Enjoy a better home internet experience
with these Wi-Fi tips.
You’ve already got your home internet from us, but with so many devices
connected to your home Wi-Fi you just want it to work well. Here are some tips
on how to make your experience even better.
Improve your coverage and speed
Depending on the size of your home and its layout, you may find areas where the Wi-Fi signal is not as strong as it should be. Here are some tips to help improve your Wi-Fi set up:
Ways to increase Wi-Fi coverage.
- Move your modem to a central point in your home.
- Position your modem off and well above the floor.
- Shift your modem away from thick walls and other obstructions.
Ways to increase your Wi-Fi speed.
- Speed test your modem's current speed.
- Check to see if you have interference.
- Download the Telstra Home Dashboard App to help you understand ways to improve your Wi-Fi speed.
Reducing interference
Interference can come from items such as baby monitors, older cordless phones and gadgets, microwave ovens and old TVs. It can even come from your neighbour's modem if they are using the same Wi-Fi channel.
Here's what you can do:
- Unplug each device in your home and check for an improvement in Wi-Fi performance.
- Look for patterns, such as when a microwave or cordless phone is used or a neighbouring factory is operating industrial machinery.
- Move interfering devices away from your modem.
- Consider getting a newer, dual-band modem.
Products that can enhance your coverage
Telstra Smart Modem™ Gen 2
Introducing the Telstra Smart Modem™ Gen 2 with hybrid technology. This ground-breaking all-in-one modem combines the power of Telstra's home and mobile networks in one device, for a more reliable connection.
Smart Wi-Fi Boosters
Our innovative new Wi-Fi devices can help extend the Wi-Fi coverage in your home or office.
Telstra Home
DashboardTM App
Get a greater insight of the wireless network in your home or office with the Telstra Home Dashboard App.
Improving the connectivity in your home
Laptops, smartphones, tablets, TVs, gaming consoles – the list goes on. With so many devices connected to your home Wi-Fi nowadays, the challenge is to ensure everything’s working well.
To improve Wi-Fi performance in your home you need the best Wi-Fi hardware. The Telstra Smart Modem Gen 2™ is an AC-compatible Telstra modem/router that uses that latest wireless technology to help you get better connectivity out of your internet service.
Need tech help?
Telstra Platinum gives you tech help online, over the phone or in your home. Technicians will help you get your new home technology and gadgets up and running. They’ll ensure all devices are connected and working. Through this one-on-one service, our technicians will help demonstrate the key features of your internet enabled devices, whether they’re Telstra devices or not. They will tailor a digital solution specifically for your home and ensure everything is connected to Wi-Fi with a strong signal and the fastest possible speeds.
Bundles
At Telstra you can bundle your home phone, internet, Telstra Smart Modem Gen 2™ and entertainment for a truly connected experience.
The benefits of bundling include:
- Better value on your bundled Telstra services.
- The convenience of having all your services on one bill.
Modems
A great home Wi-Fi connection starts with a modem, so it’s important to choose the right one. If you need more information about which modem to choose, call us on 1800 220 033.
Telstra Smart Modem™ Gen 2
Connect sooner through our mobile network while waiting for your home internet to be activated. For added peace of mind, your modem will switch to our mobile network as required. You'll need to be in a 4G area to use the mobile connection on this modem.
Features :
What you can do with the Telstra Smart Modem™ Gen 2 :
- Access our 4G service on the Telstra Mobile Network using the inbuilt SIM card, as well as your home internet connection via ADSL2+ or VDSL2
- Enjoy the fastest ratified Wi-Fi standard of 4x4 802.11ac
- Easily pair wireless devices using the WPA push-button connection.
- Connect multiple devices to its four gigabit Ethernet ports.
- Make fast transfers using the 3.0 USB port.
- Set up a flexible home network with dual band capability (2.4GHz and 5GHz).
- Connect to your home internet using ADSL2+ or VDSL2.
