How to get the best home Wi-Fi experience
Optimise your Wi-Fi setupWi-Fi not doing what it should in some rooms? Try these simple tips to help remove buffering and black spots, reduce lag and get smooth streaming on multiple devices.
Use the latest Wi-Fi modemThe right equipment like a Telstra Smart Wi-Fi modem is the best way to get strong coverage throughout your home.
Add a Wi-Fi boosterIf you're still having issues you may need a Wi-Fi extender or booster. Telstra Smart Wi-Fi Boosters extend your modem's signal to give you guaranteed wifi in every room.
Tips to optimise your Wi-Fi setup
Improve device connectivity
Sometimes all it takes is a few smart modem moves to boost your signal and improve coverage.
Move your modem to a central point
This maximises the modem's ability to send a strong signal to every room.
Place your modem well above the floor
Desk or shelf height is ideal. Too close to the ceiling can be as bad as too low to the floor.
Keep modem away from thick walls and solid objects
Solid internal walls can block your Wi-Fi signal.
These will help you identify what's slowing down your Wi-Fi - and stop your shows being buffered!
Check for interference
Other electrical devices can slow down your Wi-Fi.
Turn the modem off. Then on.
A simple reboot can noticeably increase your W-Fi speed. (Leave it off for 5-10 seconds.)
Devices like microwave ovens, baby monitors, older cordless phones and TVs can interfere with your Wi-Fi .
Look for patterns
Is your Wi-Fi affected each time the microwave or cordless phone is used?
Unplug suspect devices
Unplug each device that might be interfering, one by one, to see if your Wi-Fi improves.
Move interfering devices
Move any devices that are causing interference away from your modem.
Upgrade to a smart modem
If you're using an older modem, consider switching to the Telstra Smart Wi-Fi modem.
Improve device connectivity
Laptops, smartphones, tablets, TVs, gaming consoles... These tips will help you run multiple devices smoothly.
Get the best Wi-Fi modem
The latest smart modems are designed to run multiple devices at once. If you're using an older model, consider upgrading to the Telstra Smart Wi-Fi modem.
Control bandwidth-hungry devices
One hungry device slows you all down. Try managing online access times, especially with gaming and multiple streaming.
Is everything connected correctly?
Optimise each device's connection to the modem. If you're not techy, you can get Telsta Platinum support.
Smart Wi-Fi modems and Boosters
The Telstra Smart Wi-Fi Booster works perfectly with the Telstra Smart Wi-Fi Modem to create a single network and coverage in every room.
Power backup for modems
for Priority Assist customers
Keep your modem online for up to 4 hours in a power cut, depending on Wi-Fi and data usage. Power Backup is free to all validated Priority Assist customers on the nbn with a Smart Modem.
More ways to optimise your internet
Run a health check of your Wi-Fi
Telstra Home Dashboard app
Test the signal strength on all devices connected to your modem, and get a quality map of your Wi-Fi environment with suggestions to improve it. Free and fast.