fibre upgrade required$95 /mth
For 6 months, then $110/mth.
For new services. Ends 18 May. Offer not available in conjunction with other offers. T&Cs apply.Plan price may change.250Typical speeds (9am-5pm weekdays)-
250 MbpsDownload
-
80 MbpsUpload
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
Maximum speeds at your address on this plan:
-
MbpsDownload
-
MbpsUpload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is supported at your address.We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
Great for:
Smooth video conferencing while your team shares large files fast and work across cloud apps.Best uses for Pro Fast-
Internet only. No additional plan features.
-
-
Pro Superfast EOFY Sale
Free fibre upgrade availableFree fibre upgrade requiredFree fibre upgrade availableFree fibre upgrade required$109 /mth
For 6 months, then $145/mth.
For new services. Ends 18 May. Offer not available in conjunction with other offers. T&Cs apply.Plan price may change.500Typical speeds (9am-5pm weekdays)-
500 MbpsDownload
-
160 MbpsUpload
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
Maximum speeds at your address on this plan:
-
MbpsDownload
-
MbpsUpload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is supported at your address.We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
Great for:
Smoother quality video conferencing while your team shares large files very fast and work frequently across cloud apps.Best uses for Pro Superfast -
-
Pro Superfast Internet Only EOFY Sale
Free fibre upgrade availableFree fibre upgrade requiredFree fibre upgrade availableFree fibre upgrade required$99 /mth
For 6 months, then $129/mth.
For new services. Ends 18 May. Offer not available in conjunction with other offers. T&Cs apply.Plan price may change.500Typical speeds (9am-5pm weekdays)-
500 MbpsDownload
-
160 MbpsUpload
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
Maximum speeds at your address on this plan:
-
MbpsDownload
-
MbpsUpload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is supported at your address.We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
Great for:
Smoother quality video conferencing while your team shares large files very fast and work frequently across cloud apps.Best uses for Pro Superfast-
Internet only. No additional plan features.
-
-
Pro Ultrafast EOFY Sale
Free fibre upgrade availableFree fibre upgrade requiredFree fibre upgrade availableFree fibre upgrade required$129 /mth
For 6 months, then $175/mth.
For new services. Ends 18 May. Offer not available in conjunction with other offers. T&Cs apply.Plan price may change.1000Typical speeds (9am-5pm weekdays)-
815 MbpsDownload
-
320 MbpsUpload
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
Maximum speeds at your address on this plan:
-
MbpsDownload
-
MbpsUpload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is supported at your address.We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
Great for:
Seamless high-quality video conferencing while your team shares large files extremely fast and work heavily across cloud apps.Best uses for Pro Ultrafast -
-
Pro Ultrafast Internet Only EOFY Sale
Free fibre upgrade availableFree fibre upgrade requiredFree fibre upgrade availableFree fibre upgrade required$119 /mth
For 6 months, then $159/mth.
For new services. Ends 18 May. Offer not available in conjunction with other offers. T&Cs apply.Plan price may change.1000Typical speeds (9am-5pm weekdays)-
815 MbpsDownload
-
320 MbpsUpload
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
Maximum speeds at your address on this plan:
-
MbpsDownload
-
MbpsUpload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is supported at your address.We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
Great for:
Seamless high-quality video conferencing while your team shares large files extremely fast and work heavily across cloud apps.Best uses for Pro Ultrafast-
Internet only. No additional plan features.
-
Total in cart
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$ one-off
Your original discount offer still applies. Monthly discount may end early if you change plans.
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Things to know when moving home
Pack your modem for the move.
Take your modem and any in-home set up and wiring with you to your new place.
Don’t take the nbn or Opticomm connection box.
Leave behind any nbn™ or Opticomm connection box. Your new home will have one already, if not we’ll arrange for someone to come and install one for you.
Understanding any additional charges
Information on other costs you may incur as part of your move.
nbn New Development Charge
If you're in a new development and not already connected to the nbn or Opticomm access network, you may be charged a new development fee to connect your premises to the network. If applicable, we will invoice that charge to you.
Extra charges may apply for non-standard or professional install of Telstra, nbn co or Opticomm equipment and for premises in new developments.
Got Foxtel with us and want to keep watching?
We can arrange to move your Foxtel connection to your new address.
Please bring your Foxtel equipment with you. You'll need to pay a $235 charge for a Foxtel technician to visit.
Frequently asked questions
For self-installation, notify us two business days in advance. For professional installation, notify us 7 business days in advance.
We'll let you know if a technician is required based on factors such as the status of the phone line, if your plan includes one, at your new address. Other factors may include recent renovations, or if you're a Priority Assistance customer. Charges may apply for a technician appointment. A $99 fee applies if you miss or cancel your technician appointment without 24 hours notice.
The call-out fee is $95 during business hours and $296 outside. Additional connections cost $120 per outlet for standard installation and $192 per outlet for non-standard installation.
