Upfront Ultrafast Plan

Our Smart Modem has 4G mobile network backup. You can use 4G backup to get online until your broadband service is connected or if there’s a detected network outage.  4G coverage required. Check coverage at telstra.com/coverage. 4G backup speeds capped at 25Mbps for downloads and 5Mbps for uploads. Actual speeds may be less due to local conditions and content accessed. If you choose to use your own modem Telstra will not troubleshoot or conduct testing so if you have a connection issue, fault or speed issue you must report these issues to Telstra. Telstra 4G Fixed Wireless operates solely on the 4G network, without any back up system.

If you want your name, address or phone number included in the White Pages, you can ask for a listed number.

The type of service offered may need further qualification checks to determine what’s available at your location.

We may change the technology that we use to provide your service from time to time. You must provide all reasonable assistance to implement the change. We will let you know before we make this kind of change unless the change will benefit you or have a neutral impact on you and we do not require your assistance to implement the change.

Learn about staying safe online, including the safe use of devices and content filters, the role of eSafety, and how to report harmful online content.

Broadband speeds vary due to a number of factors including your property's technology type, network capacity and set up at your premises.

A broadband service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your actual speeds after connection. Typical nbn Fixed Wireless speeds may be lower than other nbn access types.

• For information on nbn speeds, visit telstra.com/nbn-speeds-explained
• For information on Opticomm speeds, visit telstra.com/opticomm-speeds-explained
• For information on Telstra 4G Fixed Wireless speeds, visit telstra.com/4GFW-speeds-explained 

To check your usage or manage your account and services, register and login to My Account at telstra.com/myaccount or get the My Telstra app.

You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

If you’re a new Telstra Home Internet customer and you’re not happy with your service for any reason, let us know within 30 days of connecting and you can leave with no obligations. We’ll even refund your monthly plan fee for that first month. Find out more at telstra.com/guarantee

Available for diagnosed, life-threatening medical conditions where access to a Home Phone service is essential. Connection will occur within 24 hours for urban and rural areas, or 48 hours for remote areas.

This service includes professional installation of your Telstra Smart Modem, battery backup power supply or a Priority Assistance Handset if you have opted for one, and your wifi devices. Not available on nbn Fixed Wireless.

Yes, you can cancel your plan at any time by calling us on 13 22 00, messaging us or visiting a Telstra store. When you cancel, your service will be disconnected immediately. We won't refund any money you've already paid and you'll need to pay out any remaining hardware or accessories in full when you cancel. 

From time to time we may make changes to your plan, or we may move you to a new plan (which may cost more). If we change your plan or move you to a new plan and we reasonably consider that change or move has more than a minor detrimental impact on you:

• We’ll give you at least 30 days’ notice.
• If you don’t like the changes or the new plan, you can cancel. If you cancel, you’ll need to pay out the remaining cost of your hardware, accessories or services in full.

Autopay: You’ll be charged for the first month when you order. After that:

• If you’re new to AutoPay, you’ll pay on the same day each month starting from the date your service is connected.
• If you already have services on AutoPay, charges will start from your next AutoPay payment date. 

Check the My Telstra app for payment dates.

Telstra Bill: You’ll be charged for the first month on your next bill after you order. You’ll be charged ongoing on your monthly bill starting from the next bill after your service is connected. 

Autopay: Your plan will be paid automatically from your credit/debit card (Visa, MasterCard, American Express) or bank account. Check the Direct Debit Payment Terms for details.

Telstra Bill: Pay your bill online, over the phone, via BPAY, or in person at Australia Post. Part payments are allowed after your bill is issued (minimum $1). Overpayments are not accepted.

Charges may apply for bill delivery and payment (fee free options are available). More info at telstra.com/payment-fees. 

If your service requires, or you request, additional connection, maintenance or repair work, fees may apply. We’ll let you know before you incur a fee, either during the order or, for Fee For Service work performed on site, before the technician commences work. 

You can cancel or reschedule a Tech Pro Home booking via our contact centre or stores. If you cancel within 24 hours of the booking, you will be charged the Call Out Fee.

Visit Telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/contact-us if you’d like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms