Why your modem matters
Opt for the Telstra Smart Modem 3 for faster Wi-Fi speeds throughout your home and a modem that can meet the demands of a busy household. It's a game-changer.
Our Smart Modem 3 offers Wi-Fi speeds on average 60% faster than our previous modem, as per November 2021 comparison testing.
More people, more devices.
Telstra Smart Modem 3 with Wi-Fi 6 keeps your home connected with seamless support for up to 12 devices streaming simultaneously, from phones and tablets to gaming consoles and smart speakers.
Next-generation safety
Wi-Fi 6 technology in our Smart Modem 3 delivers major security enhancements to help keep your information secure online. Feel more secure in today's connected world, with automatic software updates helping to ensure security protocols are kept up to date.
Game wherever suits you
Play games in your bedroom or out on the back patio - thanks to Telstra Smart Modem 3 and its next-generation tech gives you a stronger Wi-Fi signal in more corners of the home. Just don’t forget your sunscreen!
Our powerhouse modem unpacked
What can the Telstra Smart Modem 3 with Wi-Fi 6 technology do?
- Longer battery life for your connected devices.
- Stream up to 12 devices simultaneously.
- Up to 4x more Wi-Fi capacity.
- On average, 60% faster than our previous modem. Based on comparison testing performed in November 2021.
Get the Smart Modem 3 included for use with our nbn plans now
New customers only. If you leave before 24 months, return your modem or pay a $200 non-return fee.
Why modem Wi-Fi performance matters
Faster and more dependable Wi-Fi means faster downloads, streaming, and uninterrupted online gaming. It's crucial for maintaining connectivity in today's digital age, and your modem is the driving force behind these capabilities.
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Speed and smart tech
Get ready for quicker Wi-Fi on all your gadgets with Wi-Fi 6 tech in our Smart Modem 3—60% faster than our last one, tested in November 2021. And if there's an outage, no worries—the built-in 4G SIM smoothly switches to the mobile network in just minutes.
4G coverage is required. Backup speeds are capped at 25/5 Mbps. Actual speeds may be lower. -
Support
Our modem is pretty clever—it has a Smart Fix feature that can detect and resolve internet issues remotely, saving you the hassle.
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Sustainability
We’ve made the Telstra Smart Modem 3 from over 80% recycled plastics, and it’s now packaged entirely from recycled materials.
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Security
The Wi-Fi 6 technology in our Smart Modem 3 delivers major security enhancements to help keep your information secure online. Automatic software updates also help to ensure security protocols are kept up to date.
Frequently Asked Questions
The Telstra Smart Modem 3 is our latest nbn modem designed to enhance your home internet experience. Featuring Wi-Fi 6 technology, it delivers faster speeds and extended coverage for multiple devices throughout your home, even during simultaneous connections. Additionally, it includes advanced security features, providing added peace of mind in our connected world. The Telstra Smart Modem 3 replaces our previous modem, the Telstra Smart Modem 2, which lacks Wi-Fi 6 technology.
The Telstra Smart Modem 3 is a significant Wi-Fi upgrade from the Telstra Smart Modem 2. The Wi-Fi speeds of our Smart Modem 3 are, on average, 60% faster than those of our previous modem, as determined by comparison testing in November 2021. It is also one of the first modems in Australia to feature Wi-Fi 6, enabling faster connections for more devices on a single Wi-Fi network.
Wi-Fi 6 modems are compatible with Wi-Fi 5 and older Wi-Fi devices in your home. However, it's important to note that you may not experience the same level of Wi-Fi speeds and coverage on non-Wi-Fi 6-connected devices as you would with your Wi-Fi 6-certified devices.
It's worth considering that many new smart devices are transitioning to Wi-Fi 6 certification.
Setting up the Telstra Smart Modem 3 is a breeze and can be done independently in about half an hour. Here's a quick overview of the process:
- Choose the optimal location for the smart modem in your home.
- Plug it into a power source and connect it to your nbn connection box.
- Begin connecting your devices using the Wi-Fi 6 signal.
You'll find a user-friendly quick start guide with detailed, step-by-step instructions included in the modem package to guide you through the setup process.
If your home is like most Australian households today, with multiple devices running simultaneously for streaming, gaming, browsing, and work, the Telstra Smart Modem 3 is tailored to handle these demands.
Specifically developed for modern homes, it ensures a reliable Wi-Fi connection that supports the diverse needs of today's connected households.
Our latest modem uses Wi-Fi 6 technology to accommodate up to 12 devices, at greater Wi-Fi speeds, than our previous modem. It’s on average 60% faster than our previous Telstra Smart Modem 2. Based on comparison testing performed in November 2021.
If you’re on an eligible Telstra plan you can upgrade to the Telstra Smart Modem 3 for $12 extra per month over 24 months (min cost $288). Buy the Telstra Smart Modem 3 now.
You can also try these tips to improve your home Wi-Fi
Existing Telstra internet customers
If you’re on an eligible Telstra plan you can upgrade to the Telstra Smart Modem 3 for $12 extra per month over 24 months (min cost $288). Buy the Telstra Smart Modem 3 now.
You can also try these tips to improve your home Wi-Fi
Yes, existing Telstra internet customers can buy the Smart Modem 3 for a one-off price of $288.
The Telstra Smart Modem 3 has all the features of Telstra Smart Modem 2 - including the built-in 4G SIM for outages.
What’s new is the next-generation Wi-Fi 6 technology, which basically allows for many more devices at greater Wi-Fi speeds on the one Wi-Fi network.
Here are the key differences between Smart Modem 2 and Smart Modem 3 with Wi-Fi 6:
- Smart Modem 3 has on average 60% faster Wi-Fi speeds than Smart Modem 2.
- Smart Modem 3 has a stronger Wi-Fi signal that pushes further into your home than the Smart Modem 2.
- Smart Modem 3 performs better when there are multiple devices connected and running at the same time. This includes phones, tablets, laptops, smart TVs, gaming consoles, smart speakers and other IoT devices.
Smart Modem 3 is one of the first modems to offer Wi-Fi 6 to Australian internet customers.
Important
An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.
The nbn™ tier figures represent wholesale maximum network speeds during off-peak periods. The nbn™ tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn™ tier figures and the typical busy period speeds are similar.
Find out more about speeds on the nbn network with Telstra.
nbn™ New Development Charge
In areas serviced by nbn co, Telstra may be required to connect services onto the nbn network. If you’re in a new development and not already connected to the nbn network, nbn co may charge $300 to connect your premises to the nbn network. If applicable, we will bill that charge to you. Once you are connected to nbn fibre, you won’t be able to move to our copper network. Extra charges may apply for non-standard or professional install of Telstra or nbn co equipment and for premises in new developments.
Telstra Smart Modem 3™
4G Mobile backup is available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads. Actual speeds may be lower due to local conditions and content accessed.
Medical security alarms, lift phones and fire indicator panels
If you have alarms such as back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the service and identify what alternatives are available.
nbn™, nbn co and other nbn™ logos and brands are trademarks of nbn co limited and used under licence.
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Greater than 250 mbps 
Less than 50 mbps 
Greater than 100 mbps 
Modem
Testing points