nbn plans

Exclusive online deal!

Order our Premium nbn plan online and use code ONLINE120 to turn our current up to $90 off deal into up to $120 off over 6 months.
For new services only. Coupon code online offer ends 18 December. Monthly discount ends early if you change plans. If you leave within 24 months, simply return your modem, or pay a $200 non-return fee. Intro offer ends 19 February 2024. 100Mbps typical evening download speed (7 to 11pm). For FTTP, HFC and some FTTN/B/C connections. Actual speeds experienced may be lower due to various factors including your own setup and wiring.
Check availability
Australian holiday charm: Reindeer, Christmas lights, and blow-up Santa in a front garden at night. Save up to $120 over six months with coupon code 'ONLINE120.' Includes smart modem. The image captures the perfect blend of Christmas spirit and an enticing discount offer.

Check your address

e.g. Unit 1, 10 High Street, Jamestown, SA, 5149

, Address suggestions will appear below the field as you type,

We’ve found an existing order at the address

Looks like there’s already an order in progress
The in-progress order might be with us or with another provider. You’ll need to cancel it or wait for it to be completed before placing a new order.
Message us

We found multiple addresses. Please select yours from the list below.

Can't find your address from the list above?
Can't find your address from the list above? Enter your address manually

If you don't get a result in 15 seconds refresh the browser and try again.

Please enter your full address

Great! You can get connected to nbn®

Connection address

Available

You can connect to the nbn® network via Hybrid Fibre Coaxial technology.

Your address needs a new nbn® connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.

Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose nbn plans
Email my results

Great! You can get connected to nbn®

Connection address

Available

You can connect to the nbn® network via Fibre to the Premises technology.

Your address needs a new nbn® connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.

Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose nbn plans
Email my results

Great! You can get connected to nbn®

Connection address

Available

You can connect to the nbn® network via Fibre to the Building technology.

Your address needs a new nbn® connection. A $300 New Development Charge applies.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
  • Download speed
    0000 - 0000  Mbps
  • Upload speed
    0000 - 0000  Mbps
What are my maximum speeds?
Your maximum speed ranges are estimated using information from nbn co, including the technology type available at your address and past speed data. The speeds you experience may be lower due to various factors including your own setup and wiring. More on maximum speeds
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.

Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose nbn plans
Email my results

Great! You can get connected to nbn®

Connection address

Available

You can connect to the nbn® network via Fibre to the Node technology.

Your address needs a new nbn® connection. A $300 New Development Charge applies.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
  • Download speed
    0000 - 0000  Mbps
  • Upload speed
    0000 - 0000  Mbps
What are my maximum speeds?
Your maximum speed ranges are estimated using information from nbn co, including the technology type available at your address and past speed data. The speeds you experience may be lower due to various factors including your own setup and wiring. More on maximum speeds
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.

Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose nbn plans
Email my results

Great! You can get connected to nbn®

Connection address

Available

You can connect to the nbn® network via Fibre to the Curb technology.

Your address needs a new nbn® connection. A $300 New Development Charge applies.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
  • Download speed
    0000 - 0000  Mbps
  • Upload speed
    0000 - 0000  Mbps
What are my maximum speeds?
Your maximum speed ranges are estimated using information from nbn co, including the technology type available at your address and past speed data. The speeds you experience may be lower due to various factors including your own setup and wiring. More on maximum speeds
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.

Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose nbn plans
Email my results

Great! You can get connected to nbn®

Connection address

Available

You can connect to the nbn® network via Fixed Wireless technology.

Your address needs a new nbn® connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.

Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
See nbn Fixed Wireless plans
Email my results

Great! You can get connected via Cable now

Connection address

Available

Our cable plans are nbn-ready so you can switch easily when the nbn® arrives. For updates check the nbn rollout map

Your address needs a new nbn® connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.

Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
See cable plans
Email my results

Great! You can get connected via ADSL now

Connection address

Available

Our ADSL plans are nbn-ready so you can switch easily when the nbn® arrives. For updates check the nbn rollout map

Your address needs a new nbn® connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.

Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
See ADSL plans
Email my results

Great!

Connection address

Available

You can connect to the Opticomm access network. Please call us on 13 22 00 to find out more and connect.

Your address needs a new nbn® connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.

Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Call 13 22 00
Email my results

Great!

Connection address

Available

You can connect to Telstra Velocity. Please call us on 1800 008 994 to find out more and connect.

Your address needs a new nbn® connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.

Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Call 1800 008 994
Email my results

Great!

Connection address

Available

You can connect to 5G Wireless Internet.

Your address needs a new nbn® connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.

Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
See 5g plan
Email my results

Woo-hoo! Your address is nbn-ready.

Connection address

Available

Make the switch now to secure, fast nbn® with Telstra. Your fixed phone line is included at no extra cost and you can keep your existing number.

Your address needs a new nbn® connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.

Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Switch to nbn®
Email my results
Our nbn, ADSL and cable plans are currently unavailable in your area.
However, you may be able to use mobile broadband at your address. Mobile broadband connects you to our mobile network, at home or on the go. If you have any questions, please message us.

Your address


For satellite options, please contact the nbn.
Browse our mobile broadband plans
Address check not available
Sorry we are unable to check your address at the moment.

The address you entered

Did you enter the correct street number or unit number?

Choose your Telstra Upfront unlimited data plan

Our month-to-month plans give you the freedom to cancel at any time, just return your modem if you leave within 24 months.

Presubmit Modal
SubInstall Modal Failure Modal

Free express delivery

Telstra Smart Modem 3

We’ll deliver your new modem fast and free to your address.

2-3 days metro. Regional up to 7 days.

All these great features are included in your nbn plan

Live it up on unlimited data & calls

All Telstra nbn plans have unlimited data, so you don't have to worry about running out. Plus, unlimited calls to standard Australian mobiles and landlines.

Read more about data and calls

No lock-ins, no worries

Our month-to-month plans don't lock you in. You get the flexibility to change plans as your needs change, and the freedom to cancel at any time.

Read more about our no lock-in plans

Prioritise what matters online

Want to work, stream or game uninterrupted? Prioritise activities that matter to you and put limits on others, with Internet Optimiser.

For Telstra nbn customers with a compatible smart modem. Excl. Fixed Wireless, ADSL and Ultrafast plans.

Discover Internet Optimiser

Big rewards for being with us. Telstra Plus.

Get discounted movie, sports and concert tix plus other exclusive benefits. And you’ll earn points towards rewards every time you make an eligible payment. Join for free. 

Discover Telstra Plus

Easy self-serve with My Telstra

Want to check your usage, pay a bill, redeem an offer, add entertainment? You can manage it all in one place with My Telstra on your mobile. 

Discover the My Telstra app

Be happy – or be refunded

Try us and if you're not satisfied, let us know within 30 days of connecting. We'll refund your first monthly fee plus any hardware repayment costs.

For new Telstra Home Internet customers.

Read our satisfaction guarantee

Cyber security that never sleeps

We block millions of cyber threats every single day and monitor our network 24/7 to help protect your data from suspicious activity.

More on Telstra cyber security

Call our local team

Get the help you need from a range of customer support centres, including calling our local team.

Discover support options

Get used to faster Wi-Fi speeds

You’ll get faster Wi-Fi speeds on more devices and a stronger Wi-Fi signal in more corners of the home, with our modem's Wi-Fi 6 technology. 

4G coverage required. Backup speeds capped at 25/5 Mbps. Actual speeds may be lower.

Discover Telstra Smart Modem

Entertainment extras

Add the entertainment you love

Set up the fun house with a great range of exclusive deals on your favourite TV, Movies and sports apps, gaming and music. Just add to your home internet plan or mobile service!

Explore entertainment offers

What customers say about our internet plans

“The modem is excellent; the sign up process uncomplicated; the call centre locally based and very good.”

Shannon, 65, Adelaide

“My home internet package is working great, I am able to game better and have less problems with my internet dropping out.”

Helen, 65, Sydney

"I just love the supreme reliability of a Telstra connection."

Hohol, 45, Regional NSW

Switch to a Telstra home internet plan now

It's super easy and super fast. Just pick your new Telstra plan and we'll do the rest.

Choose a plan

Still have questions? Get the answers you need from our Australian-based support team.
Message us or call us on 13 22 00

Frequently asked questions

In most cases, the nbn will have already been installed at your address, or nbn co will come and install it for no cost.  

nbn New Development Charge

For new homes connected to the nbn that have never had internet before, there is a $300 nbn New Development Charge which you’ll need to pay to nbn co.
 

As Australia’s largest internet provider, we have a range of industry-leading cyber security measures to keep you safer online.

  • We monitor our network 24/7 using the latest technologies and security controls to protect your personal information. 
  • We block millions of malicious calls, emails and websites every day. 
  • We’ve added a new layer of security with 2-step verification so you’re protected by more than a password. 
  • And we continuously invest in new security capabilities to help stay ahead of new cyber threats.  

We can normally connect your Telstra home internet in 3 to 6 days after we process your order.

  • We’ll send you a reference number via email so you can track the progress of your order. 
  • We’ll also send your Telstra Smart Modem to you by express delivery in 1-3 days metro, and 3-5 days regional.
  • If your property hasn’t previously been connected to the nbn network, an nbn co technician may need to come to your address to set it up. Charges may apply. 

The maximum speeds you can get are determined by the access technology type installed at your address.  

For example, Fibre to the Premises (FTTP) connections can usually get higher max speeds, while Fibre to the Node (FTTN) connections usually get lower max speeds. 

If your tech type can’t support the typical evening speeds of a plan, we don’t make it available to you. You can read more about this in our nbn key facts sheet.

