Essential Internet Only

Your plan does not include a phone line. You will not be able to make or receive calls (including emergency 000 calls), or support a lift or medical or security alarm which relies on a phone line to operate. If you require a phone line please contact us to discuss if this plan is right for you.

The type of service offered may need further qualification checks to determine what’s available at your location.

We may change the technology that we use to provide your service from time to time. You must provide all reasonable assistance to implement the change. We will let you know before we make this kind of change unless the change will benefit you or have a neutral impact on you and we do not require your assistance to implement the change.

Broadband speeds vary due to a number of factors including your property's technology type, network capacity, the set up at your premises, the modem and cabling.

A broadband service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your actual speeds after connection. Typical nbn Fixed Wireless speeds may be lower than other nbn access types.

• For information on nbn speeds, visit telstra.com/nbn-speeds-explained
• For information on Opticomm speeds, visit telstra.com/opticomm-speeds-explained

To check your usage or manage your account and services, register and login to My Account at telstra.com/myaccount or get the My Telstra app.

You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

Yes, you can cancel your plan at any time by calling us on 13 22 00, messaging us or visiting a Telstra store. When you cancel, your service will be disconnected immediately. We won't refund any money you've already paid and you'll need to pay out any remaining hardware or accessories in full when you cancel. 

From time to time we may make changes to your plan, or we may move you to a new plan (which may cost more). If we change your plan or move you to a new plan and we reasonably consider that change or move has more than a minor detrimental impact on you:

• We’ll give you at least 30 days’ notice.
• If you don’t like the changes or the new plan, you can cancel. If you cancel, you’ll need to pay out the remaining cost of your hardware, accessories or services in full.

Autopay: You’ll be charged for the first month when you order. After that:

• If you’re new to AutoPay, you’ll pay on the same day each month starting from the date your service is connected.
• If you already have services on AutoPay, charges will start from your next AutoPay payment date. 

Check the My Telstra app for payment dates.

Telstra Bill: You’ll be charged for the first month on your next bill after you order. You’ll be charged ongoing on your monthly bill starting from the next bill after your service is connected. 

Autopay: Your plan will be paid automatically from your credit/debit card (Visa, MasterCard, American Express) or bank account. Check the Direct Debit Payment Terms for details.

Telstra Bill: Pay your bill online, over the phone, via BPAY, or in person at Australia Post. Part payments are allowed after your bill is issued (minimum $1). Overpayments are not accepted.

Charges may apply for bill delivery and payment (fee free options are available). More info at telstra.com/payment-fees. 

Visit Telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/contact-us if you’d like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms