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nbn™ network
Connect to Australia’s
favourite nbn provider.
Enjoy a fast and reliable connection to the nbn
network with Australia’s most popular nbn provider.
Our tests show ~90% of our nbn customers on Standard Plus
Evening (excluding Fixed Wireless customers and customers
on FTTB/N/C with limited line speeds) experienced average
download speeds of 45Mbps from May 2018 to April 2019.
I just want
internet
Get all the data you need with no lock-in service contract. New customers, just pay out the modem if you leave within 24mths. Buy online now and for a limited time we'll waive the $99 connection charge.
I want internet + entertainment
Get the data you need, then add-on shows you love with our new internet packages. Buy online and for a limited time we'll waive the $99 connection fee.
What's Telstra's role when it comes to the nbn network?
What is the nbn network?
The new government-owned nbn network is being rolled out to give Australians a reliable internet connection. Let us help you get ready.
Connecting to the nbn network with Telstra
This is a two-step process. nbn co delivers the network and a retail service provider, such as us, completes your service connection.
Network speeds
We offer 3-speed tiers with most of our plans starting at Standard Evening Speed. This is the standard speed offered on the nbn network.
Moving to the nbn is easier than ever before
The Telstra Smart Modem™ Gen 2 unlocks the power of Telstra’s home and mobile networks for a faster, more reliable connection.
Enjoy a seamless transition to the nbn network with the peace of mind that your modem will switch to our mobile network while your nbn service is being connected.
Selected customers who take up an eligible 24-month home internet plan will receive a Telstra Smart Modem™ Gen 2 as part of their plan.
Is available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. Eligible broadband service required. Your mobile backup connection is limited to speeds of up to 6Mbps for downloads and 1Mbps for uploads. Actual speeds will vary due to local conditions and content accessed.
Why choose us for nbn?
Save $99 on
connection fees
For a limited time, we'll waive your $99 connection fee when you
buy online.
Get a Telstra Smart Modem™ Gen 2
Connects you to our 4G mobile network in minutes, and helps keep you connected if there's a dropout. Included for new Telstra customers who stay connected for 24 months.
No lock-in contracts
Our new nbn™ plans have no lock-in service contract so you can change or cancel anytime. Simply pay out your modem if you leave before 24 months.
nbn™ 30 day guarantee
If you’re not happy with your nbn™ service, let us know within 30 days of connecting and if we can't fix it, you can cancel your nbn™ service without penalty. First time Telstra on nbn™ connections only.
Things you need to know
nbn™, nbn co and other nbn™ logos and brands are trade-marks of nbn co limited and used under licence.
Speeds: An nbn service can never go faster than the maximum line speed available at your premises. For FTTB/N/C customers your typical speed may be limited. We will confirm your actual speeds after connection if that is the case. Around 50% of Fixed Wireless premises will achieve download speeds greater than 10Mbps during the evening peak period. Find out more about speeds on the nbn network with Telstra at telstra.com/nbn-speeds.
Find out if the nbn network is available in your state or territory:
Already have services on the nbn network with Telstra but need help?
Help & Support
More information about the nbn network can be found in our support articles.
CrowdSupport®
Got a question about the nbn network? Our customers have firsthand knowledge.
Telstra Smart Modem™
With backup from our 4G mobile network, the Telstra Smart Modem™ Gen 2 gives you a connection you can count on.
Connecting you sooner
Using its inbuilt SIM, your modem connects to our mobile network until your home internet connection is installed. This means you can browse using your home broadband allowance – and make and receive calls if you’re on the nbn™ network – when you first receive your modem.
Your back-up connection
If there’s a problem with your home internet, your modem will help keep you online by connecting to our mobile network.
If you’re on the nbn™ network, your home phone will also work over the 4G back-up connection. Once the issue is resolved, your modem will switch back to your home internet connection.
Coverage & speed information
Standard Evening Speed on the nbn™ network 20 Mbps typical minimum speeds between 7pm and 11pm. nbn™ speeds experienced may be lower due to various factors including your in-home set up and wiring. 4G coverage required. Telstra Modem backup limited to 6/1Mpbs.
Technical stuff
- Inbuilt, pre-activated SIM to connect to 4G when required
- DSL port for your ADSL2+ or VDSL2 home broadband connection
- 4x4 802.11ac – the fastest ratified Wi-Fi standard
- one 3.0 USB port
- one gigabit Ethernet WAN port
- four gigabit Ethernet ports
- WPS push button
- Dual band capability (2.4GHz and 5GHz)
- 256MB RAM