($0/month for 24 months for selected customers taking up an eligible Telstra Home internet plan for 24 months, or $9/month for existing Telstra customers)
Telstra Smart Modem™ Gen 2 with cable adaptor
Connect sooner through our mobile network while your home internet is being activated. Your modem will switch to the Telstra Mobile Network is required, giving you added
Features :
- Works on DOCSIS 3.0 Cable (HFC)
- Integrated Mobile Module - access Telstra's 4G network using an inbuilt SIM card
- 4x4 802.11ac - the fastest ratified Wi-Fi standard
- Dual band capability for both 2.4GHz and 5GHz
- One 3.0 fast USB Port
- Four Gigabit Ethernet Ports
- Easy
push button connection to pair wireless devices (WPA)
($0/month for 24 months for selected customers taking up an eligible Telstra Home internet plan for 24 months, or $9/month for existing Telstra customers)
Telstra Smart Modem™ Gen 2
Connect sooner through our mobile network while waiting for your home internet to be activated. For added peace of mind, your modem will switch to our mobile network as required. You’ll need to be in a 4G area to use the mobile connection on this modem.
Features :
What you can do with the Telstra Smart Modem™ Gen 2:
- Access our 4G service on the Telstra Mobile Network using the inbuilt SIM card, as well as your home internet connection via ADSL2+ or VDSL2
- Enjoy the fastest ratified Wi-Fi standard of 4x4 802.11ac
- Easily pair wireless devices using the WPA push-button connection.
- Connect multiple devices to its four
gigabit Ethernet ports. - Make fast transfers using the 3.0 USB port.
- Set up a flexible home network with
dual band capability (2.4GHz and 5GHz). - Connect to your home internet using ADSL2+ or VDSL2.
($0/month for 24 months for selected customers taking up an eligible Telstra home internet plan for 24 months, or $9/month for existing Telstra customers)
Telstra Smart Wi-FiTM Booster
Give your Wi-Fi a boost
Our Wi-Fi Boosters work with your Telstra modem to give you better Wi-Fi coverage in low-signal areas of your home or office.
Features:
Wall to wall Wi-Fi
Create a wider-reaching Wi-Fi network in your home or office using your Telstra modem and up to four Boosters.
Automated Wi-Fi
Seamlessly connect to the strongest available Wi-Fi signal as you move around your home or office.
One network name
See just one network name when connecting your Wi-Fi enabled devices.
(or $9.00/mth over 24 months when you maintain a home internet plan. Min cost $216 + plan charges.)
Exclusive to Telstra home internet customers
Power Backup for your Telstra Smart modem
Keep your modem powered up when the power's out with this brilliant battery backup unit.
Features:
Continuous power for up to 4 hours
Your modem stays connected to the internet during a power outage for up to 4 hours, depending on Wi-Fi and data usage.
Make phone calls on the nbn
If you're on the nbn, you'll still be be able to make voice calls during a power outage.
Easy to install
Simply unplug your Modem’s existing power supply and replace it with the power backup unit.
Works with Telstra Smart Modem
Your Power Backup unit is fully compatible with your Telstra Smart Modem so there's no loss of power or connection.
*excluding Priority Assist customers
*Priority Assist customers
We provide a Power Backup unit free of charge to all validated Priority Assist customers who are connected to the nbn network. Delivery fee is also waived. Simply call 1800 753 688 and once we verify your Priority Assist status we'll send you the device.
Find out more about Priority Assist
Telstra Home Dashboard™app
Take control of the wireless network in your home or office with the Telstra Home Dashboard™ app.
This easy-to-use app lets you measure and improve the Wi-Fi signal strength on devices connected to your modem.
Using the signal strength from your device’s location, it produces a quality map of your environment, allowing you to visualize the Wi-Fi coverage in your home or office.
You can also quickly access and share your Wi-Fi password from the app, or create a separate network just for guests.
Plus, you can help keep your kids safe online with parental controls, giving you peace of mind that they’re protected from known inappropriate sites and content.
Learn more about connectivity
Having one single package allows us to enjoy entertainment and connection to our family.
PlayGet the most out of your home Wi-Fi connectivity.
Play
Explore the ways we can help you improve your connectivity at home with Telstra.
Prefer to talk to someone over the phone? We're here to answer your questions.
Store locator will help you find your closest Telstra store.
Things you need to know
Telstra Smart Modem™ Gen 2 requires 4G coverage for the mobile backup connection. You can check your coverage at telstra.com/coverage. Eligible broadband service is also required. Your mobile backup connection is limited to speeds of up to 6Mbps for downloads and 1Mbps for uploads. Actual speeds will vary due to local conditions and content accessed.
Telstra Smart Wi-Fi™ Booster: Telstra broadband service & Telstra Smart Modem Gen 2 or 1.1 required. Maximum of four per account.
Telstra Home Dashboard™ App: Compatible device required. Data charges may apply.
™ are trademarks and ® are registered trademarks of Telstra Corporation Limited ABN 33 051 775 556