A $300 fee usually applies for first-time nbn connections in new homes.
If you require a professional installation, it will cost $230.
Moving Foxtel costs $235. A technician may be required, especially if there was no previous Foxtel connection at the new address.
Yes, you can transfer your home internet service to your new address and change your Telstra nbn plan, within the same plan type, in the one move. You’ll be able to select another plan once you start your online move.
Yes you can, if you have an Internet Only plan and a modem that’s compatible with the technology at your new address. To find out what technology type is available before you move, check your new address. You can also check your modem’s compatibility, using How do I check if my BYO modem is compatible?
If your modem won’t work with the technology at the place you’re moving to, consider upgrading to a new model like the Telstra Smart Modem 4. You can buy it outright for $288, or get it included for use when you purchase a Telstra Internet with modem and voice plan.
Things you need to know
Important
An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.
The nbn® tier figures represent wholesale maximum network speeds during off-peak periods. The nbn® tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn® tier figures and the typical busy period speeds are similar.
Find out more about speeds on the nbn network with Telstra.
Plan prices
Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full. For plans with a Telstra Smart Modem included for use: if you cancel, change to a plan without voice or to a different tech type, within 24 months, simply return your modem or pay a $200 non-return fee.
High speeds
For Ultrafast plan we’re still calculating typical busy period upload speeds 7pm-11pm - the information here is an estimate only. Speeds experienced may be lower due to factors including modem and cabling and in-home setup/wiring. This plan is avail. on FTTP and HFC connections only. For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB).
Service Availability
Services not available to all areas or premises.
Installation
Standard installation includes self-installation of your modem, eligibility criteria applies. Extra charges apply for non-standard installation of Telstra, nbn co or Opticomm supplied equipment or in new developments.
Medical security alarms, lift phones and fire indicator panels.
If you have alarms such as back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the service and identify what alternatives are available.
nbn®, nbn co and other nbn® logos and brands are registered trade marks of nbn co limited and used under licence.
nbn® New Development Charge
If you’re in a new development without existing phone or internet infrastructure, nbn co may impose a $300 New Development Charge (NDC) to connect you to the nbn network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you and we will let you know at the time of confirming your order and you will have the option to cancel. Extra charges may apply for non-standard or professional installation of Telstra or nbn co equipment and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.
Promo codes
To redeem a code, choose your product or plan and add it to your cart to start the checkout process. Apply the code when you’re reviewing your cart, under the heading ‘Promo code’. You have three attempts to add. If you exceed this, the code will be invalid. Once you’ve added the code, your cart will display the discounted price.
nbn®, nbn co and other nbn® logos and brands are registered trade marks of nbn co limited and used under licence.
Important
An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.
The nbn® tier figures represent wholesale maximum network speeds during off-peak periods. The nbn® tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn® tier figures and the typical busy period speeds are similar.
Find out more about speeds on the nbn network with Telstra.
Plan prices
Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full. For plans with a Telstra Smart Modem included for use: if you cancel, change to a plan without voice or to a different tech type, within 24 months, simply return your modem or pay a $200 non-return fee.
High speeds
For Ultrafast plan we’re still calculating typical busy period upload speeds 7pm-11pm on this plan - the information here is an estimate only. Speeds experienced may be lower due to factors including modem and cabling and in-home setup/wiring. This plan is avail. on FTTP and HFC connections only. For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB).
Service Availability
Services not available to all areas or premises.
Installation
Standard installation includes self-installation of your modem, eligibility criteria applies. Extra charges apply for non-standard installation of Telstra, nbn co or Opticomm supplied equipment or in new developments.
Telstra Smart Modem 4
Mobile backup is available with eligible plans only and to premises in mobile coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads, except on Telstra Upfront Business Internet plans. Actual speeds may be lower due to local conditions and content accessed.
Medical security alarms, lift phones and fire indicator panels
If you have alarms such as back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the service and identify what alternatives are available.
nbn® New Development Charge
If you’re in a new development without existing phone or internet infrastructure, nbn co may impose a $300 New Development Charge (NDC) to connect you to the nbn network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you and we will let you know at the time of confirming your order and you will have the option to cancel. Extra charges may apply for non-standard or professional installation of Telstra or nbn co equipment and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.
Promo codes
To redeem a code, choose your product or plan and add it to your cart to start the checkout process. Apply the code when you’re reviewing your cart, under the heading ‘Promo code’. You have three attempts to add. If you exceed this, the code will be invalid. Once you’ve added the code, your cart will display the discounted price. nbn®, nbn co and other nbn® logos and brands are registered trade marks of nbn co limited and used under licence.
Help & Support
My Telstra app
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.
Send us a message
We can help complete your order.
Find a store
Find your nearest Telstra Store or Wi-Fi hotspot.
Moving support
You’ll find more information about moving your home internet service in our support section.