The fast fibre upgrade is a free technology upgrade to Fibre to the Premises (FTTP) provided by nbn co ltd. 

It gives you access to choose from our higher speed nbn plans, which allow you to:

  • Stream on more devices in ultra HD
  • Download faster and experience smoother game play
  • Enjoy greater reliability with less interruptions
  • Future-proof your home with nbn's fast fibre.

How do I get the nbn upgrade?

To get the upgrade from nbn co ltd. you need to be on an FTTC or FTTN connection in a selected area and meet the nbn requirements for eligibility.

To find out if you're eligible, enter your address in the address checker at the top of the page. If you are eligible, you’ll see a message telling you the upgrade is available. The next steps are easy:

  • Choose an eligible high-speed plan
  • Fill out the fibre upgrade request form that you'll receive.
  • Place your order

The free nbn fibre upgrade is for standard installation only.

Ask yourself two questions: 

  1. How many people use the internet at home at the same time?  
  2. What do they typically use the internet for? 


Generally, lower speed plans are better for smaller households with lighter internet usage, and higher speed plans are better for bigger households with heavy usage like multiple streaming.  

The Telstra Smart Modem 3 has a built-in 4G SIM, so if there is an outage it switches to our 4G mobile network to keep you connected. 

Once the outage is fixed, the modem switches back to the fixed internet network. In many cases, you won’t even know this has happened.

4G coverage required. Backup speeds capped at 25/5 Mbps. Actual speeds may be lower. 

You can use our digital returns method to return your old modem free of charge.  
 
Here’s how it works: We receive your cancellation notification 

  • We send you an SMS with the eParcel code.
  • You take the eParcel code and modem to your nearest Australia Post office where they will package it for you and return it free of charge.

Note: Return your modem to avoid being charged a non-return fee. If your modem is faulty, there is no charge for non-return of the modem.
 
If you wish to recycle your modem, go to the device recycling page.

To redeem a coupon code for your Telstra Upfront nbn plan, follow these steps:

  1. Select the nbn plan that suits your needs and add it to your cart.
  2. Sign in with your Telstra ID or create one to start checkout.
  3. Coupon code will not be auto-applied. Therefore, enter the appropriate coupon on the ‘Review order' page during checkout process. 
  4. After entering the code, click on the ‘Apply’ button.

If your coupon code isn’t working, follow these steps to resolve the issue:

  1. Double-check the code. Make sure you've entered the coupon code correctly, including any uppercase and lowercase letters or numbers.
  2. Check the expiry date. Verify that the coupon code is still valid and hasn't expired.
  3. Code specifics. Ensure that the code is intended for use with the specific nbn plan you've selected, as some codes may have restrictions.
  4. Error messages. Pay attention to any error messages that appear during code entry. They may provide clues about the issue.

By following these steps and, if necessary, seeking assistance from customer support, you should be able to resolve any issues with your coupon code.

Coupon codes are applicable exclusively for online nbn orders. Make sure to input the code on the ‘Review order’ page during the online checkout process, as it will not be effective when used through assisted channels or messaging.

Things you need to know

Important

An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan. 

The nbn™ tier figures represent wholesale maximum network speeds during off-peak periods. The nbn™  tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn™ tier figures and the typical busy period speeds are similar. Find out more about speeds on the nbn network with Telstra

Plan prices

Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons.  If you cancel, just pay out your device, accessories and services in full, and you will receive a pro-rata refund for your plan charge for the remainder of your month.

Speed Add-ons

Typical busy period speeds for the new nbn tiers Superfast and Ultrafast are an estimate only. We do not have sufficient data yet to calculate the typical busy period speed of these add-ons. Actual speeds experienced may be lower due to various factors including in-home setup and wiring, For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB)

Service Availability

Services not available to all areas or premises.

Installation

Standard installation includes self-installation of your modem, eligibility criteria applies. Extra charges apply for non-standard installation of Telstra and NBN Co equipment and for premises in new developments.

nbn™ New Development Charge

In areas serviced by nbn co, Telstra may be required to connect services onto the nbn network. If you’re in a new development and not already connected to the nbn network, nbn co may charge $300 to connect your premises to the nbn network. If applicable, we will bill that charge to you. Once you are connected to nbn fibre, you won’t be able to move to our copper network. Extra charges may apply for non-standard or professional install of Telstra or nbn co equipment and for premises in new developments.

Telstra Smart Modem™

Mobile backup is available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads. Actual speeds may be lower due to local conditions and content accessed.

Medical security alarms, lift phones and fire indicator panels

If you have alarms such as back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the service and identify what alternatives are available.

Questions about internet plans?

My Telstra app

View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.

Download My Telstra

Support

More information about internet plans can be found in our Support section.

Go to support

Send us a message

Questions about internet plans? Get in touch and we’ll help you as soon as we can.

Message us

Contact us

We're here to answer your questions.

Contact us